Dirk Mattys
Customer Success Manager Cloud at Arxus- Claim this Profile
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Dutch Native or bilingual proficiency
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English Full professional proficiency
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French Full professional proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Edwin Gielis
I had the pleasure to work with Dirk in his role as Customer Success Manager with Oracle. Dirk engages early in each Sales cycle to make Customer Success tangible. He excels in On-boarding new customers and drives the Adoption of the Cloud services. Dirk constructively collaborates with Sales and Presales, Consulting, Product Management and support in the context of managing an account. Dirk inspires trust and is able to build long term customer relationships, which is key for ensuring the renewal and for building future expansions.
Leena Kyrölä
I had a pleasure to work with Dirk at Oracle Customer Success Managers / HCM team. When I left Oracle to Microsoft I handed over my longest customer relationship and biggest account to Dirk. I was happy it was Dirk who took the account over from me because I knew he would manage it well. Dirk is a real professional; pleasure to work with and has a rare skills set: ability to listen. He is interested about learning more and has a open, growth mindset. As a highly intelligent person he has a natural self trust what ever he decides to do. I would warmly recommend him to any similar position.
Edwin Gielis
I had the pleasure to work with Dirk in his role as Customer Success Manager with Oracle. Dirk engages early in each Sales cycle to make Customer Success tangible. He excels in On-boarding new customers and drives the Adoption of the Cloud services. Dirk constructively collaborates with Sales and Presales, Consulting, Product Management and support in the context of managing an account. Dirk inspires trust and is able to build long term customer relationships, which is key for ensuring the renewal and for building future expansions.
Leena Kyrölä
I had a pleasure to work with Dirk at Oracle Customer Success Managers / HCM team. When I left Oracle to Microsoft I handed over my longest customer relationship and biggest account to Dirk. I was happy it was Dirk who took the account over from me because I knew he would manage it well. Dirk is a real professional; pleasure to work with and has a rare skills set: ability to listen. He is interested about learning more and has a open, growth mindset. As a highly intelligent person he has a natural self trust what ever he decides to do. I would warmly recommend him to any similar position.
Edwin Gielis
I had the pleasure to work with Dirk in his role as Customer Success Manager with Oracle. Dirk engages early in each Sales cycle to make Customer Success tangible. He excels in On-boarding new customers and drives the Adoption of the Cloud services. Dirk constructively collaborates with Sales and Presales, Consulting, Product Management and support in the context of managing an account. Dirk inspires trust and is able to build long term customer relationships, which is key for ensuring the renewal and for building future expansions.
Leena Kyrölä
I had a pleasure to work with Dirk at Oracle Customer Success Managers / HCM team. When I left Oracle to Microsoft I handed over my longest customer relationship and biggest account to Dirk. I was happy it was Dirk who took the account over from me because I knew he would manage it well. Dirk is a real professional; pleasure to work with and has a rare skills set: ability to listen. He is interested about learning more and has a open, growth mindset. As a highly intelligent person he has a natural self trust what ever he decides to do. I would warmly recommend him to any similar position.
Edwin Gielis
I had the pleasure to work with Dirk in his role as Customer Success Manager with Oracle. Dirk engages early in each Sales cycle to make Customer Success tangible. He excels in On-boarding new customers and drives the Adoption of the Cloud services. Dirk constructively collaborates with Sales and Presales, Consulting, Product Management and support in the context of managing an account. Dirk inspires trust and is able to build long term customer relationships, which is key for ensuring the renewal and for building future expansions.
Leena Kyrölä
I had a pleasure to work with Dirk at Oracle Customer Success Managers / HCM team. When I left Oracle to Microsoft I handed over my longest customer relationship and biggest account to Dirk. I was happy it was Dirk who took the account over from me because I knew he would manage it well. Dirk is a real professional; pleasure to work with and has a rare skills set: ability to listen. He is interested about learning more and has a open, growth mindset. As a highly intelligent person he has a natural self trust what ever he decides to do. I would warmly recommend him to any similar position.
Credentials
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Prosci® Certified Change Practitioner - Delivered by The People Side of Change
ProsciApr, 2022- Nov, 2024 -
Microsoft Certified: Azure Fundamentals
MicrosoftFeb, 2020- Nov, 2024 -
ITIL Practitioner
ITIL Certified -
Lean Six Sigma Green Belt Certification
Process Management International (PMI) -
PRINCE2® Foundation Certification Training
PRINCE2.com -
Scrum Master Certified (SMC)
Scrum.org
Experience
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Arxus
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Belgium
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IT Services and IT Consulting
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1 - 100 Employee
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Customer Success Manager Cloud
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Jan 2020 - Present
There is a cloud for everyone @Arxus I am supporting customers in their journey through the cloud There is a cloud for everyone @Arxus I am supporting customers in their journey through the cloud
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Oracle
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Cloud Customer Success Manager Human Capital Management
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Nov 2017 - Jan 2020
As a Customer Success manager I enable customers to achieve the highest business value from their investment in innovative solutions such as Cloud Infrastructure, Artificial Intelligence or IoT.A Customer Success manager fosters enduring relationships, where expertise, experience and enthusiasm are shared. My goal is to enable, simplify and empower people to achieve the best they can from technology. Delivering the ability for their solution to remain optimized, agile and at the cutting edge of innovative technology through Value Adoption Assessments, Customer Success Plans, ... Show less
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Project Manager Global Systems Support Business Operations
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2010 - Oct 2017
Managing global operational projects within Systems Division of Oracle's Support Services Acting as Global SME for Systems WorkForce Management (workload balancing) and Customer Escalations
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Sun Microsystems
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Customer Acces Services Manager
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2006 - 2010
People and Partner manager for 3 frontline service teams in Brussels (BE), Kista (SE) and Brno (CZ) Member of an EMEA management team driving business improvements across timezone People and Partner manager for 3 frontline service teams in Brussels (BE), Kista (SE) and Brno (CZ) Member of an EMEA management team driving business improvements across timezone
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Service Desk Co-ordinator
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2003 - 2006
Prince2 Project: Develop from scratch a Benelux Service Desk inspired by ITIL definitionDrive call intake, spare parts and orders&movement admins in role of team lead
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Orders and Movement co-ordinator
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2001 - 2003
Transition from local Order Admin into a regional lead connected with a European Central Order Desk
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DHL
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Germany
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Transportation, Logistics, Supply Chain and Storage
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700 & Above Employee
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Guide
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1997 - 1998
Member of Communications Department Leading guided tours for customers and delegates around DHLs Brussels Hub, editor of DHLs hub personel magazine, web development Member of Communications Department Leading guided tours for customers and delegates around DHLs Brussels Hub, editor of DHLs hub personel magazine, web development
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Education
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1989 - 1994
KU Leuven
Master of Arts (MA), Modern History -
1995 -
Katholieke Universiteit Brussel
Postgraduate Culture & Communications
Community
