Marketing Technologist

• Jul 2023 - Present

Senior Customer Support Specialist

• Jan 2018 - Aug 2023

Consistently deliver remarkable service experiences to customers while meeting or exceeding daily contribution goals. Proactively seek feedback from peers. Run experiments to find solutions; enjoys challenges, learning quickly when facing new problems. Partner with leadership to add tangible value for our customers, business, and our team. Communicate technical information in an articulate and accessible fashion. Use time efficiently in order to be effective. Prioritize customer > team > self. Show less

Customer Support Specialist

• Apr 2017 - Jan 2018

Mid-level role in the customer support organization. Developing expertise in skills and knowledge, while gaining more exposure to the different parts of the business where customer issues can arise.

Associate Customer Support Specialist

• Sep 2016 - Apr 2017

Entry Level HubSpotters (also known as Support Engineers) are curious, driven, and empathetic, going out of their way to help HubSpot customers and not resting until a problem is solved. They are never satisfied with “good enough” - they are always looking to improve or learn more. They are independent, but will go out of their way to help a teammate.

Airfare Expert

• Jun 2015 - Sep 2016

Plan and book leisure travel for any destination. Help to alleviate the concerns of people experiencing new destinations around the world. Listen and make recommendations to coordinate packages that deliver amazing experiences, aligned with the wants and needs of the customer. Find the right products in our GDS (Sabre), online wholesalers, or from within our internal company resources. Plan and book leisure travel for any destination. Help to alleviate the concerns of people experiencing new destinations around the world. Listen and make recommendations to coordinate packages that deliver amazing experiences, aligned with the wants and needs of the customer. Find the right products in our GDS (Sabre), online wholesalers, or from within our internal company resources.

Air Travel Specialist

• Nov 2014 - Apr 2015

Ticket airline reservations in our GDS (Apollo). Update the reservation software (Inntopia) with the GDS data. Acknowledge schedule changes or storm cancellations, then position alternatives for guests based on their needs. Tracking promotions and travel protection claims in Excel. Evaluate Travel Protection claims and issue payouts to client and/or carriers. Double check the secure flight data from Vacation Planners. Assist in the training programs for booking airline reservations, ground transportation and Travel Protection. Help call center when needed. Show less

Vacation Planner

• Sep 2014 - Dec 2014

This is position in phone sales was to verbally "painted the picture" of the location, over 30 properties, and ancillary products to fit anyone into the best possible vacation package. It requires strong listening skills and attention to detail. We build relationships with leads, follow up through calls and emails in our reservation software (Navis). Maximize profit margin on private air sales. Recap names with military alphabet to ensure accuracy in the secure flight data.

Counselor - Timberline Summer Snow Camps

• Jun 2013 - Jul 2014

Responsible for managing activities for performance and freestyle campers. Organized day trips for all ages, interests, and ability levels. I was fortunate enough to help vacationers create lifelong memories on a snowy volcano in Oregon. Responsible for managing activities for performance and freestyle campers. Organized day trips for all ages, interests, and ability levels. I was fortunate enough to help vacationers create lifelong memories on a snowy volcano in Oregon.

Marketing Intern

• Jan 2014 - Apr 2014

Worked with the sales and marketing department to connect with guests. Photography and videography for marketing purposes. Collaborated with events coordinator for calendar updates on company website and snocountry.com. Represented Gunstock at trade shows and the New England Growth Initiative. Worked with the sales and marketing department to connect with guests. Photography and videography for marketing purposes. Collaborated with events coordinator for calendar updates on company website and snocountry.com. Represented Gunstock at trade shows and the New England Growth Initiative.

Sales Associate

• Jul 2012 - Aug 2012

Merchandised a variety of products to both men and women, assembled skateboards, and worked to meet sales goals hourly. I went from being “In-training” to “employee of the month” in the first month. Left Zumiez, to return to school at Plymouth State University. Maintained Highest Scores on the SPC (Sales Performance Chart) for July 2012: Productivity Per Hour: $181.46 ~ (beyond goal of $155.65) D.P.T: Average Cost Per Item $67.02 ~ (beyond goal of $52.50) U.P.T: Units Per Transaction 2.46 ~ (beyond goal of 2.00) Show less

Sales Associate

• Aug 2008 - Jan 2012

Provided customers with information on skate and snowboard products. Liaison between young sports enthusiasts and their parents to find the most suitable products. Learned how to sell sunglasses, Ugg boots, outerwear, bikinis, and everything in between. Provided customers with information on skate and snowboard products. Liaison between young sports enthusiasts and their parents to find the most suitable products. Learned how to sell sunglasses, Ugg boots, outerwear, bikinis, and everything in between.

Customer Service

• Dec 2007 - Mar 2008

Assisted in managing tubing operations including customer service and lift maintenance. Instructed snowboard lessons for the winter sports program. Helped design, construct, and maintain terrain park features. Assisted in managing tubing operations including customer service and lift maintenance. Instructed snowboard lessons for the winter sports program. Helped design, construct, and maintain terrain park features.