Experience

TANNER Vietnam Ltd

• Germany
• IT Services and IT Consulting
• 1 - 100 Employee

• Team Leader, Translation Management Services

  • Sep 2017 - Present

  • Lead the Translation Management Services department, be responsible for achieving sales target through translation and content localisation projects, developing weekly and monthly reports, maintaining exceptional service quality, retaining existing clients and seeking new clients.• Supervise projects with utmost efficiency to ensure team’s productivity, leading the team to achieve and comply with the ISO 17100:2015 certificate of translation quality control, and following-up through after-sales service to ensure client satisfaction.• Participate in developing the company’s business plan, building and monitoring employee KPIs, seeking and recruiting new talents into the company’s network of freelance translators and suppliers.



Dai Truong Phat Education

• Sales Director, Education

  • Jul 2012 - Sep 2015

  • Led the business unit Library Division, developed and implemented the Total Library Solution for educational institutions to help enhance teaching and studying experience, including: enriched reading materials, multipurpose library equipment and furniture, partial or total library modernisation.• Identified and analysed market demands. Located and visited potential clients to establish relationships and foster collaboration opportunities. Approached government officials at provincial level to propose big-picture initiatives and set up groundwork, upon which acquired the instructions and permissions to work with decision makers at departmental and local school level on project proposal and implementation.• Conducted on-site research for consultation and optimisation of library resources, infrastructure and management system upon request. Participated in project bidding and procurement from customers in education sector.



TQPR Vietnam

• Account Manager, Marketing and Communications

  • Jun 2008 - Jul 2012

  • Maintained client accounts and collaborated with team members/external supports to meet client targets. Connected through networking and sought for potential clients.• Translated, localised and disseminated press releases. Translated Vietnamese news clippings into English for client reports. Created, implemented, and measured the success of a public relations programme.• Established and maintained good relationship with the media. Ensured appropriate and timely response to media requests. Organised and managed domestic and overseas media trips.



FAHASA Corp.

• Account Executive, Book Distribution

  • Sep 2002 - Apr 2008

  • Handled company’s accounts in dealing with foreign publishers.• Coordinated the supplies according to market demands, special or ad-hoc services for educational institutions.• Interpreted for General Director in meetings with foreign partners.