Experience

Merced County Human Resources

• Human Resources Services
• 1 - 100 Employee

• Family Service Representative III; Foster Care, Medi-Cal, CAPI, GA, kin-GAP & ARC

  • Jan 2023 - Present

• FSR II _MC/GA/FC

  • Feb 2019 - Jan 2023

  - Serve as a resource and/or trainer for new workers and the families I serve. - Ability to monitor records, report follow-up and deliver on-going services with families I work with. -Run and analyze reports on monthly basis to monitor my caseload. - Assess family and individual client needs and make appropriate referrals & recommendations. -Maintain and update program records on a regular basis.- Analyze financial and eligibility information and determine the level of benefits to which the client is entitled by making complex computations and/or computer entries and then analyzing the results.- Organize and prioritize caseload so that necessary case records and documents are processed and updated within specific time limits established by regulation and local policy.- Communicate effectively both orally and in writing with clients and others while maintaining business ethics such as respect and confidentiality. - Explain regulations, rules and policies to clients and apprise them of their rights, responsibilities and eligibility for participation in various public assistance programs and services.- Apply in-depth and analytical interviewing and fact finding techniques. Key Achievements:- Achieved minimum 92.5% on Quality Assurance Reviews on cases since first started processing it. - Met each and every weekly/monthly goals to complete case processing. - Assisted with translation (from Portuguese into English) for video - COVID-19 CDC Guidelines for Merced County CA-USAKnowledge on the following programs:CalWorksCalFreshMediCalGeneral Assistance Foster Care Show less



Denny's

• United States
• Restaurants
• 700 & Above Employee

• General Manager

  • Jan 2017 - Mar 2018

  Oversee the execution of restaurant operations and management of staff, control profit plan achievement, improve guest count growth, and promote sales building activities with a heavy emphasis on employee selection. Develop and implement plans to continually improve guest satisfaction in the areas of server attentiveness. Source and recruit diverse, highly-skilled service and front-of-house employees, and deliver timely performance feedback in the form of active coaching, counseling, and recognition. Utilize service-related guest feedback and take appropriate action to continually improve the level of service, drive overall guest satisfaction increase return visits, and reduce guest complaints. Effectively address employee relations issues, appropriately problem-solve and make decisions to drive organizational initiatives. - Increased sales from 6% to over 15% within one month of employment. - Recognized as one of the top five ranking restaurants in the company for consistently exceeding sales and profit targets by 20%. - Received a consistent score of 100% over a two-month period for mystery guest audits Show less



Nando's UK & IRE

• United Kingdom
• Restaurants
• 700 & Above Employee

• Patrão - General Manager

  • Aug 2003 - May 2015

  Directed and managed the operational strategy to drive optimal performance, achieve financial and other business targets to ensure consistent delivery of exceptional guest experiences. Ensured the recruitment and retention of well-motivated, trained, and developed staff to assist the company achieve their mission and objectives. Prepared a corporate plan, annual business plan, and monitored the progress in a cost-effective manner. Developed and maintained the total quality management systems throughout the restaurant to ensure quality products and services were provided to customers. Implemented policies and procedures to remain compliant with all health and safety, and other statutory regulations. Fully understood the market needs for the restaurant, reviewing industry and other relevant trends to identify potential areas for improvement, innovation and differentiation. Established clear accountabilities for profit and growth with all operational teams, and contributed to expense management for all support functions. - Ranked number one out of 300 restaurant locations in the United Kingdom for consistently exceeding sales andrevenue targets. - Achieved an average score of 99.6% on all health and safety audits. - Conducted health and safety audits in multiples restaurants within the district and directed training to new managers joining the company. Show less