Experience

Jiva

• Singapore
• Technology, Information and Internet
• 300 - 400 Employee

• Customer Support Analyst

  • Oct 2021 - Present

  Job Descriptions:• Conducting surveys and creating customer feedback reports related to existing and upcoming company services.• Successfully supporting the team productivity by creating basic guidance, product knowledge and refreshment training.• Maintaining communication with all department leads to keep updated the existing and upcoming services flow.

• Call Center Agent

  • Mar 2021 - Sep 2021

  Job Descriptions:• Guided customers for better understanding of company services, provided accurate and satisfactory answers to their queries.• Handled the escalation process across departments and kept updated the current progress of issues to the customers.• Compiled any issue/query in daily log, summarized the queries trends and tickets status for improving service level toward user demand/issue.



Universitas Sebelas Maret

• Indonesia
• Higher Education
• 700 & Above Employee

• Research Assistant

  • Feb 2015 - Feb 2021

  Job descriptions: • Arranged timeline to maintain team productivity aligning with the research targets. • Maintained communication with colleagues to provide update information in research progress. • Managed report arrangement, budget plan and material requirement. Job descriptions: • Arranged timeline to maintain team productivity aligning with the research targets. • Maintained communication with colleagues to provide update information in research progress. • Managed report arrangement, budget plan and material requirement.



Kementerian Pertanian Republik Indonesia

• Farming
• 400 - 500 Employee

• Field Staff

  • Oct 2017 - Dec 2017

  Job descriptions: • Cooperated with local stakeholders to implement the appropriate field production standard. • Conducted daily inspection to identify any problem, create evaluation report and deliver the progress to the project head. • Supervised team delivering the program through material management, timeline and report arrangement. Job descriptions: • Cooperated with local stakeholders to implement the appropriate field production standard. • Conducted daily inspection to identify any problem, create evaluation report and deliver the progress to the project head. • Supervised team delivering the program through material management, timeline and report arrangement.



PT. Bumi Sari Lestari

• Temanggung, Jawa Tengah, Indonesia

• Agronomist Assistant

  • Sep 2015 - Oct 2015

  Job descriptions: • Conducted inspection and gave recommendation to the farmers in implementing of field production standard. • Arranged daily report to monitor field production under an environmental friendly system. • Ensured the product quality passing the export standard. Job descriptions: • Conducted inspection and gave recommendation to the farmers in implementing of field production standard. • Arranged daily report to monitor field production under an environmental friendly system. • Ensured the product quality passing the export standard.



Lembah Hijau Multifarm

• Sukoharjo, Jawa Tengah, Indonesia

• Field Assistant

  • May 2014 - Jul 2014

  Job descriptions: • Conducted sustainable farm production to provide safe, healthy and high quality agricultural-derived products. • Handled a group of people for gardening activities. Job descriptions: • Conducted sustainable farm production to provide safe, healthy and high quality agricultural-derived products. • Handled a group of people for gardening activities.