Product Manager

• May 2022 - Present

Product Owner

• Aug 2021 - Jun 2022

- Digital product owner of the new Air Canada Vacations website and the company's digital transformation project- Developed and maintained the product roadmap of the overall project- Created user stories with other functional and business analysts- Prioritized Jira stories for web dev team for development

Functional Analyst

• Mar 2020 - Aug 2021

• Analyze business and user needs, document requirements, and translate into proper system requirements specifications• Tasked with being the bridge between other business departments and the internal IT development team, continuously managed stakeholder expectations in developmental projects• Document requirements and specifications in accordance with program and enterprise-level standard operating procedures• Coordinate and participate in feasibility studies and implementations• Formulate and define system scope and objectives based on user needs• Provide scheduled reports to higher-level stakeholders and ensuring the development consistently meets business expectation Show less

System Analyst

• Aug 2018 - Mar 2020

• Joined with the focus to support Air Canada's digital transformation in its leisure division and ensure a smooth transition between the old and new systems• Became the subject expert in web and payment related systems of the company's digital field• Working with various stakeholders, created, prioritized, and QA signed off on Jira stories for the web development team to work on in order to improve business value and/or customer satisfaction• Using Jira, prioritized tickets based on the business impact and assigned them accordingly to the responsible teams to investigate as well as communicated progress to senior management• Created and maintained test scrips on both Jira and HP Quality Center for the testing team to execute• Became part of the communication bridges between internal business and external IT partners for defect triage, production requirements, and system updates Show less

Acceptance Analyst

• Jul 2016 - Aug 2018

• Lead test analyst for HSBC Canada’s brand-new browser and mobile platform as part of the bank's digital transformation • Actioned and created test scripts for both UAT (frontend) and end-to-end testing of product for QA team to follow • Produced weekly QA reports for internal stakeholders and external party use • Defined production requirements in conjunction with business analysts for development team to code • Oversaw and lead Canadian testing and QA sign off for the entire duration of the project • Acted as communication channel between Canadian product owner and global development team • Trained and experienced in accessibility testing in order to drive the testing effort to ensure finished product met International AA Accessibility Standards • Working alongside fellow business analysts, ensured the result of the final product met the expectations of senior stakeholders • Joined on day one of the project until post-release support thus gained firsthand knowledge and experience of entire project lifecycle management Show less

Operations Coordinator

• Apr 2016 - Aug 2016

• Hands on coordinating of current projects with external B2B connections • Scrum master, adviser for organizational management • Created a new process of internal client information management system that is still used today • Facilitated the company to go from a small startup to recognised by multiple national and provincial news networks • Hands on coordinating of current projects with external B2B connections • Scrum master, adviser for organizational management • Created a new process of internal client information management system that is still used today • Facilitated the company to go from a small startup to recognised by multiple national and provincial news networks

Vice President

• Dec 2012 - Apr 2016

• Responsible for communications, marketing of organization, administration and internal affairs. • In three years, contributed towards the 300% increase in attendance rate of our club events and becoming the second largest student society in McGill based on attendance • Responsible for communications, marketing of organization, administration and internal affairs. • In three years, contributed towards the 300% increase in attendance rate of our club events and becoming the second largest student society in McGill based on attendance

Coordinator of McGill Undergraduate Events

• Dec 2012 - Apr 2016

Organizer of events for students in McGill’s undergraduate and residential programs. Organizer of events for students in McGill’s undergraduate and residential programs.

Research Associate

• May 2015 - Sep 2015

Research regarding Huntington’s disease, paper published in Frontiers in Neuroscience Research regarding Huntington’s disease, paper published in Frontiers in Neuroscience