Charlie Duldulao
Solutions Delivery Analyst/Integrations Project Manager at Sightline Payments- Claim this Profile
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Tagalog -
Topline Score
Bio
Terence Wang
Charlie is hard working and knows how to get job done quickly and effectively. He is highly respected by colleagues and management.
Brett Henderson
Charlie was a joy to work with, he is one of the hardest working peers that I have worked with. He was very organized and professional in every interaction I had with him. He was able to juggle multiple projects at once and communicate clearly where we stood for each one. Charlie would be an asset to any team lucky enough to have him.
Terence Wang
Charlie is hard working and knows how to get job done quickly and effectively. He is highly respected by colleagues and management.
Brett Henderson
Charlie was a joy to work with, he is one of the hardest working peers that I have worked with. He was very organized and professional in every interaction I had with him. He was able to juggle multiple projects at once and communicate clearly where we stood for each one. Charlie would be an asset to any team lucky enough to have him.
Terence Wang
Charlie is hard working and knows how to get job done quickly and effectively. He is highly respected by colleagues and management.
Brett Henderson
Charlie was a joy to work with, he is one of the hardest working peers that I have worked with. He was very organized and professional in every interaction I had with him. He was able to juggle multiple projects at once and communicate clearly where we stood for each one. Charlie would be an asset to any team lucky enough to have him.
Terence Wang
Charlie is hard working and knows how to get job done quickly and effectively. He is highly respected by colleagues and management.
Brett Henderson
Charlie was a joy to work with, he is one of the hardest working peers that I have worked with. He was very organized and professional in every interaction I had with him. He was able to juggle multiple projects at once and communicate clearly where we stood for each one. Charlie would be an asset to any team lucky enough to have him.
Credentials
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Learning REST APIs
LinkedInMay, 2023- Nov, 2024 -
UX Foundations: Making the Case for Usability Testing
LinkedInMay, 2023- Nov, 2024 -
Power BI Essential Training
LinkedInJun, 2021- Nov, 2024 -
Project Management Foundations: Budgets
LinkedInFeb, 2021- Nov, 2024 -
Project Management Foundations: Requirements
LinkedInFeb, 2021- Nov, 2024 -
Project Management Simplified
LinkedInFeb, 2021- Nov, 2024 -
What Is Scrum?
LinkedInFeb, 2021- Nov, 2024
Experience
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Sightline Payments
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United States
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Financial Services
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1 - 100 Employee
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Solutions Delivery Analyst/Integrations Project Manager
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Aug 2021 - Present
Leads the implementation of Sightline Payments’ integration solutions of its Play+ Cashless Program by coordinating clients, their platform and payment gateway partner resources and being the central point of contact throughout the project lifecycle. • Facilitates project kick-off meetings to gather client’s business objectives and identify integration methods to employ. • Execute integration as outlined in the project plan and identify risks and contingencies. • Works with QA and IT teams to coordinate testing throughout all stages of integration. • Identify and recommend ideas to improve productivity and simplification of the integration process. • Organized weekly knowledge transfer meetings improving team confidence to facilitate development support. Show less
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Aristocrat Gaming
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Gambling Facilities and Casinos
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700 & Above Employee
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Project Manager
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Mar 2016 - 2021
Managed 2 third-party game studios ensuring games are developed on-schedule, overseeing concurrent development of multiple slot games development by a cross functional global team. • Managed game portfolio lifecycle from development, QA Testing, and regulatory approval. • Liaised with Independent Test Facilities on all aspect of game pre-compliance and submission process. • Worked with studio leadership on risk assessment and managing project milestones and dependencies. • Facilitated project status meetings to help identify issues and risks and how to. • Successfully launched 100+ regulatory approved games. • Created the transition and training plans for merging a third-party game studio into an Aristocrat Technologies Studio. • Spearheaded project management training for an upcoming game studio on Aristocrat Technologies’ processes and methodologies. Show less
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Bravo Store Systems
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Software Development
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1 - 100 Employee
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Customer Support Manager
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Jun 2014 - Mar 2016
Led and managed a small technical support team, provided training, guidance, and oversaw daily operations. Developed excellent client relations by providing a pleasant experience throughout the boarding process and maintained the relationship through follow-up calls. • Introduced employee one-on-one meetings, stand-ups, and coaching. • Implemented Desk.Com Case Management System, improving CSAT percentage. • Developed onboarding process decreasing integration timeline by 40%. • Managed case escalations, custom development requests, data conversions and software releases. Show less
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Legacy Games
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United States
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Computer Games
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1 - 100 Employee
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Project Manager / Partner Relations Manager
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May 2006 - May 2014
Held accountable for online marketing initiatives, managed relationships with game developers and game portal partners, designed, developed, and maintained websites, assisted in game development and production. Associate Producer • Established milestone schedule and oversaw scope changes as needed. • Organized production meetings and provided meeting minutes. • Facilitated localization and QA testing through third-party provider. Partner and Customer Relations Management • Managed third-party game distributions on the Legacy Games Portal. • Coordinated all game releases on various game portals. • Provided customer service and tech support for all product purchases. • Engaged in annual industry events such as E3 and ComiCon. Web Master / Web Development • Implemented SEO increasing site visit and retention by 75%. • Managed Google Analytics and AdWords campaigns increasing both inbound traffic and conversion rates. • Designed, coded and maintained all company websites. Revenue Enhancement • Established distribution deals with game portals boosting sales by 60%. • Increased revenue by introducing a Get It Free model from TrialPay. IT Project Management • Oversaw all IT maintenance and repair, reducing IT expenses by 75%. • Migrated content to Amazon S3 for a faster, and reliable downloads. • Reduced telecom cost by moving to a VoIP system serviced by Aptela. • Decreased eCommerce cost by 35% business partnership with TrialPay. • Oversaw WebHost transition improving site latency by 95%. Programming • Automated NSIS script making it faster to create game installers. • Introduced Softwrap DRM to secure original IP and third-party games. Graphics and Design • Designed marketing newsletters and online graphic banners. • Created CD label and box art for retail disc production. Show less
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Education
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1996 - 1998
Hawaii Pacific University
Computer Science
Community
