Senior System Engineer

• Mar 2020 - Present

Systems Engineer (IT)

• Jan 2018 - Mar 2020

Senior IT Support Engineer

• Oct 2016 - Dec 2017

Continuation of roles and responsibilities focusing on server and desktop support. Project planning and implementation along with migrations.• 2nd/3rd line support within various Wintel environments.• Monitoring client environments via Labtech platform.• Troubleshooting Windows environments, both server and desktop.• Dealing with high priority calls while managing tickets in orderly fashion.• Occasional Linux support. [Debian, CentOS]• Implementing and configuring… Continuation of roles and responsibilities focusing on server and desktop support. Project planning and implementation along with migrations.• 2nd/3rd line support within various Wintel environments.• Monitoring client environments via Labtech platform.• Troubleshooting Windows environments, both server and desktop.• Dealing with high priority calls while managing tickets in orderly fashion.• Occasional Linux support. [Debian, CentOS]• Implementing and configuring Draytek devices. Show more Show less

IT Engineer

• Jun 2011 - Oct 2016

Variety of roles and responsibilities focusing on server and desktop support. Project planning and implementation along with migrations.• 2nd line support within various Wintel environments.• Monitoring client environments via N-Central monitoring platform.• Troubleshooting Windows environments, both server and desktop.• Dealing with high priority calls while managing tickets in orderly fashion.• Server migration work for Highlands and Islands Airports.• Implementing… Variety of roles and responsibilities focusing on server and desktop support. Project planning and implementation along with migrations.• 2nd line support within various Wintel environments.• Monitoring client environments via N-Central monitoring platform.• Troubleshooting Windows environments, both server and desktop.• Dealing with high priority calls while managing tickets in orderly fashion.• Server migration work for Highlands and Islands Airports.• Implementing and configuring Cisco devices.Core Skills• Building rack mounts and populating with servers.• Installing VMWare ESXi on hosts and populating with Windows guests.• Installing and configuring Exchange environments, 2007 to Office 365.• Deploying and configuring Websense web filter. Deploying GFI anti-spam.• Deployment of AV solutions, Symantec, Trend.• Configuring network services, AD, DNS, and DHCP.• Office 2003-2016 support, Outlook, Word and Excel etc.• Physical cabling, CAT5 cable creation. Patch panel deployment.• Operating Systems: Windows Server 2003–2012 R2; Windows XP–10; VMware ESXi 4.0–6.0; Linux including Ubuntu, Arch, Debian, CentOS and Proxmox.Example work for client: Regional AirportProject plan developed in cooperation with IT team, rest of project was undertaken by myself. Goal was to build 6x HP Proliant ML servers to replace existing Windows Storage servers in remote airports. Servers built to spec, configured as domain controllers with file/print server role. Servers delivered to remote airports, worked with local site contacts to migrate away from old infrastructure. Minimal downtime was critical due to role of remote sites. Show more Show less

Technical Analyst

• Nov 2009 - Jun 2011

Network diagnostics against MPLS circuits, dealing with large businesses and blue light services.• 1st and 2nd line diagnostics.• Carrying out circuit loop testing, domestic and international.• Work with Cisco devices ranging from Cisco 800’s to 10000’s.• Work with MPLS VPN’s, VRF’s and routing technologies. RIP, BGP and OSPF.• DSL diagnostics, providing regular updates to customer in timely fashion.• Working in a high call volume environment.

IT Engineer

• Aug 2009 - Oct 2009

Short term contract post-graduation, migration of systems at Aquascot Ltd.• Built server racks and populated with servers.• Built PC’s and attached to VESA mounts.• Populated server with required users.• Tested cabling, re-patched areas using junction boxes.• Working out with office hours as no downtime possible due to client ops.

General IT Duties

• Jan 2007 - Jan 2009

Network management throughout degree, work carried out during holiday period to gain experience and assist in any IT matters. Continued work with client through Escape Business Technologies to this day.Network Management / Cabling:General maintenance of 2x comms rooms, working with tenants on new installs. Patch management and cable installation, installing fiber to Ethernet converters.PC / Server Maintenance:Minor exposure to server maintenance, upgrading RAM… Network management throughout degree, work carried out during holiday period to gain experience and assist in any IT matters. Continued work with client through Escape Business Technologies to this day.Network Management / Cabling:General maintenance of 2x comms rooms, working with tenants on new installs. Patch management and cable installation, installing fiber to Ethernet converters.PC / Server Maintenance:Minor exposure to server maintenance, upgrading RAM and verifying applications are running within limits of server abilities. Minor PC troubleshooting. Show more Show less