Adjunct Faculty

• Aug 2017 - Present

System Administrator

• Mar 2015 - Jun 2017

NICE Administrator

• Apr 2014 - Dec 2014

Sys Admin for NICE Perform 3.5 / NIM 4.1 installation for Walgreens Sys Admin for NICE Perform 3.5 / NIM 4.1 installation for Walgreens

Software Support Engineer

• Mar 2012 - Mar 2014

Provided technical assistance for clients within NICE Systems via many channels including phone, email, and various web contact methods, supporting proprietary surveillance and video, screen, and telephony recording software as well as desktop and network environments. Gathered all the necessary technical information then analyzed, troubleshot, and ultimately resolved customer product concerns. Earned eight NICE Certifications. Provided technical assistance for clients within NICE Systems via many channels including phone, email, and various web contact methods, supporting proprietary surveillance and video, screen, and telephony recording software as well as desktop and network environments. Gathered all the necessary technical information then analyzed, troubleshot, and ultimately resolved customer product concerns. Earned eight NICE Certifications.

HS English & Journalism Teacher

• Aug 2010 - May 2011

Taught English, (9 th grade Classical Literature, 10th grade Medieval Literature, 11th grade American Literature, 9th -11th grade Journalism and Yearbook, 10th -11th grade Honors English, 9th -11th grade Grammar & Composition), incorporated technology in classroom, differentiated instruction (f or gifted & talented and various IEP/ILP/504 special needs), adapted and aligned classical curriculum to College Board, Common Core, and Colorado ’s new 2010 standards, started National English Honor Society chapter , served as Student Council faculty advisor, Newspaper and Yearbook advisor (created student newspaper), RtI team and trained in Scantron implementation for RtI and assessment. Show less

IT Desktop Support

• Jul 2009 - Apr 2010

Provided customer service and remote and on-hand hardware/software technical support to users running Windows XP and Windows Server 2003 operating systems including standalone and network security issues. Software applications included Microsoft Office 2003 & 2007, and other shrink-wrap applications. Assisted installation and configuration, software support and troubleshooting on standard packages and other duties in supporting end-users. Installed and maintained networks, telecom, and desktops. Troubleshooting included information security issues and hardware installation and maintenance. Designed custom Outlook forms and SharePoint portal. Trained end-users and management. Received numerous user kudos. Show less

ITO Analyst IV

• Dec 2008 - Jun 2009

Provided customer service and remote hardware/software technical support to customer's users running various Microsoft operating systems on various platforms, mainframe and VAX installations and networks of up to 20,000 users, including standalone and network security issues. Software applications include the Microsoft Operating Systems, Microsoft Office Packages, MySQL and MS SQL, and other shrink-wrap applications. Service provided included installation and configuration, software support and troubleshooting on standard packages and other duties in supporting the user. Received 43 customer or management compliments. Show less

Pastor

• 2002 - 2008

Taught adults and youth, preached, administered, led worship, counseled, supervised staff and volunteers, coordinated small group ministries, founded Cub & Boy Scout units, a college campus ministry, a lay men’s association and a community ecumenical association; and wrote and edited parish magazines, educational tracts and websites. Taught adults and youth, preached, administered, led worship, counseled, supervised staff and volunteers, coordinated small group ministries, founded Cub & Boy Scout units, a college campus ministry, a lay men’s association and a community ecumenical association; and wrote and edited parish magazines, educational tracts and websites.

ITO Analyst III

• 2000 - 2004

Instructor

• 1998 - 2000

Taught English, Human Relations, & Computer operations in post-secondary vocational college. Taught English, Human Relations, & Computer operations in post-secondary vocational college.

Pastor

• 1995 - 2000

Taught adults and youth, preached, administered, led worship, counseled, supervised staff and volunteers, coordinated small group ministries, founded Cub & Boy Scout units, a college campus ministry, a lay men’s association and a community ecumenical association; and wrote and edited parish magazines, educational tracts and websites. Taught adults and youth, preached, administered, led worship, counseled, supervised staff and volunteers, coordinated small group ministries, founded Cub & Boy Scout units, a college campus ministry, a lay men’s association and a community ecumenical association; and wrote and edited parish magazines, educational tracts and websites.