Chief Operating Officer | EOS Integrator

• Oct 2021 - Present

Director of People Development

• Dec 2020 - Oct 2021

Director of Human Resources

• Nov 2018 - Dec 2020

- Serve on the Senior Leadership Team as an advisor to the President- Responsible for all Human Resources & Payroll, including recruiting, training, benefits, compensation analysis, leadership development, evaluations, coaching, HRIS (UltiPro/Paylocity) and compliance- Developed salary compensation framework with job banding system - Revamped job descriptions & performance evaluation tools linked to NNU strategic plan & strategy- Designed & delivered Supervisor training- Process improvement projects including revamping Personnel Forms, Student Employment forms, Student Activity process, Relocation policy, the Staff Policy Manual, Staff Hiring Process, assist with the revamp of the Faculty Hiring process, and many more!- Partner with CPD (Center for Prof Dev) to deliver LEAP Training (Lead Effectively, Achieve Results) to campus leaders, DiSC Profile facilitation - Title IX Deputy Coordinator- ADA Compliance Committee Leader- Serve on the Staff Resource Council, Women's Leadership Planning Committee, COVID-19 Task Force, Culture Action Team, and the Senior Leadership Team (SLT)

HR Consultant

• Nov 2018 - Jul 2019

HR consultant to assist with recruiting and interviewing after transition to NNU role

Director of Operations

• Nov 2016 - Jan 2019

- Executive leader, trusted business partner with executive team, report direct to CEO- Responsible for people and process management, lead Human Resources, Compliance, Customer Service, Distribution Center, Quality Control, Creative & Field Development/Sales TeamsKEY RESULTS: Significantly improved shipping accuracy and ship times, added 30% more warehouse space with shelving/space optimization, reduced customer service escalations through training and SOP's- Teach & coach the leadership team, design weekly training with focus on communication, servant leadership, customer service, lean process core values and metrics - Recruit and on-board all corporate positions, create job descriptions, compensation analysis, hire, discipline, coach, goal setting & evaluations, elevate and encourage with a high standard of excellence - Collaborate with team to develop corporate strategy for Field Development & Marketing including initiatives, programs, training, development, specials and incentives- Key player in ideation, planning and executing Corporate Events for 200-1000 consultants, manage event operations including staff scheduling, store experience (100's of promo items), registration, giveaways, assist with event production as needed, frequent event speaker- Write copy for publications, award submissions, social media and marketing - Design quality control process for incoming inspection, electronic test stations and QC training program- Develop training strategy for Customer Service team, coach, train and develop a strong team focused on customer service excellence- Create department KPI's to measure and track trends- Manage Compliance and escalations with FTC & Direct Selling Association Code of Ethics

Chief Operations Officer & Human Resources

• Aug 2014 - Nov 2016

Key HR & Leadership Accomplishments - Lead human resources activities including culture development (core values, mission), recruiting, interviewing and hiring process, employee relations, coaching, training and employee development- Manage compensation, company wide annual performance reviews (revamped entire system to build alignment with team and organizational goals) - Created a company safety program, developed culture of safety awareness- Trained, lead and promoted multiple emerging leaders to new positions within the companyProduction Process Improvement- Reduced sales backlog by 85%, increased order fill rate from 65% to 94% average with sales growth exceeding 20% annually, Reduced net shipping costs by over 40%- Lead time improvement from 7+ weeks to >3 weeks on all manufactured goods through Value Stream Mapping analysis, optimized batch runs and outside process turn time agreements- Compile & analyze key performance indicators, sales trends, accounting & financial dashboard with key ratios, responsible for P&L - Supervise R&D team, machine shop, production assembly, purchasing, packaging and shipping- Implement lean systems including kanban, 5S, waste elimination, and DMAIC problem solving- Negotiate material pricing and licensing contracts, manage key vendor relationships- Product management including annual fitments, testing, part revisions, new assemblies, obsolete/superseded components, BOM's and part number systems, managed more than 600 sku’s and 10,000+ component parts- Manage multiple new product launches each year to meet customer requests and market demand, oversee product schedules, engineering, revisions and sign off, testing requirements, prototype manufacturing, development of manufacturing processes and supply chain

Program Manager II

• Feb 2013 - May 2014

-Project Manager for New Product Introduction (NPI), leader of a diverse, cross functional team-Strategic account management for more than $20 million annual revenue-Tactical interface between the customer, executive/corporate management and site teams-Excellent customer service, high customer ratings in Program Management, organization and communication-Operational Excellence, value stream mapping, redefined procedures to improve efficiency-Responsible for Profit and Loss, forecasting and proposals-Frequent use of statistical measurement systems and data analysis

Operations Manager

• Aug 2006 - Feb 2013

BUSINESS OFFICE MANAGER / HUMAN RESOURCES MANAGER 2006-2009 -Effectively managed change through acquisition and phases of significant growth -HR emphasis on recruiting, hiring, interviews -Payroll & quarterly tax payments-Established policies and procedures, quality metrics, annual employee review process -Designed and developed training programs for technicians, managers and emerging leaders -Financial accounting, annual budgets, internal audits, accounts payable, accounts receivable, payroll, accounting reports and taxes, cash flow analysis, forecastsOPERATIONS MANAGER 2009-2013 -Member of the executive management team, strategic organizational leadership -Manage labor contribution margins, on time delivery metrics, financial metrics, capital projects/ROI -Supervise factory, purchasers, technicians, support staff -Create and monitor department budgets, job costing, proposals/quotes -Supplier selection and negotiation of contracts -Developed "Intro to Lean" training focused on 5S, kanban, and waste elimination-Frequent communication to global management team, international and domestic travel