Senior Consultant

• Dec 2022 - Present

Consultant

• Jan 2022 - Dec 2022

• Serves as an advisor to help clients and stakeholders navigate the daily challenges of a records management program.• Leads a project workstream, ensures deliverables are completed in accordance with quality standards and delivered on time. • Assists in managing the department’s Records Control Schedule through updates of NARA‑approved schedules, guiding and aiding components with developing their records inventories and file plans, and providing general user assistance.• Supports the transformation of departmental records management processes and addresses key challenges posed by the transition to an electronic records environment.• As a trusted member of Savan Group’s Quality Team, supports company-wide efforts to ensure Savan Way compliance and maintain Savan Group’s CMMI Level 3 status. • Acts as a member of the Savan Group Quality Team and CMMI Appraisal Team to support preparation for and execution of CMMI benchmark appraisal activities.

Records Analyst

• Jan 2018 - Jan 2022

• Contributed to and executed strategic plans for records management department wide.• Implemented strategy for managing records throughout the records lifecycle including acquisition, description, preservation, digitization, and accessibility.• Used project management software to track receipt of deliverables upon project completion.• Assisted department director with ongoing vendor and records management tool evaluation.• Improved potential of departmental workforce through ongoing evaluation of department processes. Wrote and/or revises standard operating procedures and job aids to ensure efficiency and compliance with Library of Virginia policies.• Improved end-user experience with departmental document repository through simultaneous long-term projects to digitize and index more than 130,000 new and existing record documents. • Assisted in resume review, interviews, made hiring recommendations, and supported onboarding for several departmental employees. • Supervised two employees and provided ongoing coaching as needed.

Records Specialist

• Aug 2015 - Jan 2018

• Awarded Outstanding Performance Award for eliminating inefficiencies, modernizing process workflow and increasing departmental productivity using existing resources by collaborating with a cross-functional team and writing a comprehensive manual of 37 redesigned standard operating procedures and job aids. Ensured successful implementation by providing ongoing training and coaching to new and existing staff members. • Worked effectively on a team and as an individual contributor assisting residents of Fairfax County, VA with records and information requests.• Applied records management knowledge, principles and practices to maintain, store, and ensure accessibility of agency records in both physical and electronic formats.• Served as interim project lead for the department’s large-scale digitization project. Managed ongoing relationship with vendors, tracked deliverables, and monitored staff compliance with quality assurance controls. • Assisted in resume review, interviews and made hiring recommendations for several departmental employees. • Managed a high volume of calls and messages, assisting visitors and customers in an accurate, efficient, professional and courteous manner.

Office Manager

• Jul 2014 - Aug 2015

• Led an office staff which included a chiropractic assistant, receptionist and five temporary employees in a high-volume medical practice.• Provided ongoing support to the owner of the practice, anticipating needs, managing schedules on Gcal and providing other assistance as needed.• Researched and implemented best practices in chiropractic office management, revised SOP’s and trained employees on new processes.• Facilitated the transition from paper records to a comprehensive electronic health record system.• Monitored and conducted periodic reporting on office business processes, activities and outcomes. • Scanned, maintained, stored, and ensured confidentiality, accessibility and integrity of records. • Conducted research using multiple databases to fulfill requests for records. • Coordinated with insurance companies and law firms to process confidential documentation related to personal injury in accordance with strict legal guidelines.