Experience

HubPages

• United States
• Book and Periodical Publishing
• 100 - 200 Employee

• Indie Writer

  • Aug 2009 - Present

  http://kathyatwood.hubpages.com/ http://kathyatwood.hubpages.com/



State Farm

• United States
• Insurance
• 700 & Above Employee

• Claim Service Assistant

  • Nov 1995 - Aug 2009

  Provide assistance to claim handlers and management. Perform duties requiring a variety of office skills and procedural knowledge in direct support of associates involved in the handling of claims. Proficient use of a workstation and related applications to update the Electronic Claim Service Record with confidential, time sensitive, subpoena, subrogation, salvage, and medical information. Order police reports. Input loss report data received from police reports and customers. Prepare files for subpoena and subrogation requests. Communicate with associates, customers, and vendors regarding claim information and settlement. Create form letters and issue payments. Manage video streams for online meetings and training. Aid in monitoring daily workflow to assure expeditious work processing. Assist in implementing new and revised office procedures as well as provide training and advise management of training progress.

• Estimating Coordinator

  • May 2004 - May 2006

  Provide assistance to field estimators and management. Coordinate scheduling of field estimators for drive-in, non-drive, and supplemental damage estimates. Distribute estimating assignments. Verify vehicle locations. Refer calls to primary estimator. Update the Electronic Claim Service Record with estimating activity and process paperwork. Communicate with associates, customers, and the auto repair industry to enhance the Estimatics process. Organize monthly meetings and make travel arrangements. Order and distribute supplies. Assist management in coordinating the auto damage Service First program. Distribute and maintain survey records and audits.