Experience

TCGplayer

• United States
• Technology, Information and Internet
• 200 - 300 Employee

• Director of Product Management

  • Jan 2022 - Present

• Senior Product Manager

  • Sep 2020 - Jan 2022

• Product Manager

  • Nov 2017 - Sep 2020



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Project Manager / Product Owner - Application Development

  • Nov 2014 - Nov 2017

  Manage Development projects for 30+ developers, both local and offshore, from requirements gathering through product release. - Manage and scoped projects that lasted from weeks to over a year. - Prioritized the backlog of projects and features based on end user needs - Lead requirements gathering meetings with stakeholders Application Release Management - Own and maintain the departments GIT environment - Manage the release content for major, minor, and hot-fix… Show more Manage Development projects for 30+ developers, both local and offshore, from requirements gathering through product release. - Manage and scoped projects that lasted from weeks to over a year. - Prioritized the backlog of projects and features based on end user needs - Lead requirements gathering meetings with stakeholders Application Release Management - Own and maintain the departments GIT environment - Manage the release content for major, minor, and hot-fix releases - Plan and manage the weekly application outage window by working with multiple groups within the organization and communicating the upcoming changes to clients. Developed Agile workflows in JIRA which would allow our team to release smaller updates more frequently. Created a process that allows for detailed man-hour reporting on development items. - Developed reports which detail the projects and initiatives our developers are spending their time on allowing us to better focus their efforts on items that benefit the client most.

• Project Coordinator - Complex Analytics

  • Jun 2013 - Nov 2014

  Managed Development projects for 20+ developers from requirements gathering through product release. - Managed and scoped projects that lasted from a week to multiple Months - Prioritized the backlog of projects based on End-User needs Located repetitive manual inefficiencies in the Operations and Client Services pipelines and designed technology based solutions to automate the work required. - Designed and managed the development of a System that decreased the number of… Show more Managed Development projects for 20+ developers from requirements gathering through product release. - Managed and scoped projects that lasted from a week to multiple Months - Prioritized the backlog of projects based on End-User needs Located repetitive manual inefficiencies in the Operations and Client Services pipelines and designed technology based solutions to automate the work required. - Designed and managed the development of a System that decreased the number of manual metadata and full text searches required for Deep Dive case analysis by over 90 percent. - Designed and Developed automated reports about billable man hours for the Billing and Finance teams Designed and developed a system for reporting Operation KPIs - Designed a Data Warehouse and developed ETL scripts to gather the required information - Created Business Intelligence Dashboards that allowed: 1) Senior Management to get the high level information about Service Level Agreement compliance 2) Mid Level Management to delve into the data and discover the root causes of issues 3) Analysts to track their progress and effectiveness Designed and developed a proof of concept which led to a 30 percent increase in our applications full-text search performance.

• Programmer/Analyst - Complex Analytics

  • Jan 2011 - Jun 2013

  The Complex Analytics team is responsible for a variety of tasks including completion of work requests submitted by clients, internal pipeline automation, development initiatives, research, new services and remediation projects. Complex Analytics also acts as a technical consultant to the operation’s processing teams, project managers, and client services. The position involves analyzing the current situation or request, determining and executing accurate solutions along with working… Show more The Complex Analytics team is responsible for a variety of tasks including completion of work requests submitted by clients, internal pipeline automation, development initiatives, research, new services and remediation projects. Complex Analytics also acts as a technical consultant to the operation’s processing teams, project managers, and client services. The position involves analyzing the current situation or request, determining and executing accurate solutions along with working with client and project managers to understand requirements and scope requests in a prompt and timely manner. Solutions involve in-depth programming and/or database management in a variety of platforms and database systems such as Perl, PHP, SQLPlus, Oracle, PL/SQL, and mySQL.