Experience

Bookiply (part of the Holidu Group)

• Germany
• Internet Publishing
• 200 - 300 Employee

• Senior Account Manager Canary Islands

  • Jun 2021 - Present

  * Improve the performance of my accounts in Canary Islands region by analysing existing data and develop a solution-oriented strategy * Build strong relationships with our key-customers and actively support them in increasing revenues * Coordinate the going live of our vacation rentals * Be the main contact person for our vacation rental owners and agencies in Canary Islands who want to list their vacation rentals via our platform * Interact with our content and product team to guarantee a smooth onboarding process * Organise lead generating and networking events (remote or in person) to build a community of vacation rental owners



Booking.com

• Netherlands
• Software Development
• 700 & Above Employee

• Account Executive, Strategic Partnerships - Transport

  • Jan 2019 - May 2021

  * To ensure all KPI’s reporting and day to day account management requirements for key accounts are met as well as increasing the sales from these existing partnerships through continual optimisation of their solutions and agreeing set actions to maximise product exposure. (Implementation of newsletters, touch points, promotions etc) * Create and deliver polished and compelling presentations & review documents to partners * Build and maintain a professional network within the travel web industry* Travel to client sites, conferences and trade shows across the globe in order to conduct business reviews as well as to build strong, long lasting relationships

• Fraud Investigator

  • May 2018 - Jan 2019

  ~ Additional role performed supplementary to core contractual responsibilities (Evening rotas) ~* Responsible for screening incoming orders from all source markets and taking the relevant actions to maximise revenue and limit losses.* Manage and prioritize a large and varied case load effectively and efficiently to achieve positive results.* Analyse historical and current data in order to create detection patterns.* Manage and monitor the Fraud inbox, responding to queries from various departments.* Provide general administrative support as required.

• Purchase Ledger Accountant

  • May 2015 - Jan 2019

  * Processing high volumes of suppliers' invoices.* Investigating overbillings, POs and multicurrency issues.* Supporting with raising credit notes and following up any subsequent queries with the suppliers.* Verify rates and input invoices into the accounts system in an accurate and timely manner.* Identify errors in Net, Flex & RTA rates reporting them to P&C department.* Assisting the Purchase Ledger Supervisor with any ad-hoc duties, including data analysis.* Liaise with internal departments and suppliers to ensure billing discrepancies are resolved.* Ensuring that supplier reconciliations are completed on a monthly basis.



Rentalcars.com

• United Kingdom
• Travel Arrangements
• 100 - 200 Employee

• Sales Executive

  • Mar 2014 - May 2015

  * Organize the daily reservations, amendments and cancellations according to the available fleet. * Offer optional extras to the customer according to their needs. * Handle all email inquiries in a friendly and helpful manner. * Provide excellent customer service and commercial advice to international customers in all contact situations according to our quality standards. * Complete daily lists and report to the Supervisor and Manager. * Organize the daily reservations, amendments and cancellations according to the available fleet. * Offer optional extras to the customer according to their needs. * Handle all email inquiries in a friendly and helpful manner. * Provide excellent customer service and commercial advice to international customers in all contact situations according to our quality standards. * Complete daily lists and report to the Supervisor and Manager.



JumpUp Media

• Manchester, Reino Unido

• Marketing Executive

  • Nov 2013 - Mar 2014

  * Analyse client websites and search results to identify opportunities within clients' markets. * Perform different marketing / B2B campaigns in order to improve customers positioning and website visibility in the top search engines (SEO & PPC) * Work with customers' online marketing data to analyse results and find new directions for the campaigns . * Developing and maintaining strong client relationships. * Analyse client websites and search results to identify opportunities within clients' markets. * Perform different marketing / B2B campaigns in order to improve customers positioning and website visibility in the top search engines (SEO & PPC) * Work with customers' online marketing data to analyse results and find new directions for the campaigns . * Developing and maintaining strong client relationships.



Hollister

• Manchester, Reino Unido

• Sales Associate

  • Mar 2013 - Nov 2013

  * Responsible for interacting and communicating with customers on phone or in person to determine and meet their merchandise requirements. * Handle the task of processing payments. * Responsible for responding to customer queries * Perform the tasks of entering name and phone numbers of potential customers for future reference. * Handle other essential tasks like merchandising * Responsible for interacting and communicating with customers on phone or in person to determine and meet their merchandise requirements. * Handle the task of processing payments. * Responsible for responding to customer queries * Perform the tasks of entering name and phone numbers of potential customers for future reference. * Handle other essential tasks like merchandising



Caja Ahorros del Mediterráneo (CAM)

• Cartagena y alrededores, España

• Bank Employee

  • Jul 2010 - Dec 2010

  - Internship - * Using record books for every transaction. * Maintain the various accounts books such as journal, ledger and balance sheet and ensure accuracy within the contents. * Prepare weekly and monthly reports giving status details of every account. * File the support documents for reference. Secondary Responsibilities: * Handle the transaction counter and process their transactions. * Respond to customer queries to inform them about the status of their transactions. * Draft letters/mails for customers for different reasons, such as facility promotion, account status update, payment reminder, warning for action against payment default etc. * Coordinate activities between customers & organization and different departments and personnel within the organization. * Technical Skills



Evento Azafatas

• Spain

• Public Relations Assistant

  • Jan 2005 - Jan 2010

  Hostess & Public Relations roles in part time positions in some well-regarded sporting settings in Spain and in the Travel sector. These roles were part time and gave me a good foundation within the services industry and working with people. * Real Murcia Football Club for 6 seasons, including the following events, among others: - Spain - Poland 2010 - Real Madrid - Real Murcia 2011(in favor of the victims of the earthquake in Lorca). * 2010 - 2011 Cadena Cien Radio. * 2010 Alzheimur Foundation Reporting on Alzheimer's disease and the work carried out by this foundation. * 2009 Semifinal Tennis Tournament Davis Cup (Spain - Israel). * 2008 - 2010 Several congresses held at the University of Espinardo (ticBiomed, Economic history, Veterinary etc). * 2009 - 2010 Music Festival S.O.S. 4.8. Public Relations for the brand Chevrolet. * 2008 National Tourist Interest Party "Carthagineses y Romanos".