Experience

Canteen One

• United States
• Food and Beverage Services
• 100 - 200 Employee

• Director, Client Services

  • May 2017 - Present

  Canteen One is the largest, most experienced national account management company for unattended retail solutions and leads the nation in vending management, office coffee and pantry services, micro markets and consolidation services. - Manage key accounts and directly oversee Client Team personnel to ensure client retention, growth, customer satisfaction and profitability. - Implement Strategic Account plans for the business to ensure client and Compass objectives are achieved in… Show more Canteen One is the largest, most experienced national account management company for unattended retail solutions and leads the nation in vending management, office coffee and pantry services, micro markets and consolidation services. - Manage key accounts and directly oversee Client Team personnel to ensure client retention, growth, customer satisfaction and profitability. - Implement Strategic Account plans for the business to ensure client and Compass objectives are achieved in terms of contractual obligations as well as revenue growth, profitability and the implementation of relevant retention strategies that ensure the existing business is maintained. - Facilitate existing and new business proformas and overall financial summary of business. - Lead in developing account retention strategies with client senior management to highlight program results, benchmarks and key expense trends. Show less Canteen One is the largest, most experienced national account management company for unattended retail solutions and leads the nation in vending management, office coffee and pantry services, micro markets and consolidation services. - Manage key accounts and directly oversee Client Team personnel to ensure client retention, growth, customer satisfaction and profitability. - Implement Strategic Account plans for the business to ensure client and Compass objectives are achieved in… Show more Canteen One is the largest, most experienced national account management company for unattended retail solutions and leads the nation in vending management, office coffee and pantry services, micro markets and consolidation services. - Manage key accounts and directly oversee Client Team personnel to ensure client retention, growth, customer satisfaction and profitability. - Implement Strategic Account plans for the business to ensure client and Compass objectives are achieved in terms of contractual obligations as well as revenue growth, profitability and the implementation of relevant retention strategies that ensure the existing business is maintained. - Facilitate existing and new business proformas and overall financial summary of business. - Lead in developing account retention strategies with client senior management to highlight program results, benchmarks and key expense trends. Show less



YA

• Greater Minneapolis-St. Paul Area

• Senior Account Manager

  • 2000 - 2017

  As Senior Account Manager I work to provide our clients with a proven return on their marketing investments using promotional marketing solutions that engage their customers to take action, buy more and spread the word. • Collaborate with clients to understand their marketing objectives & business needs • Responsible for developing & executing strategic account plans for assigned clients to profitably scale the book of business by outlining the general business issues the… Show more As Senior Account Manager I work to provide our clients with a proven return on their marketing investments using promotional marketing solutions that engage their customers to take action, buy more and spread the word. • Collaborate with clients to understand their marketing objectives & business needs • Responsible for developing & executing strategic account plans for assigned clients to profitably scale the book of business by outlining the general business issues the client(s) are focused on & how YA solutions can resolve • Prepare and deliver analytic reports using YA’s suite of reports and leveraging information from the Client Insights and Analytics team and actionable promotion insights • Provide industry and vertical thought leadership as well as competitive insight and intelligence by researching trends online, attending trade shows, researching client and other like clients press releases and quarterly/annual reports • Communicate promotion status and insights to stakeholders within YA as well as to clients and their partner agencies with the use of YA’s reporting suite and analytics department; primarily done in meetings and conference calls • Identify growth opportunities within assigned accounts and work with sales team to win additional business by understanding client’s marketing objectives and business issues that need to be resolved • Develop and deliver quarterly business reviews by gathering details from internal reports, the analytics team and various cross-functional internal departments; put into presentation form and deliver results at face-to-face meetings • Forecast revenue and programs for assigned clients by leveraging past history of promotions, gathering insight from client on their budgets and marketing objectives for future promotions • Represent YA in client and inter-agency meetings, and have business acumen and presence to persuade clients and agencies of the merits of YA provided solutions Show less As Senior Account Manager I work to provide our clients with a proven return on their marketing investments using promotional marketing solutions that engage their customers to take action, buy more and spread the word. • Collaborate with clients to understand their marketing objectives & business needs • Responsible for developing & executing strategic account plans for assigned clients to profitably scale the book of business by outlining the general business issues the… Show more As Senior Account Manager I work to provide our clients with a proven return on their marketing investments using promotional marketing solutions that engage their customers to take action, buy more and spread the word. • Collaborate with clients to understand their marketing objectives & business needs • Responsible for developing & executing strategic account plans for assigned clients to profitably scale the book of business by outlining the general business issues the client(s) are focused on & how YA solutions can resolve • Prepare and deliver analytic reports using YA’s suite of reports and leveraging information from the Client Insights and Analytics team and actionable promotion insights • Provide industry and vertical thought leadership as well as competitive insight and intelligence by researching trends online, attending trade shows, researching client and other like clients press releases and quarterly/annual reports • Communicate promotion status and insights to stakeholders within YA as well as to clients and their partner agencies with the use of YA’s reporting suite and analytics department; primarily done in meetings and conference calls • Identify growth opportunities within assigned accounts and work with sales team to win additional business by understanding client’s marketing objectives and business issues that need to be resolved • Develop and deliver quarterly business reviews by gathering details from internal reports, the analytics team and various cross-functional internal departments; put into presentation form and deliver results at face-to-face meetings • Forecast revenue and programs for assigned clients by leveraging past history of promotions, gathering insight from client on their budgets and marketing objectives for future promotions • Represent YA in client and inter-agency meetings, and have business acumen and presence to persuade clients and agencies of the merits of YA provided solutions Show less



Midwest Pension & Profit Sharing Services, Inc.

• United States
• Financial Services
• 1 - 100 Employee

• Pension Technician

  • 1999 - 2000

  • Collaborated with business units, payroll centers, and HR personnel to obtain earnings and demographic data necessary to complete benefit calculations for our clients • Assisted plan administrator in running tests on retirements plans to ensure compliancy leveraging the company’s proprietary software program • Collaborated with business units, payroll centers, and HR personnel to obtain earnings and demographic data necessary to complete benefit calculations for our clients • Assisted plan administrator in running tests on retirements plans to ensure compliancy leveraging the company’s proprietary software program



Hallmark Business Connections

• United States
• Advertising Services
• 200 - 300 Employee

• Senior National Account Manager

  • 1992 - 1999

  • Managed a portfolio of Fortune 500 clients who purchased our products and services for employee recognition programs, wellness engagement initiatives and customer engagement programs • Oversaw client incentive programs by working with internal cross-functional teams in ensure on-time delivery of rewards, execution against SLAs as agreed upon by Hallmark and the client(s) and responsible for overall client satisfaction • Performed weekly/monthly/quarterly program status reviews with… Show more • Managed a portfolio of Fortune 500 clients who purchased our products and services for employee recognition programs, wellness engagement initiatives and customer engagement programs • Oversaw client incentive programs by working with internal cross-functional teams in ensure on-time delivery of rewards, execution against SLAs as agreed upon by Hallmark and the client(s) and responsible for overall client satisfaction • Performed weekly/monthly/quarterly program status reviews with clients by using internal reports to measure against SLAs and key performance metrics which included operational, customer service and reward trends Show less • Managed a portfolio of Fortune 500 clients who purchased our products and services for employee recognition programs, wellness engagement initiatives and customer engagement programs • Oversaw client incentive programs by working with internal cross-functional teams in ensure on-time delivery of rewards, execution against SLAs as agreed upon by Hallmark and the client(s) and responsible for overall client satisfaction • Performed weekly/monthly/quarterly program status reviews with… Show more • Managed a portfolio of Fortune 500 clients who purchased our products and services for employee recognition programs, wellness engagement initiatives and customer engagement programs • Oversaw client incentive programs by working with internal cross-functional teams in ensure on-time delivery of rewards, execution against SLAs as agreed upon by Hallmark and the client(s) and responsible for overall client satisfaction • Performed weekly/monthly/quarterly program status reviews with clients by using internal reports to measure against SLAs and key performance metrics which included operational, customer service and reward trends Show less



Investors Savings Bank

• Greater Minneapolis-St. Paul Area

• Personal Banker

  • 1990 - 1992

  • Responsible for assisting customers with their banking needs by advising them on the bank’s products and services that would meet their financial goals • Open new checking and savings accounts which also included certificates of deposit and annuities • Responsible for assisting customers with their banking needs by advising them on the bank’s products and services that would meet their financial goals • Open new checking and savings accounts which also included certificates of deposit and annuities