Experience

Copper Mountain Community College

• United States
• Higher Education
• 100 - 200 Employee

• Executive Assistant to Student Services

  • Apr 2022 - Present

  Maintain daily calendar and schedule for three executives in Student Services (Vice President of Student Services, Dean of Student Services: Financial Aid and Enrollment Services, Dean of Student Services, Counseling and Support Programs) in Microsoft Office Outlook. Serve as point of contact for all inquiries to Vice President and Deans. Perform gate-keeping function as needed. Assist the Vice President with sensitive personnel and stakeholders' issues; including all departmental employee's evaluations, leaves and timeclock reporting. Coordinate all submissions to BoardDocs for reports to the Board of Trustees, including inputting and checking for errors by proofreading. Maintain a running list of Administrative Policies (APs) documents and Board Policy (BPs) documents for implementation within the department. Ensuring legal compliance with state and federal regulations. This requires a working knowledge of all processes and workflows within the department. Process all student disciplinary correspondences accurately and in accordance with the college's policies and procedures. Process all student petitions for transcript changes utilizing the Ellucian Colleague student information system. Problem solve and manage sensitive information with appropriate awareness of FERPA standards; maintain confidentiality and sensitivity to the privacy needs of students. Manage all changes to departments website (a WordPress site). Coordinate communication and activities with other District departments and personnel, educational institutions, governmental and private agencies and the public. Perform a variety of office management duties in support of assigned functions; receive, sort and route mail; order and maintain supplies and materials; research and compile information as required. Show less



Montana State University-Bozeman

• United States
• Higher Education
• 700 & Above Employee

• Academic Advisor

  • 2018 - Jun 2021

  Assisted Campus Registrar with meeting scheduling in Microsoft Outlook, event planning (including Commencement Ceremony), communications via email, coordination of various constituency groups, notetaking, and follow up.Enrollment Services & Registrar’s Office experience with Ellucian Banner functionality and a working knowledge of Axiom and the Argos reporting instance.Oversaw the development and management of processes for the offices of the Registrar and Admissions, including application and form workflows.Experienced with internal and external customer relations; specifically, within enrollment operations. Problem solved and managed sensitive information with appropriate awareness of FERPA standards; maintaining confidentiality and sensitivity to the privacy needs of students.Collaborated with other on campus departments including the Office of Planning & Analysis, the Admissions Department, the Dean of Students, and the Business Office, as well as Financial Aid and Business Services. Show less

• Academic Services Coordinator

  • Dec 2018 - Nov 2019



Kenyon Noble Lumber Company

• United States
• Building Construction
• 1 - 100 Employee

• Customer Service

  • Aug 2018 - Dec 2018



Behr Paint Company

• United States
• Manufacturing
• 700 & Above Employee

• Customer Service Representative

  • Feb 2018 - Aug 2018

  I provide stellar customer service to customers calling the Behr Technical Services call center. I quickly memorized a huge inventory of products and can trouble shoot various customer issues with speed and accuracy. I assist the team in maintaining KPIs with an excellent service record. I provide stellar customer service to customers calling the Behr Technical Services call center. I quickly memorized a huge inventory of products and can trouble shoot various customer issues with speed and accuracy. I assist the team in maintaining KPIs with an excellent service record.



Best Buy

• Retail
• 700 & Above Employee

• Delivery and Distribution Center Supervisor

  • Dec 2013 - Apr 2017

  Best BuyDistribution Supervisor-Supervised daily warehouse operations at Best Buy’s largest distribution center on the West Coast-22 direct reports; 2 leads, 5 warehouse admins, 17 general labors (changes during peak season)-Coordinated the deliveries of appliances and televisions to Best Buy stores and customers via distribution and home delivery vendor partners-Utilized back of house management software with Excel project and monitor inventory shrink and delivery production-Producing and distributing various scheduled reports describing the inventory health of the building-Set weekly, monthly and quarterly goals for staff-Conduct performance reviews, hire, train, terminate employee’s-Train and implement safety procedures according to OSHA regulations-Plan and create proper staffing levels according to daily inbound/outbound strategy Show less

• Regional Customer Service Supervisor

  • Sep 2014 - Jun 2015

  In this role, I was responsible for appliance and TV home delivery customer service for the West Coast. I directly supervised a customer care call center team that provided top rate customer service for Washington, Oregon, California, Nevada, Arizona and Hawaii. I was responsible for creating a passion for great service with in my team, as well as, maintaining a less than 5% abandon rate on a daily basis. I eased the coordination of teams in various offsite locations and developed working relationships. I was integral in training the regional model to our existing team members and the new team members that I hired. I am familiar with hiring a strong, motivated and positive staff and developing team members in to stellar customer service representatives. Show less



Argosy University

• Higher Education
• 700 & Above Employee

• Academic Advisor

  • Nov 2008 - Apr 2013

  Argosy University Academic Advisor November 2008-March 2013 Maintained strong student persistence and strove toward the ultimate goal of graduation for 1500 students; utilizing student service skills and interdepartmental coordination Trained newly hired Academic Advisors to full competency in university regulations, procedures and standards Administrative responsibilities including: -Processing confidential and sensitive information -Assisting new students with course registration using Customer Service skills -Creating and dispersing literature for students using editorial software and the Microsoft Suite Show less



Branding Iron University of Wyoming Student News Paper

• News Editor

  • Jun 2006 - May 2008

  Supervised and managed a crew of ten writers, edited for copy and content utilizing Microsoft Office Suite and Quark, maintained creative control over the Branding Iron News’ Section. Supervised and managed a crew of ten writers, edited for copy and content utilizing Microsoft Office Suite and Quark, maintained creative control over the Branding Iron News’ Section.