Experience

Zentech Manufacturing

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Electro Mechanical Technician

  • Oct 2018 - Present



Exelis

• Fredericksburg, VA

• Engineering & Logistics Support

  • Aug 2011 - Mar 2013

  • Provided technical, administrative, logistics and customer service support for the Air Force space Surveillance System • Completed data entry, tracked depot parts and maintained the inventory tracking system • Reviewed processing schedules and production orders concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations and time constraints • Interpreted schematic blueprints, wiring diagrams, performance specifications and service manuals Show less



Capital One Financial

• Glen Allen, VA

• Customer Service Associate

  • Feb 2011 - Apr 2011

  * Addressed and resolved customer product complaints empathetically and professionally • Accurately documented, researched and resolved customer service issues • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit * Addressed and resolved customer product complaints empathetically and professionally • Accurately documented, researched and resolved customer service issues • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit



West Asset Management

• Fredericksburg, VA

• Telephone Contact Agent

  • Sep 2009 - Dec 2009

  * Gathered and verified all required customer information for tracking purposes • Accurately documented, researched and resolved customer service issues • Collected tax payers' payments electronically for a VA State Amnesty Program * Gathered and verified all required customer information for tracking purposes • Accurately documented, researched and resolved customer service issues • Collected tax payers' payments electronically for a VA State Amnesty Program



L3 Technologies

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Administrative Assistant

  • Oct 2004 - Jul 2008

  * Entered numerical data into databases in a timely and accurate manner • Organized forms, made photocopies, filed records and prepared correspondence and reports • Received stored and shipped goods and materials • Verified computations against physical count of stock • Attached identifying tags to containers * Entered numerical data into databases in a timely and accurate manner • Organized forms, made photocopies, filed records and prepared correspondence and reports • Received stored and shipped goods and materials • Verified computations against physical count of stock • Attached identifying tags to containers



Collegiate Funding Services

• Financial Services
• 1 - 100 Employee

• Senior Loan Processor

  • Mar 2000 - Apr 2004

  * Assessed clients' financial situations to develop financial planning solutions for their federally insured student loan needs • Maintained professional customer interactions • Organized forms, made photocopies, filed records and prepared correspondence and reports • Added new material to file records and created new records • Accessed computerized financial information to answer questions related to specific accounts • Reviewed files, records and other documents to obtain information for funding. * Recommended loan approvals and denials based on customer loan application reviews Show less