Experience

Unqork

• United States
• Software Development
• 200 - 300 Employee

• Senior Technical Program Manager

  • Nov 2021 - Present

  Created structure for efficient communication between low code and traditional development teams while managing timelines, dependencies, and risks. Instantiated 3 new engineering teams and developed ways of working while defining and maintaining company wide Agile best practices. Developed lean new Jira project template and removed unnecessary overhead based on team feedback and agreed upon definitions of done. Oversaw operations of up to 10 engineering teams. Created structure for efficient communication between low code and traditional development teams while managing timelines, dependencies, and risks. Instantiated 3 new engineering teams and developed ways of working while defining and maintaining company wide Agile best practices. Developed lean new Jira project template and removed unnecessary overhead based on team feedback and agreed upon definitions of done. Oversaw operations of up to 10 engineering teams.



Callen-Lorde Community Health Center

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Health Information Technology Project Manager

  • Jul 2018 - Nov 2021

  Oversaw and ran technology change management team of 12 cross departmental senior staff dedicated to improvement of clinic practices by selecting, implementing, and optimizing technology solutions Optimized EHR system for LGBTQ patient community by working with Clinicians, Case Managers, Patient Administrative Services, Medical Records, and Billing to customize EHR and related integrations Led search for new EHR and identified Epic as best solution for organization by interviewing potential vendors and other clinics while eliciting and documenting workflows across departments Standardized project management processes by creating customized Smartsheet templates and training project managers across the organization Supported move to remote work by identifying and implementing computer based softphones for call center; configuring and distributing laptops and phones for all employees; and implementing telehealth solution for providers Show less



Columbia University Irving Medical Center

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Information Technology and Data Management Specialist

  • May 2017 - Jun 2018

  Collected and cleansed health and behavioral data by identifying hardware and applications that best met needs as documented behavioral health research plans Examined, standardized, and improved health research center processes for data collection, software development, document management, task management, and project management Instituted safe development practices by creating a development environment separate from extant production environment Presented actionable recommendations for senior education staff by collecting, cleansing, visualizing, and analyzing qualitative and quantitative medical course evaluation data Launched new project management system for department by evaluating potential vendors and managing installation and training process Show less



Relationship Science

• United States
• Information Services
• 100 - 200 Employee

• Senior Project Manager

  • Jan 2013 - May 2017

  Standardized processes for prioritizing, developing, testing, and releasing new client facing toolsLaunched 12 custom search tools by identifying client needs, creating UX designs, and overseeing development process in an Agile environmentOversaw first integration of RelSci system with proprietary CRM data from disparate legacy systems residing behind firewall for financial client

• Lead Business Analyst

  • Dec 2010 - Dec 2012

  Built out, trained, and managed team of 6 junior analystsEvaluated potential data sources and vendor relationships based on data quality, cost, and viabilitySupported launch of 400 person India data center by defining team structure, processes, and business rules surrounding data collection



Citi

• United States
• Financial Services
• 700 & Above Employee

• Project Manager

  • Sep 2009 - May 2010

  Supervised software behind data driven print document mass-distribution system by initiating and managing associated projects to improve quality, increase efficiency, reduce overhead costs, and increase customer satisfaction Managed project deliverables by facilitation communication between global staff across internal departments and vendors Supervised software behind data driven print document mass-distribution system by initiating and managing associated projects to improve quality, increase efficiency, reduce overhead costs, and increase customer satisfaction Managed project deliverables by facilitation communication between global staff across internal departments and vendors



Citi

• United States
• Financial Services
• 700 & Above Employee

• Business Analyst

  • Aug 2006 - Feb 2008

  Created and maintained enterprise-wide web-based system to choose, customize, print, and ship 8 types of print marketing materials Mediated among creative, compliance, business, and end users to develop solution to support all workflows and meet all requirements Created and maintained enterprise-wide web-based system to choose, customize, print, and ship 8 types of print marketing materials Mediated among creative, compliance, business, and end users to develop solution to support all workflows and meet all requirements



Sonic Boom, Inc.

• United States
• Wireless Services
• 1 - 100 Employee

• Quality Analyst

  • Jan 2006 - Aug 2006

  Created and enacted test plans to ensure program stability in all possible mobile phone situations across 50+ model/carrier combinations Created and enacted test plans to ensure program stability in all possible mobile phone situations across 50+ model/carrier combinations



Lankler Siffert & Wohl LLP

• New York, New York, United States

• Litigation Support Specialist

  • Mar 2004 - Aug 2005

  Standardized and maintained multi-user database of 300K+ documents for rapid content-based retrieval Standardized and maintained multi-user database of 300K+ documents for rapid content-based retrieval



DeskNet Inc.

• United States
• Software Development
• 1 - 100 Employee

• Technical Consultant / Developer

  • Aug 2000 - Nov 2003

  Elicited client requirements and created software solutions meeting specifications of financial and media clients Integrated database and print on demand systems for enterprise wide content management solutions Elicited client requirements and created software solutions meeting specifications of financial and media clients Integrated database and print on demand systems for enterprise wide content management solutions