Experience

Harding

• United Kingdom
• Retail
• 400 - 500 Employee

• Retail Sales Manager

  • Feb 2017 - Present

  Tax and Duty free Retail Manager onboard major cruiseliners. Tax and Duty free Retail Manager onboard major cruiseliners.



HARDING BROTHERS RETAIL LIMITED

• Retail Sales Manager

  • Mar 2017 - Dec 2022



Domestic & General

• United Kingdom
• Financial Services
• 700 & Above Employee

• Sales Representative

  • Feb 2016 - Dec 2022

  Inbound customer care specialist. • Responsible for handling calls from new and existing customers regarding a variety of requests. • Great communication skills and sales experience. • Good level of stress tolerance and resilience, helpful, great listener and organized problem solv- ing skills. • Deal with international calls from different time zones. Work under pressure while receiving and transmitting large volumes of calls. • Use knowledge of products and services sold as well as great customer service skills, addressing issues, provide support, and offer correct information as needed to keep customers satisfied and retain business. • Follow established company procedures and guidelines. • Address problems and complaints, suggest solutions and drive positive outcomes. • Build good report with each and every caller, reports and call logs kept updated and service calls processed and referred to the correct dispatch department. • Expert at spotting a sales opportunity during a conversation. • Ensure each and every customer receives the level of care and attention they would expect from a leading specialist warranty provider. • Working together with a team to reach projected targets. Show less



Foodlovers market

• South Africa

• Assistant Manager

  • Jan 2013 - Oct 2015

  Report and work directly with the store manager/owner on a daily basis. • Secretarial duties which include emails, telephonically calls, typing. • Monitor, train and supervisor of cashiers, making sure cash, card sales balance to system totals. Compiling daily sales and cash purchases into excel and reporting to Head office. • Compiling Gross Profit reports for the entire business on a weekly and monthly basis. • Supervising and processing of all goods received on a daily basis into the POS system and mak- ing sure the correct mark up prices on all products are correct to the market related prices. • HR responsibilities which include hiring of staff suitable for vacancies when required. • Buyer duties. Mainly dealing with representatives of suppliers weekly, questioning promotional deals and how to improve sales and the overall marketing of their products. • Department GP and targets set out by store manager/owner. Draft targets and budgets for depart- ment heads based on history with growth potential. Explain and motivate department heads to reach targets outlined and reward accordingly. • Stock take done monthly and investigate and irregularities. • Customer service duties. Dealing mainly with customer complaints, complements and sug- gestions. Resolving complaints and always ensuring the customer receives the best service. • Finance. Working hand in hand with financial manager to ensure all accounts are being paid on time and that all goods have been purchased and processed before payment is made. Show less



Super save

• South Africa

• Assistant Sales Manager

  • Jan 2010 - Jan 2013

  • Greeting customers at the door, making them feel welcome and invited. Involvement with stock control and stock management, ensuring the store is not over stocked nor under stocked. Stocking shelves with merchandise. Giving advice and guidance on product selec- tion to customers. • Assisting shoppers to find the goods and products they are looking for. Answering queries from customers. Responsible dealing with customer complaints. • Being responsible for processing cash and card payments. Balancing cash registers with receipts. Dealing with customer refunds. • Reporting discrepancies and problems to the supervisor. Keeping the store tidy and clean. • Working within established guidelines, particularly with brands. • Attaching price tags to merchandise on the shop floor. Keeping up to date with special promotions • and putting up displays. Responsible for security within the store and being on the look out for Shoplifters. • • Receiving and storing the delivery of large amounts of stock • Keeping up to date with special promotions and putting up displays. Show less



Freelance

• South Africa

• Assistant to art director/stylist

  • Apr 2007 - Dec 2009

  Assistant to Art Director/ Stylist. • Location scouting. Ensure all the clients location requirements are met, all permits are granted and are within the budget set out by the client. • Telephone clients/celebrities on wardrobe preferences, measurements and do’s and don’ts. Meet the client before shoot day to finalise wardrobe and that they are happy and comfortable. • Advertising company meetings. Sit in a pre production meeting taking notes of the concept, ideas, demands and feel of the shoot on hand. Meet with stylist/art director on the execution and plan- ning. • Travel arrangements. Ensuring air travel, transit, overweight luggage, hotels are all accounted for and booked for entire crew. • On set. Ensure all clothing is steamed and in order of takes. “Snip and tuck” on actual models to ensure the clothing is well fitted and immaculate on screen. • Booking freelance make up artists, hair stylists and photographers and video photographers. In- specting their previous work to ensure our clients are serviced correctly and professionally. • Arrange all catering requirements for crew on shoot days. Attention to detail concerning allergies and dietary requirements of everyone concerned. • Invoicing to advertising agencies. Making sure job cards relate to the correct invoice and all par- ties concerned, photographer, make up artist, hair stylists, equipment hired, location rented, cater- ing are included and submitted accordingly. • Relationship goal a priority. Made use of new designers clothing on a regular basis, and always made sure to keep a professional relationship with big companies and always be an ambassador for the client’s items being used or promoted. Show less



Decor-d-zign

• South Africa

• Financial Assistant

  • Jan 2007 - Mar 2007

  Worked directly with financial manager. • Handling and balancing of petty cash. Daily transport expenses and cash pay outs. • Creditors and debtors reconsiliations. • Handling of employment contracts and personal files. Worked directly with financial manager. • Handling and balancing of petty cash. Daily transport expenses and cash pay outs. • Creditors and debtors reconsiliations. • Handling of employment contracts and personal files.



Firstlink insurance brokers

• South Africa

• Intern

  • Jun 2006 - Jun 2006

  • Improved my theoretical and practical knowledge of management. Adapted to the working envi- ronment of a large organisation. • Switchboard duties and PA to brokers. • Improved my theoretical and practical knowledge of management. Adapted to the working envi- ronment of a large organisation. • Switchboard duties and PA to brokers.