Medical Billing Analyst

• Aug 2016 - Present

Medical Billing and Coding Externship (Completed 200 hours)

• May 2016 - Jun 2016

Post Payments Medical Records Patient Education Billing/Collections Insurance Verification Accounts Receivable EHR, CMS-1500 Forms/UB-04, ICD-10 Post Payments Medical Records Patient Education Billing/Collections Insurance Verification Accounts Receivable EHR, CMS-1500 Forms/UB-04, ICD-10

Business Customer Service Representative II (2009-2016)

• Jan 1998 - May 2015

Business Customer Service Representative II (2009-2015), DA- (2007 – 2009), Associate Executive Consumer Services Analyst-Executive and Regulatory Services (2004-2007), S.S.S (2001-2004), Customer Service Rep. (1998-2001) • Managed order entry queues, addressed customer concerns and resolving escalated issues • Processed returns and credits to avoid negatively impacting billing accounts • Coordinated Events – Center wide celebrations, awards and center visitors • Worked with Sales bonus compensation – auditing, processing and reporting • Responsible for Budget Management – Purchasing, expense and tax reporting • Coordinated on order status, shipping dates, prices to allow accurate customer expectations to be set • Provided Statistical Sales reporting, engaged in results analysis and process improvement development