Senior Technical Consultant

• Jul 2021 - Present

Service Delivery Manager

• Jan 2020 - Jul 2021

Level 2 Technical Support Engineer

• Mar 2018 - Jan 2020

Providing a one-stop experience for all our customers at Systima MSP. Helping users with Helpdesk issues ranging from Apple Products and Microsoft Products, an escalation point for Helpdesk staff, supporting systems with System Administration tasks, Providing Technical Consultation with Projects and Customer requirements are all in a days work.

Systems Administrator

• Nov 2016 - Mar 2018

Primarily an on site System Administrator for a Government Body reporting to the General Manager, the role is primarily focused on ensuring that the IT and system needs of the business are met through the ongoing support and maintenance of existing assets as well as ad hoc consultancy as needed. Providing a timely response to user support needs relating to all areas of IT and communications, including the identification and escalation of faults where necessary. Monitoring hardware, software, certificates and other renewals to ensure the continuity of operation and coordinate software upgrades and maintenance tasks during a change management window to ensure minimum interruption to the business and also updating documentation as need be. Working with the following technologies: - MS Server 2008, 2012, 2016 - MS Exchange - MS SharePoint - Office 365 Management - Active Directory - Group Policy - SSL Certificates - Trustwave Email Content Management - VMware VSphere - Virtual Management - Veeam Backup and Replication , Disk and Tape Backups - Dell SAN - Trend Anti-Virus - Cisco Telephony - Juniper Firewall - WatchGuard UTM Firewall - Pulse Secure VPN - SafeNet MFA - WSUS Patch Management - FTP SFTP Server - Kyocera Multi Function Printer - UPS - Basic Crystal Reports SAP Administration - Unifi Wireless Controller - MS SQL Server - Client specific application support

Senior IT Support Specialist

• May 2016 - Nov 2016

My main role includes: Providing Desktop and Remote User Support to all Acquire Learning employees. Undertaking System Administrator tasks and maintenance. Providing Telephony Administration and Support for the business. Worked with the following technologies: - Microsoft Exchange - Active Directory - MS Windows 7, 10 SOE - MS Office 2010, 2013, 2016 - MS Server 2012 - Office 365 - Microsoft Azure - Microsoft Intune (patch management, deployment, reporting, alerts) - IPECS CCS PBX Telephony System - Cloud PBX Telephony System - Google Apps - Mac OS X - Teamviewer, RDP - Canon, HP, Ricoh Multi Function Printer

Service Desk Analyst

• Jan 2016 - May 2016

My main role includes: Level 1 and 2 I.T Support for all News Corp Australia employees nationwide Working in an ITIL Environment. Maintaining excellent customer service and rapport with all staff and management. Worked with the following Ticketing System's - Service Now Worked with the following technologies: - Microsoft Exchange - Active Directory - MS Windows 7 - MS Office 2010 - Google Apps - Mac OS X - Telstra AirWatch MDM - Casper Suite for Mac - Canon Multi Function Printers - Remote desktop technologies (Dameware)

I.T Support Analyst

• Dec 2012 - Jan 2016

My main role includes:Level 1 and Level 2 I.T Support.Local System Administration TasksSetting up and Recording Training Videos with commercial suppliers.Work in a Global Team that covers the United Kingdom, Dubai, Netherlands and South Africa.Maintaining excellent customer service and rapport with all staff and management at all levels.Daily tasks and responsibilities include:- Remote support via Telephone, IM, Email and Zendesk Helpdesk system- Maintaining Active Directory- New Starter Provisioning- Maintenance of existing company assets- Providing support to Head Office staff as well as 1400+ Travel Counsellors remotely in a follow the sun support model - Identifying improvements to procedures or process already in place- Maintaining local servers MS 2012 - Hyper V- Using SCCM, SCOM, SCDPM- WSUS - Patch management- Looking after local MS Lync SIP Voice Telephony- NTFS File Share administration- Toshiba Network Multi Function Printer- Working with SOE's- Using Exchange 2010- Using Office 365- Supporting Windows XP, 7, 8

I.T Support (Work Integrated Learning)

• Dec 2011 - Dec 2012

Produce 3IC

• Feb 2006 - Feb 2012

My Main role includes: Working with a range of employees and changing management structures to maintain the companies tagline "The Fresh Food People" in the produce Department. Delegate tasks to the relevant staff members in order for the daily tasks to be completed. Store Safety Team Leader where I had to conduct department Audits and I also had to liaise with staff and managers when there was a safety issue/concern. Deal with a huge number of customers on a daily basis and building great rapport with regulars to maintain great customer service. Manage Orders to fulfill sales expectations and waste