Carol Ann Eckart

Technical Support Specialist at CMA Technology
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Contact Information
us****@****om
(386) 825-5501
Skills

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Bio

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Credentials

  • Microsoft Technology Associate: Networking Fundamentals (MTA)
    Microsoft
    Aug, 2020
    - Nov, 2024

Experience

  • CMA Technology
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Support Specialist
      • Jul 2021 - Present

      Help end users with a variety of technical issues, including networking, hardware, and software. These often include printer networking, VPN setup, Active Directory changes, Microsoft Office account setup/changes. Work in a team setting to make sure clients are taken care of in an expedient manner. Help end users with a variety of technical issues, including networking, hardware, and software. These often include printer networking, VPN setup, Active Directory changes, Microsoft Office account setup/changes. Work in a team setting to make sure clients are taken care of in an expedient manner.

  • DR. DALE MITCHUM INC.
    • United States
    • Hospitals and Health Care
    • Network Administration
      • Aug 2013 - Present

      Oversee a LAN with a central server (Windows 2012 R2) and several workstations located at two separate offices.Analyze the network to find privacy and security weaknesses, implement proper protocol, and train employees to minimize risk. Monitor systems on a regular basis to ensure compliance with HIPAA and safety for staff and patients.Manage users in Active Directory and Remote Desktop Protocol.Troubleshoot software, router, modem, or firewall issues when needed.Manage the purchasing and installation of all IT equipment.First-hand experience with IT disaster recovery with creation of contingency plans in place for any future disasters.

    • Bookkeeping and Administrative Services
      • Aug 2013 - Present

      Experience with full-charge bookkeeping, including tasks with daily entries, AR/AP, account reconciliation, payroll, and withholding taxes.Perform financial analysis through spreadsheets and offer office consultation to maximize profits and maintain a hassle-free work zone.Work with CPA to ensure records are maintained for tax purposes.

  • MedElite Billing Services, LLC
    • Augusta, Georgia Area
    • Medical Billing Specialist
      • Jan 2009 - Mar 2021

      Focus on remittances and delinquent insurance accounts Analyze medical billing cycle as a whole to maximize profit Create office protocol to ensure proper insurance and patient payment logs Handle patient billing disputes by researching and scrubbing accounts Experience with Part B family practice and surgical claims Experience with Part A Rural Health Clinic claims, including quarterly/yearly CMS reporting Experience with PM/EHR systems, including Cerner, Henry Schein MicroMD, Harris Caretracker, and Practice Insight’s EDI Insight

  • For Cake's Sake
    • Self Employed
      • Jun 2010 - Dec 2013

      Created cakes for the public. Created cakes for the public.

  • MARS Music
    • Birmingham, Alabama Area
    • Cash Office Clerk
      • 1999 - 2002

      Handled daily deposits for prior day's sales. Inventoried layaway department. Assisted management with loss prevention. Trained new employees on registers. Handled daily deposits for prior day's sales. Inventoried layaway department. Assisted management with loss prevention. Trained new employees on registers.

  • Outback Steakhouse
    • Restaurants
    • 700 & Above Employee
    • Host
      • 1997 - 2000

      Member of host staff, taking care of customers and assisting servers and management when needed. Member of host staff, taking care of customers and assisting servers and management when needed.

  • Flowers Hospital
    • United States
    • Hospitals and Health Care
    • 200 - 300 Employee
    • Volunteer
      • 1994 - 1995

      Volunteered on weekends. Assisted nurses station with paperwork and patients. Volunteered on weekends. Assisted nurses station with paperwork and patients.

Education

  • University of Alabama at Birmingham
    Bachelor of Science - BS, Infomation Systems
    2017 - 2020
  • University of Alabama at Birmingham
    Bachelor of Science - BS, Secondary Music Education & Computer Science
    1996 - 2002

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