Rick Gaulin
Executive VP of Sales at Global Convergence Solutions, Inc. GCS- Claim this Profile
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Bio
Jesse Alfonso
Very early in my career, I had the fortune and pleasure of being recruited by Rick. He left me to learn by fire as he did many of us. It was a test. He knew we were good and we needed to prove it. as a result we were promoted to various positions as we all found our niche and professional identity under Rick and other mentors at the IBM subsidiary. He, along with 2-3 other senior managers orchestrated this new concept with this called "A call center for tech support
Danny Jones
I had the pleasure of working with Rick during his transition from customer support to sales. Rick is very personable; his social skills allow him to easily connect with customers and team members alike. Rick's customer support background provides him the technical footing to suggest appropriate solutions and understand the effort and expertise required to deliver. Rick is easy to work with, sees the big picture, and provides valuable customer feedback to enhance the product. Rick is an asset to any company!
Jesse Alfonso
Very early in my career, I had the fortune and pleasure of being recruited by Rick. He left me to learn by fire as he did many of us. It was a test. He knew we were good and we needed to prove it. as a result we were promoted to various positions as we all found our niche and professional identity under Rick and other mentors at the IBM subsidiary. He, along with 2-3 other senior managers orchestrated this new concept with this called "A call center for tech support
Danny Jones
I had the pleasure of working with Rick during his transition from customer support to sales. Rick is very personable; his social skills allow him to easily connect with customers and team members alike. Rick's customer support background provides him the technical footing to suggest appropriate solutions and understand the effort and expertise required to deliver. Rick is easy to work with, sees the big picture, and provides valuable customer feedback to enhance the product. Rick is an asset to any company!
Jesse Alfonso
Very early in my career, I had the fortune and pleasure of being recruited by Rick. He left me to learn by fire as he did many of us. It was a test. He knew we were good and we needed to prove it. as a result we were promoted to various positions as we all found our niche and professional identity under Rick and other mentors at the IBM subsidiary. He, along with 2-3 other senior managers orchestrated this new concept with this called "A call center for tech support
Danny Jones
I had the pleasure of working with Rick during his transition from customer support to sales. Rick is very personable; his social skills allow him to easily connect with customers and team members alike. Rick's customer support background provides him the technical footing to suggest appropriate solutions and understand the effort and expertise required to deliver. Rick is easy to work with, sees the big picture, and provides valuable customer feedback to enhance the product. Rick is an asset to any company!
Jesse Alfonso
Very early in my career, I had the fortune and pleasure of being recruited by Rick. He left me to learn by fire as he did many of us. It was a test. He knew we were good and we needed to prove it. as a result we were promoted to various positions as we all found our niche and professional identity under Rick and other mentors at the IBM subsidiary. He, along with 2-3 other senior managers orchestrated this new concept with this called "A call center for tech support
Danny Jones
I had the pleasure of working with Rick during his transition from customer support to sales. Rick is very personable; his social skills allow him to easily connect with customers and team members alike. Rick's customer support background provides him the technical footing to suggest appropriate solutions and understand the effort and expertise required to deliver. Rick is easy to work with, sees the big picture, and provides valuable customer feedback to enhance the product. Rick is an asset to any company!
Experience
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Global Convergence Solutions, Inc. GCS
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United States
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Telecommunications
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1 - 100 Employee
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Executive VP of Sales
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Sep 2016 - Present
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Sonus
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United States
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Telecommunications
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300 - 400 Employee
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Sr. Account Director
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Oct 2012 - Sep 2016
Assigned to manage and grow a strategic list of accounts within given geographical territory for the Northeast and Mid-Atlantic. Accountable for growing and expanding assigned territory by hunting and obtaining new customers, primarily focused on selling the Sonus Session Border Controller Product line, but also selling the traditional Sonus Softswitch and Signaling Products. • 200+ percent of quota years 2013, 2014 • Obtain 12 new accounts in 2.5 years exceeding goal by 38% • Sold the company’s very first “cloud-based” Sonus SBC • President’s Club Show less
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GENBAND
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United States
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Telecommunications
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300 - 400 Employee
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Director of Sales
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Dec 2010 - Oct 2012
Regional Sales for Genband, a proven leader in the innovation and delivery of IMS Ready solutions for fixed and mobile telecom service providers worldwide. Our comprehensive portfolio encompasses Fixed, Mobile, Cable, Fixed Mobile Convergence (FMC), IP Multimedia Subsystem (IMS) and Long Term Evolution (LTE) solutions. Regional Sales for Genband, a proven leader in the innovation and delivery of IMS Ready solutions for fixed and mobile telecom service providers worldwide. Our comprehensive portfolio encompasses Fixed, Mobile, Cable, Fixed Mobile Convergence (FMC), IP Multimedia Subsystem (IMS) and Long Term Evolution (LTE) solutions.
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VP Market Development
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May 2007 - Feb 2010
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Excel Switching
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Telecommunications
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1 - 100 Employee
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Sales
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1998 - 2007
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IBM
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Director, Call Center and Remote Support
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Oct 1983 - Jul 1998
Held many postions over a 15 year tenure that included Field Engineering, SWAT Team Lead, Customer Focus Manager, Field Manager and Customer Support Director. Held many postions over a 15 year tenure that included Field Engineering, SWAT Team Lead, Customer Focus Manager, Field Manager and Customer Support Director.
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Community
