Experience

Mid-South Transplant Foundation, Inc.

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Director of Quality Systems and Compliance

  • Jan 2016 - Present

  Spearheaded all aspects of Quality and Process Improvement Program, including Performance Measures, Risk Management, Corporate Compliance, Variance Reporting, and Quality Improvement Systems. Directed Data and Information Systems Departments. Ensured efficient and cooperative management of quality systems by facilitating cross-departmental collaboration. Influenced executive-decision-making on process improvement and performance management by preparing and presenting quality reports with strategic recommendations. • Trained, mentored, and developed staff to improve quality initiatives and enable workable compliance measures. • Enhanced services by developing and improving quality monitoring processes, leveraging expertise to guide organization regarding quality indicators and identifying areas for improvement. • Proactively instigated long terms strategic initiatives and short-term performance improvement projects by utilizing various quality process improvement and statistical analysis tools to assess compliance. • Facilitated goal achievement and performance improvement for organization and respective departments by instituting accurate reporting to inform strategic planning and decision-making. • Ensured adherence to regulatory and accreditation standards by creating and updating organizational policies and procedures. • Resolved compliance issues and instituted preventative measures by coordinating internal and external audits and ensuring implementation of proper corrective actions. • Drove organizational strategic planning process for both short- and long-term plans, and created system of monitoring to promote strategy compliance. • Increased rates of community organ and tissue donation through targeted process improvements and strategies. • Brought comprehensive coaching to organization to facilitate leadership development. Show less



Mid South Transplant Foundation

• Cordova, TN

• Manager, Quality Systems

  • Apr 2010 - Present



Multiple Not-for-Profit Companies

• Independent Contractor

  • 2005 - Jul 2011

  Support not-for-profit organizations in the area of short and long-term strategic planning, federal, state and local grant writing, development activities and program and process evaluations. Clients include The Salvation Army and Family Services of the Mid South. Support not-for-profit organizations in the area of short and long-term strategic planning, federal, state and local grant writing, development activities and program and process evaluations. Clients include The Salvation Army and Family Services of the Mid South.



Exceptional Foundation of West Tennessee

• Executive Director

  • 2008 - 2009

  * Lead and direct the opening of the Exceptional Foundation of West Tennessee to serve the social and recreational needs of developmentally delayed adults. * Develop and manage a budget of $300,000, including cost allocation and reporting. * Recruit participants to join the program. * Manage payroll, bookkeeping and invoicing. * Develop fundraising strategies and campaigns. * Write grants and manage individual and corporate giving. * Lead and direct the opening of the Exceptional Foundation of West Tennessee to serve the social and recreational needs of developmentally delayed adults. * Develop and manage a budget of $300,000, including cost allocation and reporting. * Recruit participants to join the program. * Manage payroll, bookkeeping and invoicing. * Develop fundraising strategies and campaigns. * Write grants and manage individual and corporate giving.



Mid South Regional Blood Center - Lifeblood

• Senior Director of Collections

  • 2005 - 2008

  * Managing $1.5 million in budget and expenses. * Leading and directing 85 employees in the department of Collections in the Division of Donor Relations. * Ensuring over 50,000 units of blood are collected annually in a highly regulated and monitored environment. * Planning and implementing process improvement effort to ensure safety of the donor and product. * Ensuring the program operated under FDA guidelines and standards of care. * Managing and tracking scorecard to drive blood collections, community needs and adherence to performance standards. * Providing oversight for all equipment, vehicles and supplies for department. * Managing all employee relations issues. * Providing expertise and leadership to Collection Management Team. * Developing measurable performance expectations for staff, customer service standards and removing obstacles that stop progress. * Providing oversight for all training of Collection staff. Show less



Porter Leath Children's Center

• Director of Quality Improvement

  • 1999 - 2005

  * Partnered, consulted and lead the design, implementation and measurement of the Total Quality Management initiative. * Planned, implemented and provided direction on quality strategies to nurse the identification, development and progression of improving performance. * Coordinated steering committee efforts, lead quality improvement teams and coached process teams. * Provided expertise and leadership to Executive Director and project teams on organizational issues and practices. * Promoted and monitored actions taken as a result of analytical findings. * Researched, wrote, and edited grant applications and quality applications for local, state and national quality awards based on MBNQA criteria. * Monitored and reported on various local, state and federal grant awards. * Supervised COA re-accreditation, and provided knowledge and oversight for Council on Accreditation re-accreditation standards and process. * Compiled and generated monthly reports and scorecard measures, reports for Board of Directors and Steering Committee. * Supervised strategic planning process and updates. Show less



Youth Villages

• United States
• Philanthropic Fundraising Services
• 700 & Above Employee

• Quality Improvement Coordinator

  • 1992 - 1999

  * Developed and implemented company-wide training program on Total Quality Management and customer requirements. * Maintained agency accreditation utilizing JCAHO and state of Tennessee requirements. * Wrote/edited quality applications for local, state and national quality awards based on MBNQA criteria. * Initiated the development of the organization’s customer service philosophy. * Developed and implemented a vendor and supplier certification program. * Improved organizational operations by analyzing process data and implementing team training manuals. * Created and implemented a monthly quality newsletter. Show less