Experience

Vincent Huang & Associates, Inc.

• United States
• Telecommunications
• 1 - 100 Employee

• Applications Administrator

  • Jul 2022 - Present

  ● Managing user accounts and permissions with Active Directory and Threatlocker ● Automating business processes with Microsoft Power Automate to increase productivity ● Writing and editing Standard Operating Procedures (SOP's) ● Utilizing quarterly KRA’s (Key Result Areas) to stay in scope of organization's strategic goals ● Assist with company hardware move and installation from one office to another which included servers, switches, UPS’s, and PC’s ● Managing user accounts and permissions with Active Directory and Threatlocker ● Automating business processes with Microsoft Power Automate to increase productivity ● Writing and editing Standard Operating Procedures (SOP's) ● Utilizing quarterly KRA’s (Key Result Areas) to stay in scope of organization's strategic goals ● Assist with company hardware move and installation from one office to another which included servers, switches, UPS’s, and PC’s



MSI: Information Management Solutions

• United States
• Information Technology & Services
• 1 - 100 Employee

• Data Team Lead

  • Aug 2019 - Jul 2022

  • Initiate, setup, monitor and quality control all data production, as per customer's requirements • Update and train employees on account changes and new accounts • Prioritize and manage workloads to maintain over 105% production rate • Troubleshoot software with appropriate escalation to ensure on-time resolution of tickets • Create and maintain technical job process documentation for all projects • Maintain and create daily analytical reports for clients in Microsoft Excel Show less



Freelance

• Digital Manager

  • Jan 2018 - Aug 2019

  Perform A/B testing on ads to measure performance, conversion and engagement optimization Creation of promotional strategies using SEO, social media marketing, and paid ads Collaborate with client product teams to plan inventory purchases Write copy for product launches, sales funnels, and upsell offers Utilize Google Analytics and Shopify to analyze and create reports on sales data Perform A/B testing on ads to measure performance, conversion and engagement optimization Creation of promotional strategies using SEO, social media marketing, and paid ads Collaborate with client product teams to plan inventory purchases Write copy for product launches, sales funnels, and upsell offers Utilize Google Analytics and Shopify to analyze and create reports on sales data



Granite Telecommunications

• United States
• Telecommunications
• 700 & Above Employee

• NOC Analyst

  • Aug 2017 - Dec 2017

  • Manage ticket system and delegate tasks to over 30 employees • Dispatch technicians and troubleshoot with them to resolve issues at customer sites • Manage priority accounts by updating executives with critical information • Communicating with B2B customers to diagnose internet connection issues • Train new hires on the department’s systems and products • Manage ticket system and delegate tasks to over 30 employees • Dispatch technicians and troubleshoot with them to resolve issues at customer sites • Manage priority accounts by updating executives with critical information • Communicating with B2B customers to diagnose internet connection issues • Train new hires on the department’s systems and products



Commonwealth of Massachusetts

• United States
• Government Administration
• 700 & Above Employee

• Frontend Developer

  • May 2016 - Oct 2016

  • Redesign the front-end of internal HR website using HTML, CSS, Bootstrap and JavaScript • Edit, format, and upload content to the Mass.gov website • Provide Tier 1 technical support to over 60 employees • Assist Senior IT Coordinator with discovering, documenting and troubleshooting issues • Redesign the front-end of internal HR website using HTML, CSS, Bootstrap and JavaScript • Edit, format, and upload content to the Mass.gov website • Provide Tier 1 technical support to over 60 employees • Assist Senior IT Coordinator with discovering, documenting and troubleshooting issues



University of Massachusetts Lowell

• United States
• Higher Education
• 700 & Above Employee

• Web Content Assistant

  • May 2015 - May 2016

  • Utilize the Content Management System (CMS) Tridion to update, manage, and create web pages • Consult external departments for outlining and designing client web content updates • Edit and retouch photos with Adobe Photoshop CC for web • Schedule and resolve time conflicts for cross-functional team meetings • Utilize the Content Management System (CMS) Tridion to update, manage, and create web pages • Consult external departments for outlining and designing client web content updates • Edit and retouch photos with Adobe Photoshop CC for web • Schedule and resolve time conflicts for cross-functional team meetings