Experience

Children's Hope Alliance

• United States
• Mental Health Care
• 1 - 100 Employee

• Foster Care Supervisor

  • Apr 2022 - Present

• Foster Care Supervisor

  • Apr 2022 - Present



Child Advocacy Center of Fayetteville

• Forensic Interviewer/ Case Manger/ Victim Advocate

  • Sep 2021 - Apr 2022

  • Execute forensic interviews with suspected child victims of abuse• Identify current and future needs of identified families, as well as provide community resources to said families • Execute forensic interviews with suspected child victims of abuse• Identify current and future needs of identified families, as well as provide community resources to said families



Samaritan Medical Center

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Relations Manager

  • Feb 2020 - Jul 2021

  • Investigate complaints and grievances by means of interviews with patients, families, and medical staff, medical record review, policy and procedure review, as well as consultation with Risk Management, administration, and other involved departments.• Created database to analyze former complaints and grievances in order to identify trends and enhance the patient experience • Investigate complaints and grievances by means of interviews with patients, families, and medical staff, medical record review, policy and procedure review, as well as consultation with Risk Management, administration, and other involved departments.• Created database to analyze former complaints and grievances in order to identify trends and enhance the patient experience



Children's Home of Jefferson County

• United States
• Individual and Family Services
• 1 - 100 Employee

• Program Manager of Foster Care

  • Feb 2016 - Feb 2020

  • Provided oversight of the Foster Care Program, inclusive of the recruitment, training and certification of Foster Parents• Responsible for data analysis and identifying trends• Delivered training aimed at staff development, change management and process improvement.• Coached team on productivity strategies, policy updates and performance improvement to accomplish challenging goals

• Foster Care Casework Coordinator

  • Oct 2014 - Feb 2016

  • Facilitated weekly supervision and coaching with ten caseworkers • Completed weekly audits to assess the quality and timeliness of staff documentation in accordance with OCFS regulations• Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.• Provided guidance and oversight to staff as they Interviewed individuals and families to assess needs and resources accessibility.

• Interim B2H Coordinator

  • Jul 2014 - Oct 2014

• DSS Caseworker

  • Aug 2013 - Jul 2014

  • Performed case management functions, including permanency planning, family resource support, risk and safety assessments, discharge planning and documentation of progress toward treatment and service plans• Participated in court proceedings by making recommendations for permanency planning and providing expert testimony.• Supervised overall client services and acted as liaison between clients, caregivers and service providers.



Victims Assistance Center

• United States
• Legal Services
• 1 - 100 Employee

• Counselor

  • Aug 2012 - Aug 2013

  • Facilitated counseling sessions with survivors of domestic violence, child abuse and other abuse-related crimes.• Assisted survivors of domestic violence with obtaining orders of protection and custody petitions through the Family Court System • Facilitated counseling sessions with survivors of domestic violence, child abuse and other abuse-related crimes.• Assisted survivors of domestic violence with obtaining orders of protection and custody petitions through the Family Court System



University of Wales Trinity Saint David

• United Kingdom
• Higher Education
• 700 & Above Employee

• Management Information Officer, School of Art and Design

  • Nov 2010 - Jul 2012

  I am presently employed as a Management Information Officer at Swansea Metropolitan University. In this position, I am responsible for the systematic maintenance of the Management Information System (MIS), including the monitoring of academic programmes, student records and student results. I oversee the inputting of student results by faculty staff and am responsible for generating and managing academic student spreadsheets for the facilitation of student exam boards. I am also the conferment officer for these exam boards, ensuring that Academic Quality regulations are adhered to by the faculty and students are treated impartially by the faculty. I also conduct regular audits on the Personnel system at the university, monitoring staff leave and reporting any anomalies to the Personnel team.



Sue Lyle Educational Consultancy

• Project Manager/ Research Assistant

  • Apr 2010 - Nov 2010

  Prior to my current position, I was a Project Manager and Researcher for the Training the Trainers in Pupil Participation project in affiliation with the Welsh Assembly Government. I was responsible for the recruitment of participants and the organisation of catering and venues for each of the training events. I also managed the project budget and all of the administrative duties which the project demanded such as minute-taking, correspondence and editing the training materials. As the researcher for this project, I also organized and conducted interviews with the participants, as well as assisting the Team Leader in writing the final report.



Enterprise Educators UK

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• CPD Programme Administrator

  • Aug 2009 - Aug 2010

  In my role as Programme Administrator at Swansea Metropolitan University, I was responsible for the enrolment and administration of over 600 students enrolled on the Masters and Graduate Diploma in Education. I confidently dealt with student queries on a daily basis and my capacity to empathise with the obstacles these students faced was very beneficial to my success in this role. I also communicated directly with students and visited our out-reach sites to train students in the use of the Turnitin system for submitting assignments. My position required me to develop professional and sustainable relationships with these students, as well as with the programme and module leaders at various LEAs across South Wales.I reported to three line managers who are academic Programme Directors. I prepared for and managed the examining boards for the 600 students on our programmes and set up a new database system to track student progress. I managed and edited the School of Education website for the above mentioned programmes on the University website. Additionally, I prepared all of the publicity materials for both programmes and managed the marketing and recruitment for both courses. I worked closely with the Head of Continuing Professional Development on strategic development for the School of Education and put in place the infrastructure necessary to ensure we meet our targets. I was also responsible for numerous administrative tasks including assignment management, invoicing, minute taking and room and conference bookings.



Ashfords Solicitors

• Legal Secretary

  • Feb 2008 - Oct 2008

  • Accountable for delivering extensive legal administrative support to fee-earning solicitors including legal document preparation and drafting, as well as invoicing and billing.• Responsible for all aspects of the secretarial role including audio dictation, data management and client correspondence. • Accountable for delivering extensive legal administrative support to fee-earning solicitors including legal document preparation and drafting, as well as invoicing and billing.• Responsible for all aspects of the secretarial role including audio dictation, data management and client correspondence.



Jefferson Rehabilitation Centre

• Assistant Coordinator of Marketing and Communications

  • Oct 2006 - Jun 2007

  • Organised numerous fundraising projects and events throughout the community alongside and under the direction of the Coordinator of Marketing and Communications.• Responsible for writing weekly press releases, creating materials and resources for agency-related events and creating/formatting monthly agency newsletters. • Organised numerous fundraising projects and events throughout the community alongside and under the direction of the Coordinator of Marketing and Communications.• Responsible for writing weekly press releases, creating materials and resources for agency-related events and creating/formatting monthly agency newsletters.



Childrens Hospital Boston

• Medical Secretary

  • Jun 2005 - Aug 2005

  • Responsible for delivering comprehensive administrative and secretarial assistance to the department including the management of medical slides, distribution of departmental mail and general data entry.• Handled the audio dictation and maintenance of medical records and reports. • Responsible for delivering comprehensive administrative and secretarial assistance to the department including the management of medical slides, distribution of departmental mail and general data entry.• Handled the audio dictation and maintenance of medical records and reports.



Wheaton College Massachusetts

• United States
• Higher Education
• 500 - 600 Employee

• Student Mentor

  • Sep 2002 - Jun 2005

  • Acted as an academic and social student advisor to a group of eighteen first year university students on a wide range of issues.• Responsible for providing training to new mentors and for providing ongoing supervision and guidance to them throughout their first year of advising. • Acted as an academic and social student advisor to a group of eighteen first year university students on a wide range of issues.• Responsible for providing training to new mentors and for providing ongoing supervision and guidance to them throughout their first year of advising.