Shen Kuo
Continuous Improvement Lead at Menulog- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Mandarin Limited working proficiency
Topline Score
Bio
H. Yuan
In the 1 year working with Shen at Menulog, she has always made it an effort to show care and attention to my well-being and situation despite being in a senior in a different division. Shen has always displayed a commitment to a strong work ethic and focus while never sacrificing a very likable and social attitude which made being a colleague of hers very much enjoyable and rewarding!
LinkedIn User
I’ve had the pleasure of working with Shen across a variety of roles. She is an asset to any team. She is outcome focused, customer centric, brilliant with cross functional relationships and no problem or project is too difficult for her to solve. Shen’s diverse skill set means that she is flexible and can add value in a variety of ways. Most recently Shen managed process improvement and bad demand elimination projects for my team in a large operations environment. Giving 110% every time, Shen’s efforts elevated customer experience, drove strong business outcomes and created a culture of continuous improvement. I would highly recommend Shen to any hiring leader.
H. Yuan
In the 1 year working with Shen at Menulog, she has always made it an effort to show care and attention to my well-being and situation despite being in a senior in a different division. Shen has always displayed a commitment to a strong work ethic and focus while never sacrificing a very likable and social attitude which made being a colleague of hers very much enjoyable and rewarding!
LinkedIn User
I’ve had the pleasure of working with Shen across a variety of roles. She is an asset to any team. She is outcome focused, customer centric, brilliant with cross functional relationships and no problem or project is too difficult for her to solve. Shen’s diverse skill set means that she is flexible and can add value in a variety of ways. Most recently Shen managed process improvement and bad demand elimination projects for my team in a large operations environment. Giving 110% every time, Shen’s efforts elevated customer experience, drove strong business outcomes and created a culture of continuous improvement. I would highly recommend Shen to any hiring leader.
H. Yuan
In the 1 year working with Shen at Menulog, she has always made it an effort to show care and attention to my well-being and situation despite being in a senior in a different division. Shen has always displayed a commitment to a strong work ethic and focus while never sacrificing a very likable and social attitude which made being a colleague of hers very much enjoyable and rewarding!
LinkedIn User
I’ve had the pleasure of working with Shen across a variety of roles. She is an asset to any team. She is outcome focused, customer centric, brilliant with cross functional relationships and no problem or project is too difficult for her to solve. Shen’s diverse skill set means that she is flexible and can add value in a variety of ways. Most recently Shen managed process improvement and bad demand elimination projects for my team in a large operations environment. Giving 110% every time, Shen’s efforts elevated customer experience, drove strong business outcomes and created a culture of continuous improvement. I would highly recommend Shen to any hiring leader.
H. Yuan
In the 1 year working with Shen at Menulog, she has always made it an effort to show care and attention to my well-being and situation despite being in a senior in a different division. Shen has always displayed a commitment to a strong work ethic and focus while never sacrificing a very likable and social attitude which made being a colleague of hers very much enjoyable and rewarding!
LinkedIn User
I’ve had the pleasure of working with Shen across a variety of roles. She is an asset to any team. She is outcome focused, customer centric, brilliant with cross functional relationships and no problem or project is too difficult for her to solve. Shen’s diverse skill set means that she is flexible and can add value in a variety of ways. Most recently Shen managed process improvement and bad demand elimination projects for my team in a large operations environment. Giving 110% every time, Shen’s efforts elevated customer experience, drove strong business outcomes and created a culture of continuous improvement. I would highly recommend Shen to any hiring leader.
Credentials
-
Learning Minitab
LinkedInMar, 2021- Nov, 2024 -
Six Sigma: Green Belt
LinkedInMar, 2021- Nov, 2024 -
Diploma of Project Management
TAFE NSWMay, 2018- Nov, 2024 -
Agile Scrum Mastery
Udemy
Experience
-
Menulog
-
Australia
-
Food and Beverage Services
-
300 - 400 Employee
-
Continuous Improvement Lead
-
Sep 2021 - Present
-
-
-
Macquarie Group
-
Australia
-
Financial Services
-
700 & Above Employee
-
Senior Business Analyst
-
May 2021 - Sep 2021
-
-
-
American Express
-
United States
-
Financial Services
-
700 & Above Employee
-
Project Analyst
-
2018 - Mar 2021
Actively identified process improvement opportunities. Built strong stakeholder relationships. Implemented customer centric solutions in cross functional teams. Delivered strategic business initiatives to improve customer experience, business efficiency and adherence to compliance. Led the Communications Specialist, Back Office Partner Liaison and Resolutions team.
-
-
Team Leader - Customer Engagement Network
-
2014 - 2018
Engage and motivate a team of Customer Care Professionals to intrinsically deliver efficient exceptional customer experiences whilst generating relevant value. Strong focus on performance improvement. Design and deliver effective coaching activities.
-
-
Team Leader - Core Servicing
-
2012 - 2014
Coach and motivate Customer Care Professionals to deliver exceptional customer experiences. Measured through VOCM, retention and efficiency KPIs.
-
-
Team Leader - New Hire
-
2009 - 2012
Transition Customer Care Apprentices from training to on the job call taking throughout probationary period. Develop soft skills to exceed customer expectations. Management of system and ID access.
-
-
Customer Care Professional
-
Dec 2006 - Nov 2009
Consistently exceed customer expectations by solving, listening and providing relevant value. Demonstrated top performer year on year reflective in performance reviews.
-
-
-
AAPT
-
Australia
-
Telecommunications
-
200 - 300 Employee
-
Customer Service Representative
-
Jan 2006 - Dec 2006
Efficiently process phone applications with strict data entry adherence and accuracy. Adhere to rigorous compliance policies. Efficiently process phone applications with strict data entry adherence and accuracy. Adhere to rigorous compliance policies.
-
-
Community
