Experience

Optivor Technologies, LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Avaya Sales Engineer

  • Jul 2019 - Present

  Maryland / DC Area • Responsible for the design of voice and data systems including hardware, software, access methods, and protocols for Commercial, Government and DOD deployment. • Provide SME support for implementation, test plans and oversee complex implementation projects. • Design technical voice solutions based on business requirements and provided knowledge transfer to internal engineering and operational peers.



Mission Critical Solutions

• Avaya Sales Engineer/SME

  • Sep 2012 - Jul 2019

  Tampa/St. Petersburg, Florida Area • Responsible for the design of voice and data systems including hardware, software, access methods, and protocols for Commercial, Government and DOD deployment. • Provide SME support for implementation, test plans and oversee complex implementation projects. • Designed technical voice solutions based on business requirements and provided knowledge transfer to internal engineering and operational peers. • Assessed design and testing requirements for equipment and facilities… Show more • Responsible for the design of voice and data systems including hardware, software, access methods, and protocols for Commercial, Government and DOD deployment. • Provide SME support for implementation, test plans and oversee complex implementation projects. • Designed technical voice solutions based on business requirements and provided knowledge transfer to internal engineering and operational peers. • Assessed design and testing requirements for equipment and facilities modifications and upgrades. Show less



Citi

• United States
• Financial Services
• 700 & Above Employee

• VP,Sr. Engineer and Solutions Architect

  • Apr 2004 - Mar 2012

  Tampa/St. Petersburg, Florida Area Senior Contact Center VoIP Solutions Design Engineer • Extensive experience in complex telecom related networking, VoIP, IP Agent and Call Center infrastructure. • Hands on vendor coordination and design review of new implementation and multi-site solutions. • Design, develop and test corporate standards for quality and efficiencies Critical point of contact for pre and post cutover for all Avaya core products, Nice call recording, CMS reporting, IVR and other major adjunct… Show more Senior Contact Center VoIP Solutions Design Engineer • Extensive experience in complex telecom related networking, VoIP, IP Agent and Call Center infrastructure. • Hands on vendor coordination and design review of new implementation and multi-site solutions. • Design, develop and test corporate standards for quality and efficiencies Critical point of contact for pre and post cutover for all Avaya core products, Nice call recording, CMS reporting, IVR and other major adjunct systems. • Subject Matter Expert resource for project implementation. • Provision and implement the Acme Packet Session Border Controller • Strong knowledge of TCP/IP, H.323, SIP, DNS and other protocols Show less



Sykes Enterprises

• Contact Center Design Engineer / Project Manager

  • Jun 2003 - Apr 2004

  Tampa, Fl. • Responsible for design and solution engineering for the contact center environment based on business requirements. • Identified, defined and wrote test plans qualify operational requirements were met and implemented. • Managed a team of Engineers whose responsibilities included, but not limited to, certification of network and voice architecture for an international contact center refresh. • Reviewed and approved contact center design developed by the Architecture team and… Show more • Responsible for design and solution engineering for the contact center environment based on business requirements. • Identified, defined and wrote test plans qualify operational requirements were met and implemented. • Managed a team of Engineers whose responsibilities included, but not limited to, certification of network and voice architecture for an international contact center refresh. • Reviewed and approved contact center design developed by the Architecture team and Avaya.. • Assessed design and testing requirements for equipment and facilities modifications and upgrades. Show less



Assurant Group

• Telecom Manager/Design Engineer

  • Jan 2002 - Jun 2003

  Tampa, Fl. • Managed a team of Engineers whose responsibilities included, but not limited to, certification of network and voice architecture for the company contact center and admin users. • Integrated workforce management and Avaya operational analyst, utilizing Crystal Reports designer for management reporting and agent tracking. • Recommended application upgrades and hardware changes for continually evolving business requirements. • Proposed and designed changes to improve contact centers and… Show more • Managed a team of Engineers whose responsibilities included, but not limited to, certification of network and voice architecture for the company contact center and admin users. • Integrated workforce management and Avaya operational analyst, utilizing Crystal Reports designer for management reporting and agent tracking. • Recommended application upgrades and hardware changes for continually evolving business requirements. • Proposed and designed changes to improve contact centers and marketing strategies to streamline functionality for all lines of business. Show less