Abhishek Mukherji
Head of Sales and Business Development at MobiKwik- Claim this Profile
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Raunak Varma
Most of these reviews are in third person. Mine will be in first person. You were my boss.Today you are family. I wanted to take a moment to write this review on LinkedIn to express my gratitude for your outstanding leadership as the Head of Partnerships at our company. Your dedication, passion, and expertise have been invaluable to our organization, and I am honored to have had the opportunity to work under your guidance. Throughout your tenure, you have demonstrated exceptional leadership skills, fostering a culture of collaboration, innovation, and excellence. Your ability to build and nurture relationships with key stakeholders and partners has been critical to our success, and your strategic vision has helped us to achieve our goals and drive growth. Your deep knowledge of the industry and your ability to stay ahead of the curve have been instrumental in keeping our company at the forefront of the market. You have always been willing to go above and beyond to ensure that our partnerships were successful and that our partners were satisfied with our services. Your mentorship and support have been invaluable to me, and I have learned so much from you during my time at the company. You have been a role model to me, and your leadership has inspired me to strive for excellence in all that I do. I would highly recommend you to anyone looking for a leader in partnerships. Your exceptional leadership skills, strategic vision, and deep industry knowledge make you a valuable asset to any organization. Thank you for all that you have done for our company and for me personally. Your contributions will not be forgotten, and I wish you all the best in your future endeavors Always remember, you have created more than business with me. Your a mentor, family member and someone i strive to be.
Sreedhar Reddy Nalla
Abhishek comes high energy levels & always aspiring to be at best. Has good people connect & understanding of operations compliments him when at work. Good to have him in the team & have seen complete transformation of Abhishek channelizing his strenghts which further helped him getting dearer to his goals. Wishing you all luck & cheers.
Soorya Shankar Sengupta
Abhishek is a passionate professional with high analytical skills, an individual with strong operational & strategic competencies. He is highly creative and always comes up with innovative ideas. Whatever task is entrusted to him, he will always ensure it is carried out in a way, that others would follow him in future .He always raises the bar and motivates his team to achieve their potential. He is a person who can easily mix-up with each age group and win confidence of others. I wish him all the best for all future endeavours.
Raunak Varma
Most of these reviews are in third person. Mine will be in first person. You were my boss.Today you are family. I wanted to take a moment to write this review on LinkedIn to express my gratitude for your outstanding leadership as the Head of Partnerships at our company. Your dedication, passion, and expertise have been invaluable to our organization, and I am honored to have had the opportunity to work under your guidance. Throughout your tenure, you have demonstrated exceptional leadership skills, fostering a culture of collaboration, innovation, and excellence. Your ability to build and nurture relationships with key stakeholders and partners has been critical to our success, and your strategic vision has helped us to achieve our goals and drive growth. Your deep knowledge of the industry and your ability to stay ahead of the curve have been instrumental in keeping our company at the forefront of the market. You have always been willing to go above and beyond to ensure that our partnerships were successful and that our partners were satisfied with our services. Your mentorship and support have been invaluable to me, and I have learned so much from you during my time at the company. You have been a role model to me, and your leadership has inspired me to strive for excellence in all that I do. I would highly recommend you to anyone looking for a leader in partnerships. Your exceptional leadership skills, strategic vision, and deep industry knowledge make you a valuable asset to any organization. Thank you for all that you have done for our company and for me personally. Your contributions will not be forgotten, and I wish you all the best in your future endeavors Always remember, you have created more than business with me. Your a mentor, family member and someone i strive to be.
Sreedhar Reddy Nalla
Abhishek comes high energy levels & always aspiring to be at best. Has good people connect & understanding of operations compliments him when at work. Good to have him in the team & have seen complete transformation of Abhishek channelizing his strenghts which further helped him getting dearer to his goals. Wishing you all luck & cheers.
Soorya Shankar Sengupta
Abhishek is a passionate professional with high analytical skills, an individual with strong operational & strategic competencies. He is highly creative and always comes up with innovative ideas. Whatever task is entrusted to him, he will always ensure it is carried out in a way, that others would follow him in future .He always raises the bar and motivates his team to achieve their potential. He is a person who can easily mix-up with each age group and win confidence of others. I wish him all the best for all future endeavours.
Raunak Varma
Most of these reviews are in third person. Mine will be in first person. You were my boss.Today you are family. I wanted to take a moment to write this review on LinkedIn to express my gratitude for your outstanding leadership as the Head of Partnerships at our company. Your dedication, passion, and expertise have been invaluable to our organization, and I am honored to have had the opportunity to work under your guidance. Throughout your tenure, you have demonstrated exceptional leadership skills, fostering a culture of collaboration, innovation, and excellence. Your ability to build and nurture relationships with key stakeholders and partners has been critical to our success, and your strategic vision has helped us to achieve our goals and drive growth. Your deep knowledge of the industry and your ability to stay ahead of the curve have been instrumental in keeping our company at the forefront of the market. You have always been willing to go above and beyond to ensure that our partnerships were successful and that our partners were satisfied with our services. Your mentorship and support have been invaluable to me, and I have learned so much from you during my time at the company. You have been a role model to me, and your leadership has inspired me to strive for excellence in all that I do. I would highly recommend you to anyone looking for a leader in partnerships. Your exceptional leadership skills, strategic vision, and deep industry knowledge make you a valuable asset to any organization. Thank you for all that you have done for our company and for me personally. Your contributions will not be forgotten, and I wish you all the best in your future endeavors Always remember, you have created more than business with me. Your a mentor, family member and someone i strive to be.
Sreedhar Reddy Nalla
Abhishek comes high energy levels & always aspiring to be at best. Has good people connect & understanding of operations compliments him when at work. Good to have him in the team & have seen complete transformation of Abhishek channelizing his strenghts which further helped him getting dearer to his goals. Wishing you all luck & cheers.
Soorya Shankar Sengupta
Abhishek is a passionate professional with high analytical skills, an individual with strong operational & strategic competencies. He is highly creative and always comes up with innovative ideas. Whatever task is entrusted to him, he will always ensure it is carried out in a way, that others would follow him in future .He always raises the bar and motivates his team to achieve their potential. He is a person who can easily mix-up with each age group and win confidence of others. I wish him all the best for all future endeavours.
Raunak Varma
Most of these reviews are in third person. Mine will be in first person. You were my boss.Today you are family. I wanted to take a moment to write this review on LinkedIn to express my gratitude for your outstanding leadership as the Head of Partnerships at our company. Your dedication, passion, and expertise have been invaluable to our organization, and I am honored to have had the opportunity to work under your guidance. Throughout your tenure, you have demonstrated exceptional leadership skills, fostering a culture of collaboration, innovation, and excellence. Your ability to build and nurture relationships with key stakeholders and partners has been critical to our success, and your strategic vision has helped us to achieve our goals and drive growth. Your deep knowledge of the industry and your ability to stay ahead of the curve have been instrumental in keeping our company at the forefront of the market. You have always been willing to go above and beyond to ensure that our partnerships were successful and that our partners were satisfied with our services. Your mentorship and support have been invaluable to me, and I have learned so much from you during my time at the company. You have been a role model to me, and your leadership has inspired me to strive for excellence in all that I do. I would highly recommend you to anyone looking for a leader in partnerships. Your exceptional leadership skills, strategic vision, and deep industry knowledge make you a valuable asset to any organization. Thank you for all that you have done for our company and for me personally. Your contributions will not be forgotten, and I wish you all the best in your future endeavors Always remember, you have created more than business with me. Your a mentor, family member and someone i strive to be.
Sreedhar Reddy Nalla
Abhishek comes high energy levels & always aspiring to be at best. Has good people connect & understanding of operations compliments him when at work. Good to have him in the team & have seen complete transformation of Abhishek channelizing his strenghts which further helped him getting dearer to his goals. Wishing you all luck & cheers.
Soorya Shankar Sengupta
Abhishek is a passionate professional with high analytical skills, an individual with strong operational & strategic competencies. He is highly creative and always comes up with innovative ideas. Whatever task is entrusted to him, he will always ensure it is carried out in a way, that others would follow him in future .He always raises the bar and motivates his team to achieve their potential. He is a person who can easily mix-up with each age group and win confidence of others. I wish him all the best for all future endeavours.
Credentials
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Design Thinking Practitioner
KPMG IndiaJun, 2019- Nov, 2024 -
PRINCE2® Foundation Certificate in Project Management
EXINJun, 2014- Nov, 2024
Experience
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MobiKwik
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India
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Financial Services
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500 - 600 Employee
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Head of Sales and Business Development
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Mar 2023 - Present
Heading Online Wallet Business & Payment Gateways Heading Online Wallet Business & Payment Gateways
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PayU
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Netherlands
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Financial Services
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700 & Above Employee
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Director Sales - Head Partnerships & Alliances
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Nov 2019 - Mar 2023
Heading SMB partnerships Heading SMB partnerships
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Airtel Payments Bank
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India
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Financial Services
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700 & Above Employee
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Head - Retail & Strategic Alliances
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Feb 2018 - Nov 2019
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Oxigen
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Financial Services
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300 - 400 Employee
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Assistant Vice President - Head Aggregation Services
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Jun 2017 - Feb 2018
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General Manager - Head Aggregation Business
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Sep 2016 - Jun 2017
Leading aggregation business, driving revenue and client servicing PMO (CXO) office - business controls and service delivery
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General Manager - Head Customer Services
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Jan 2016 - Aug 2016
Leading Oxigen Wallet Customer Services, Corporate Care and managing Acquisition initiatives
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DGM - Customer Services
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Jul 2015 - Dec 2015
Leading the customer service operations and strategy.
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Tata Tele Business Services
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India
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Telecommunications
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700 & Above Employee
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Operations Manager - Customer Service Planning
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Jun 2012 - Jun 2015
- Manage day to day operations of the call centre planning team- hosted contact centre operation lead, managing ACD, Loggers and MIS design and implementation- call centre strategy and work force planning - driving business transformation and transitions- leading several projects on cost efficiencies - in depth knowledge of both CISCO and AVAYA platforms and daily operation uses- vendor management, dealing with both technical as well as Non technical partners- headed circle customer interface group leading end to end customer interactions via all channels- driving CSAT to best in class- retention and acquisition support- forecasting and driving inbound and outbound call centre operations Show less
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Circle CIG Head
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Sep 2009 - Jul 2012
- Ensure reduction of calls per customer through robust process improvements. - To ensure customer satisfaction levels through prompt handling of customer queries and resolution of customer complaints - Consistent and delightful “Contact Experience “ at all customer touch points . - Manage Service Opex within AOP . - Complaint Management Plan & implement a robust complaint management system. - Analyze customer complaints process wise and design action plans for process improvement and influence the respective process owner for change - Ensure 100% customer resolution to request raised by the customers and close loop the same within set SLA. - Device process improvements/automations to constantly reduce SLA/TAT - Enable implementations such as CCT & Automation, and IVR, to meet desired process outputs. - Process Audits and Compliance - C-SAT methodology and measurement - Facilitate team to Capture & Understand Voice of Customer - Update Process / Policy to meet VOC and evaluate C-sat. - Help & Support Business & function to identify pain areas. - Design and implement knowledge management platform where circles can come and share or replicate best practices. Show less
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Optimus Global Services Ltd
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India
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Outsourcing/Offshoring
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1 - 100 Employee
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Manager - Operations & Business Development
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Sep 2007 - Sep 2009
- Managing day-to-day operations for one of India’s leading telecom provider. - Maintaining P&L for the account. - Client servicing for a better relationship between the organizations - Identification and implementation of various process improvements to enhance customer experience. - Responsible for service delivery, by working in close line with the support functions and improving the overall process performance. - Managing attrition and maintaining desired floor attendance. - Handling diverse product lines such as collections, recovery, retention, CSAT, cross sell and Up-sell. - Identification of new business prospects, and aiding the business development team in process growth. - Ensuring process compliance in line with ISO9001, 2000 standards - Ensure compliance as per TRAI guidelines and also ensure that all activities are complaint free. - Plan and review staffing requirements to match the workflow. Identifying the suitable career growth plans for the workforce. Show less
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Parsec Interact
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New Delhi Area, India
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Asst Manager - Client Delivery & Operations
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Jul 2005 - Aug 2007
- Interacting as a service delivery leader with multiple clients in the US, for identification of the business requirements and SLA. - Ensuring target achievement through vendor management model of business. - Responsible for profit margins for the division by managing costs and revenues. - Identifying cost effective methods to deliver best productivity standards. - Identifying call centers for the outsourcing model and the dealing with their senior management for laying down SLAs and operational requirements. - Client retention and the acquisition of new cliental. - Conducting weekly and monthly reviews with the call centers and the clients in the US. - Ensuring optimum utilization of data resources, by planning and analyzing databases using the Tub and Bucket Show less
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Parsec Technologies
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Software Development
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1 - 100 Employee
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Sr Program Coordinator
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Jul 2005 - Aug 2007
- Keeping a close check on the smooth functioning of the process at the assigned Call Center and leading them towards the company goals. - Ensuring both production and quality of the assigned call center is exceeding the desired standards. - Maintaining close interaction with the external clients to ensure client retention. - Taking care of the invoicing and incentives of the call centers assigned. - Analyzing the data usage and dialer performance of the call centers to optimize the usage of available resources. Show less
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InfoVision Inc.
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Team Leader - Operations
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Jan 2003 - Jul 2005
Worked with one of UK’s leading telecom service providers One.Tel. A part of the prestigious Centrica Group. Team Leader (Operations) UK Process - Handling a team of 30 CSRs and Sr. CSRs, for UK’s leading telecom services provider. - Achieving targets for various product lines such as mobile phones, retention activities and the - Managing and analyzing data, for optimum use of resources. - Working with a coaching approach for better efficiency. - Stack ranking the agents for analyzing the performance levels of individuals and suggesting necessary corrective actions. - Certified coach helping team members inboosting performance levels. - Analyzing the daily MIS with the help of SPH and CPH ratios. - Working as a motivator, to reduce attrition and increase productivity levels. - Taking escalations and reporting probable complaints or cancellations. - Target identification and allocation, with a close watch on the weekly and monthly trends. - Ensuring the achievement of laid down targets, keeping the quality guidelines in mind. Show less
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Team Leader Quality
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Jan 2003 - Jul 2005
Team Leader (Quality) - Ramped up from a team of 3 members to a team of 15 in 7 months. - Analyze the quality of the reps’ calls and making sure the compliance with the SLAs. - Taking care of the Audit Reports & Coaching the sales executives. - Preparing all the reports for the Management & the Clients. - Shift & Manpower allocation in accordance with the work - Handling the issues being raised in the process & helping the management with the solutions. - Client interaction for updates & suggestions towards excellent customer satisfaction. - Preparing the directors brief (Quality) - Handled quality processes related to both Inbound & Outbound Sales, Directory Enquires & Retention. - Training of new members in the team. Show less
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INOX Global Services Ltd.
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IT Services and IT Consulting
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1 - 100 Employee
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Sr. Telemarketing Executive
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Jan 2002 - Dec 2002
Telemarketing Agent for various processes, selling multiple products across the United States. Telemarketing Agent for various processes, selling multiple products across the United States.
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