Experience

Pro Global

• United Kingdom
• Insurance
• 200 - 300 Employee

• Operations Technician

  • Jan 2022 - Present



Asda

• Retail
• 700 & Above Employee

• Section Leader

  • Jul 2019 - Aug 2021

  Key member of the Store management team responsible for achieving high level of EFF (Easy, Fast and Friendly) Service KRA (Key Result Area), minimizing Shrink (everyday Voids) KRA and Compliance KRA to maximize Sales KRA. Point of Second level escalation for shift coordinator for any complicated customer queries and to address Service level deviation (for eg: Increased waiting time and increased time to completing sale/collection) and to monitor and manage potential risks (theft, safety and security).Prepare post incident reports and inform authorities, managers following the established protocol.Completing shiftly Compliance checks and report issues to third party contractor for resolution.Address any Compliance, Shrink, Service KRA non conformance by identifying the root cause and putting suitable action in place.Managing a team of colleagues including shift planning, holidays and sickness.

• Shift Coordinator

  • Jun 2014 - Jun 2019

  Queue Management responsibilities for the Self service and Manned Checkouts, Customer Service Desk and Web based Click and Collect area during the shift to ensure customers are served efficiently and experience minimal delay.Coordinating the training needs of colleagues to maintain flexibility to cover all areas ensuring efficient management of resources. Daily Point Of Sale (POS) and Cash Handling responsibilities for all till transactions.Be a first point of escalation of customer queries resolution. Collating all relevant findings and information before triggering second point of escalation for complicated queries.



SPAR UK

• United Kingdom
• Retail
• 200 - 300 Employee

• Sales Assistant

  • Oct 2010 - Mar 2014

  Assist the Store Manager by performing routine sales and store duties, serving customer needs in a very busy environment. Assist the Store Manager by performing routine sales and store duties, serving customer needs in a very busy environment.