Senior Product Coordinator

• Jan 2019 - Present

Hired as a Product Assistant and was recently promoted to Senior Product Coordinator. Currently managing a team of full-time, part-time remote and intern team members while overseeing a team budget of over $600K. Accountable for full project lifecycle from planning to execution with accountability for resources, milestones and budget management. • Maintain and manage data accuracy for two of our main products: Menu and Company.• Accountability ranges from project management, resource allocation, budgeting and training.• Manage workload, training and delegate where needed in order to keep everything on track. • Responsible for hiring, developing and supervising full-time, remote and intern team members.• Monitor team productivity and optimize procedures to reduce costs.

Product Coordinator

• Jan 2016 - Jan 2019

Product Assistant

• Feb 2015 - Jan 2016

Front End Coordinator

• Apr 2014 - May 2015

Hired as a Sales Associate and relocated to a new store after being promoted. Managed a team of +30 part-time team members and coordinated with management.• Trained and developed team members in the front desk & provided customer service for both internal and external customers.• Responsible for operational controls at the front-end, layaway and jewelry department.• Ensured front-line team members provided prompt, courteous, and knowledgeable service to all customers.• Resolved customer service issues appropriately and competently.• Audited and approved all necessary front-line paperwork.

Customer Experience Coordinator

• May 2013 - Apr 2014

Sales Associate

• Aug 2012 - Aug 2013

Intern - Associate Business Analyst (IT Quality Assurance)

• May 2014 - Aug 2014

• Participated as a QA analyst in projects, changes and enhancements.• Automated scripts using Oracle to validate system modifications.• Assisted in the creation of testing scenarios, test script and execute manual scripts.• Reported to management and coordinated with full-time staff from other departments. • Participated as a QA analyst in projects, changes and enhancements.• Automated scripts using Oracle to validate system modifications.• Assisted in the creation of testing scenarios, test script and execute manual scripts.• Reported to management and coordinated with full-time staff from other departments.

Server

• Oct 2010 - Apr 2012