Betsy Hover

Biller/Scheduler for Sunset Home Services at Sunset Retirement Communities & Services
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Contact Information
us****@****om
(386) 825-5501
Location
Zeeland, Michigan, United States, US
Skills

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Credentials

  • Microsoft Office Specialist for Word 2010 (MOS) - Score 82%(815)
    Microsoft Office
    Nov, 2012
    - Nov, 2024
  • Certified Customer Service Specialist (CSS) -- Score 91%
    Accredited by: ETA
    Jul, 2012
    - Nov, 2024
  • National Career Readiness Certificate (NCRC) -- (SILVER)
    Accredited by: ACT
    Aug, 2011
    - Nov, 2024
  • Certified Biling and Coding Specialist (CBCS) -- Score 91%
    NHA - National Healthcareer Association
    Oct, 2012
    - Nov, 2024
  • Certified Medical Administrative Assistant (CMAA) -- Score 88%
    NHA - National Healthcareer Association
    Oct, 2012
    - Nov, 2024

Experience

  • Sunset Senior Communities
    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Biller/Scheduler for Sunset Home Services
      • Aug 2013 - Present

      Certified Biller: *Software: Continulink / Kinnser Agency / Kinnser ADLware *Clearinghouses: Ability / ZirMed 1. Enter/Maintain accurate information for all payers in software systems 2. Set-up process of EDI System (837/835) for Payers / ClearingHouse (Zirmed) 3. Efficient with multiple Payers websites (NGS-Ivans/Ability), Priority Health, Blues (Web-denis) 4. Process PPS Billing – EDI to NGS / Med+Blue/ Humana / United Healthcare 5. Process NON-PPS/Private Duty Invoice – Monthly Billing 6. Managed Collections – Maintain Spreadsheets for Payers/Private Duty Billing 7. Researched outstanding balances, customer inquiries, solved billing issues and errors 8. Maintain/Process reports as needed for Month End and Aging/Collections Administrative/Scheduler for Private Duty Aides/Skilled Clinicians (SN/PT/OT/ST/MSW) 1. Admin/Super User/Trainer for all software systems (Continulink/Kinnser) at current employer 2. Created all new clients/payers/employees in software systems (Continulink/Kinnser) 3. Verified Insurance and authorization through payer websites 4. Maintain ongoing Authorizations for Recerted Clients for multiple episodes Implemented 5. Scheduling and maintained visits in multiple software systems(Continulink/Kinnser) 6. Implemented scheduling and maintained visits in multiple software systems(Continulink/Kinnser) 7. Enter Physicians into software systems, also check NIPPS/PECOS/License Registration ACCOUNTS RECEIVABLE/COLLECTIONS: 1. Reconciliation of EFT Deposits/Checks daily for deposit 2. Process/Application of payments to invoices, credits, refunds, pre-pays and balance dues 3. Managed collections – Maintain Spreadsheets for Payers/Private Duty billing 4. Researched outstanding balances, customer inquiries, solved billing issues and errors Show less

  • Holland Hospital
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Patient Access Specialist
      • Feb 2013 - Aug 2013

      REGISTRATION: *Registers Patients into the Hospital Information System for hospital services. *Register Patient into the eClinical System for Family Medicine services. *Gathers registration information thru interview with patient/family. *Obtain proper signatures on Consent/ROI/Financial Policy/HIPAA/ABN/MSP Forms. *Collects Co-pays and payments on accounts, when deemed necessary. *Explain appropriate Hospital/Family Medicine policies to patients. *Enter orders into Hospital Information System for tests per Physician's order (Labs/Radiology) *Answer patient/family questions regarding tests/finance or direct them appropriately. *Schedule/Unscheduled Patient appointments for Family Medicine. *Field patient phone call questions, answer or direct to appropriate personnel. *Balances Cash Box and On-line Payment software. C-DESK: *Greet and direct patients at the Main Reception Desk. *Responsible for patient flow and direction throughout patient visit using various technologies. *Monitors and leads all main lobby activities including, patient flow, cleanliness, visitor comfort & maintaining the refreshment areas. Show less

  • Office Expert Certification Program
    • Holland, Michigan
    • Current Student at Thompson M-TEC acquiring
      • 2011 - 2013

      Office Expert Certificate Program ***Completed Courses** Intro to Computers Microsoft Word 2010 Medical Terminology Medical Billing Medical Coding Accounting I Business Technology/Communications Career Success I Career Success II Personal Focus HIPAA Medical Office Computers Electronic Health Records ***Currently in process of taking this following Class** Microsoft Excel 2010 **Remaining Classes to be completed** Microsoft Powerpoint 2010 Show less

  • Lodeso Inc
    • United States
    • Transportation, Logistics, Supply Chain and Storage
    • 1 - 100 Employee
    • Administration Assistant/Receptionist/Order Entry/Delivery Terminial Coordinator
      • Oct 2004 - May 2010

      Administrative Assistant/Receptionist/Order Entry-(5yrs) • Managed multi-lined switchboard and responded to customer emails. • Customer Service/Order Entry and Imaging system. • Assisted with Travel Reservations. . • Responsible for processing of Payroll hours of staff to off site payroll firm. Delivery Terminal Coordinator-(2yrs) • Managed with National Delivery Facilities gathering delivery status information (arrival date/inspection details/assembly details) of merchandise coming into warehouses and then confirming that the delivery had been set-up to end consumer. • Managed Pick-up of merchandise from end consumer back to vendor. Show less

  • TCT Network
    • United States
    • Broadcast Media Production and Distribution
    • 1 - 100 Employee
    • Administration Assistant/Guest Coordinator
      • Oct 2002 - Oct 2004

      Producer/Guest Coordinator of TV Productions-(2yrs) • Research and Coordinated Live/Recorded TV programs. • Production Camera Operator and Floor Director. Administrative Assistant/Receptionist-(2yrs) • Customer Service/Data Entry. Proficient in Microsoft Office: Word/Excel/Access/Adobe. • Scheduling, Coordinating and Cooking of Special Events. Contact and coordinate Food Donations for Special Events. • Responsible for processing of Payroll hours of staff to off site payroll firm. Show less

  • Cook Medical
    • United States
    • Medical Equipment Manufacturing
    • 700 & Above Employee
    • Administration Assistant/QA/Document Specifications/Accts. Rec./Collections
      • Apr 1985 - Jun 2002

      Customer Service/Receptionist-(1yr) • Managed multi-lined switchboard and responded to customer emails. • Customer Service/Order Entry Accounts Receivable/Collections-(6yrs) • Reconciliation of daily banking statements and balancing • Application of payment to invoices, credits, refunds, pre-pays and balance dues. • Responsible for Collections, Monthly Billing and past due invoices. • Handled customer inquires and solved billing issues to include research of billing errors Document Specifications/Quality Assurance-(10yrs) • Maintain and updated Medical product lines specifications (Manufacturing/Quality Control/ Packaging and Labels) according to FDA regulations • Processed complaints, evaluated and researched issues of medical devices that malfunctioned in surgery and/or office use. • Compiled evaluation report/letter with results. Processed Medical Device Reports (MDR) to FDA. • Compiled monthly Trend Analysis Reports. Show less

Education

  • Thompson M-TEC
    Office Expert Certification Program, Medical Administrative/Executive Assistant and Medical Secretary
    2011 - 2012
  • Vincennes University
    General
    1988 - 1989

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