Student Representative

• Sep 2023 - Present

Payment (E-Wallet) Experience Lead

• Sep 2022 - Sep 2023

• Boosted debit and credit card payment acceptance rate in Gojek app across multiple partners by monitoring, identifying root causes, and proposing improvements. • Elevated direct debit linking rate by conducting market research with cross-functional teams and implementing UX/UI improvements through A/B testing. • Managed a comprehensive user survey project that tackled credit and debit card linking issues and incorporated customer feedback within the Gojek app. This included identifying the target audience, designing the survey, managing its execution, analyzing the results, and deriving actionable insights. Show less

Loan Product and Project Manager

• Apr 2022 - Sep 2022

• Spearheaded the development and successful launch of multiple financial products. The development included product framework creation, funding management, API flow oversight, and risk mitigation.• Achieved a notable improvement in ShopeePayLater (Indonesia's largest Pay Later product) disbursement acceptance rates by addressing user bottlenecks in the loan application process within SeaBank.• Managed bank-wide digital product and feature development prioritization, considering urgency, impact, engineering capabilities, and product life cycle. Show less

Project Manager - COO Office

• Sep 2020 - May 2022

• Executed the establishment of the SEA Group Digital Banking project in Indonesia.• Developed end-to-end digital migration initiatives from banking portfolio analysis, and product module building, to product design for digital products.• Directed cross-functional collaboration across operations, asset recovery, business, and finance divisions to create a comprehensive bank-wide budget and accurate loan disbursement forecasts for new loan products during SeaBank's initial establishment.

Enterprise Banking Relationship Manager

• Jun 2018 - Aug 2020

• Managed and optimized the growth of corporate clients which has a minimum sales turnover of USD 35,000 in various industries.• Established the initial structure for the OCBC Bank regional desk department.

Management Associate

• Nov 2016 - Jun 2018

• Led new project that targeted entrepreneur segmentation, which involves multiple streams of work, ranging from business case, requirements development, core system, migration, end-to-end operational review, and marketing communication. • Utilized the bank's analytics tools, encompassing financial data for corporate and SME clients, to identify supply chain patterns. Leveraged insights to propose innovative product solutions aimed at maximizing revenue.