Experience

Laasie

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Director of Operations

  • Sep 2022 - Present

  New York, United States

• Senior Operations Manager

  • Dec 2020 - Aug 2022

  New York, United States

• Operations Manager

  • Apr 2018 - Dec 2020

  Greater New York City Area



Skipper

• United States
• Hospitality
• 1 - 100 Employee

• Accounts Receivable Manager

  • Aug 2017 - Apr 2018

  New York, New York • Led the accounts receivable team in collections and payment reconciliation • Managed relationships with over 4,500 hotel partners, including management companies & large brands • Improved collections by 19% via the automation of several key processes such as invoicing and open balance identification • Reduced average payment time by 16% through efficient communication and improving follow-up standards



Life Hotel

• Academic Research Consultant

  • May 2017 - Aug 2017

  Greater New York City Area • Developed targeted pricing and operational proposals by gaining insight into the target market and competition •Researched best practices and introduced Service Recovery Procedures, Standard Operating Procedures manual, and a system manual for the ALICE hotel operations platform • Analyzed guest satisfaction and operational common threats



Metro Café

• Intern

  • Mar 2017 - May 2017

  Greater New York City Area • Managed inventory, evaluated product pricing and selection of suppliers • Analyzed revenue and profit including benchmarking • Developed new revenue streams through product development and profit maximization strategies such as waste prevention, promotional sales, and strategic usage of available resources.



Waldorf Astoria Residences New York

• United States
• Real Estate
• 1 - 100 Employee

• Event Services Intern

  • Oct 2016 - Mar 2017

  Greater New York City Area • Liaised between hotel clients, conference services, sales and catering departments, as well as outside vendors to coordinate in-house conventions of over 800 attendees • Coordinated setup in over 60,000 sq.ft. of event space for meetings, banquets, and events



PCMA

• United States
• Hospitality
• 1 - 100 Employee

• President: New York Student Chapter at NYIT

  • Nov 2014 - Jan 2017

  Greater New York City Area • Coordinated board elections, delegated board duties and evaluated chapter’s performance • Developed strategic member growth plan including industry involvement opportunities • Assisted the President of Student Chapter with term’s program • Executed target research to identify key priorities for members • Planed student monthly events, fundraisers and field trips



The Manhattan Club

• Hospitality
• 1 - 100 Employee

• Operations Intern

  • Jul 2015 - Dec 2015

  Greater New York City Area • Maintained special events calendar for 2015/2016, with 4 events monthly for 20 attendees on average • Assisted guests with entertainment, travel bookings, directions, and check-in • Cataloged, classified and filled confidential documents of over 200 employees • Served as the office coordinator and assisted with room turnover • Participated in human resources recruitment training



The Flower

• Wedding & Event Coordinator

  • Feb 2015 - Jul 2015

  Palisades Park, NJ & New York, New York • Provided consulting to 20 couples, generated design ideas, and managed social media accounts. • Contracted 50 clients on $500 average for floral decorations. • Directed events including anniversaries, weddings, Sweet Sixteens and created floral arrangements.



New York Institute of Technology

• United States
• Higher Education
• 700 & Above Employee

• Event Executive Producer

  • Jul 2014 - May 2015

  Greater New York City Area • Developed event profile, timeline and program for The Year of Turkey 2014- Sustainability in the Hospitality Industry: A Global Perspective “Food, Operations, Work Culture and Community” and Student Leadership Luncheon • Diagnosed and secured 3 industry sponsors • Managed event staff of 15 people



Royal Stones

• Marketing Consultant

  • Jun 2013 - Aug 2013

  Poznan, Greater Poland District, Poland • Developed marketing strategy including new brand mark and name • Created product catalogue with descriptions • Designed and edited company's webpage to enhance efficiency for customer purchasing



Samui Spa

• Front Desk Agent

  • Jun 2012 - Aug 2012

  Poznan, Greater Poland District, Poland • Provided personalized customer service for a boutique full-service salon • Organized sales files in order to maintain an orderly office data tracking system