Experience

Justworks

• United States
• Human Resources Services
• 700 & Above Employee

• Manager, Account Management

  • Mar 2021 - Present

• Strategic Account Manager

  • Jan 2021 - Mar 2021

• Account Manager

  • Apr 2019 - Jan 2021



Madison Square Garden Entertainment Corp.

• United States
• Entertainment
• 700 & Above Employee

• Client Relationship Specialist

  • Aug 2016 - Dec 2018

  • Provided exemplary year-round service via relationship focused efforts and creation of memorable fan experiences to retain and renew client base of approximately 400 corporate and personal New York Knicks season ticket accounts equaling almost $7 million in yearly revenue • Increased and enhanced Knicks season ticket member satisfaction by proactively producing, designing, and distributing personal bi-weekly email newsletters regarding important season ticket member updates and reminders, new sales opportunities, and upcoming events • Maximized revenue by strategically cross-selling and up-selling client base into MSG ticket and hospitality products



Stanford University

• United States
• Higher Education
• 700 & Above Employee

• Season Ticket Member Retention Specialist

  • Dec 2015 - Jul 2016

  • Coordinated external communication to season ticket members including renewal information and invoices, personalized URL content, policy changes and updates, surveys, insider emails, promotions, and events• Managed internal communication regarding the membership program and collaborated with multiple athletics department units to establish a communication timeline, email content, and GoStanford.com content as it related to the membership experience• Planned, developed, and executed exclusive season ticket member events to increase value and engagement with members

• Sales & Service Consultant

  • Sep 2013 - Nov 2015

  • Served as day-to-day contact for approximately 1,000 season ticket member accounts for all seven ticketed sports • Maximized client retention by providing customer service and assisting with the development and execution of season ticket member retention plans• Resolved any client issues in a positive manner, while exceeding customer expectations and providing interactions that were reflective of Stanford University• Met and exceeded new business sales goals for full season memberships, partial plans, and group tickets• Represented Stanford University in-game and at outside community events



Cleveland Cavaliers

• United States
• Spectator Sports
• 500 - 600 Employee

• Corporate Partnership Sales and Activation Intern

  • Jan 2013 - May 2013

  • Assisted in managing the activation of Monsters and Gladiators’ corporate partnerships, Kids Club, and Discount Drug Mart Pro Points Program • Managed audit process for in-game corporate partner elements while specifically coordinating LED schedule for applicable partners • Contributed to corporate sales team renewal efforts by organizing Monsters corporate partner recap books to be sent to all partners following the conclusion of the season • Performed arena dasher board installation and managed Ohio Lottery sponsored Chuck A Puck program • Researched new leads for prospective corporate partners and created partner implementation guides, while assisting in creation and proofreading of partner licenses of agreement • Performed mascot duties for Cleveland Gladiators



Temple University

• United States
• Higher Education
• 700 & Above Employee

• School of Tourism and Hospitality Management Student Administrative Assistant

  • May 2012 - May 2013

  Performed administrative duties for Dean's Office, Student Services, and Center for Student Professional Development offices Performed administrative duties for Dean's Office, Student Services, and Center for Student Professional Development offices



Philadelphia Eagles

• United States
• Spectator Sports
• 500 - 600 Employee

• Merchandise Staff Associate

  • Sep 2011 - Dec 2012

  • Preserved and maintained detailed organization of inventory, properly checked in new shipments of merchandise and designated items to correct locations, and set up particular presentation of products throughout portable merchandise locations• On game days, provided customer service on the main floor of the pro shop as well as assist with stocking and management of merchandise in multiple locations throughout Lincoln Financial Field

• Training Camp Merchandise Intern

  • Jul 2011 - Aug 2011

  • Provided customer service as well as marketed and sold Eagles merchandise while interacting withthousands of fans a day• Processed sales in a timely manner and was accountable for all money handled while working to hit training camp sales goals



Major League Soccer

• United States
• Spectator Sports
• 500 - 600 Employee

• All-Star Game Event Intern

  • Jul 2012 - Jul 2012

  • Assisted with coordination of transportation for MLS staff and guests • Assisted in protocol inventory including separating, labeling and distributing gift bags to the MLS delegation on site at the host hotels • Became knowledgeable with important information and the details of the event and Philadelphia in order to answer the questions and meet the needs of guests • Assisted with event operations for PR stunts, the MLS All-Star game, and of all events leading up to it during the week. Duties included event set-up, checking and distributing credentials, greeting and directing guests, and helping with breakdown of the events.



Philadelphia Soul

• Philadelphia, PA

• Adminstration/Community Relations Intern

  • Jan 2012 - Apr 2012

  • Collected donation requests and assisted in deciding which organizations the Soul will contribute to • Assisted in coordinating appearances for dance team, players, and mascot as well as the distribution of Soul Moving Experience tickets, and also special Soul events, such as Soul player tryouts • Created 2012 plan for the Soul Kids Club while fulfilling newsletter obligations to members • Performed administrative tasks such as filing paid bills and distributing checks • Collected donation requests and assisted in deciding which organizations the Soul will contribute to • Assisted in coordinating appearances for dance team, players, and mascot as well as the distribution of Soul Moving Experience tickets, and also special Soul events, such as Soul player tryouts • Created 2012 plan for the Soul Kids Club while fulfilling newsletter obligations to members • Performed administrative tasks such as filing paid bills and distributing checks



Philadelphia Wings Lacrosse

• United States
• Spectator Sports

• Mascot Coordinator

  • Jan 2010 - Apr 2012

  • Coordinated mascot appearances throughout the game • Assisted mascot with performances, promotions, and fan relations • Coordinated mascot appearances throughout the game • Assisted mascot with performances, promotions, and fan relations