Zian Meng

Product Manager at GreatGetaways
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Contact Information
us****@****om
(386) 825-5501
Location
New York, New York, United States, US
Languages
  • Chinese Native or bilingual proficiency
  • English Native or bilingual proficiency

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Credentials

  • Product Led Growth Micro-Certification
    Product School
    Feb, 2023
    - Nov, 2024
  • JPMorgan Chase Software Engineering Virtual Experience
    Forage
    May, 2022
    - Nov, 2024
  • Project Management - Harvard ManageMentor
    Harvard Business Publishing
    Apr, 2022
    - Nov, 2024
  • Certified Associate in Project Management (CAPM)
    Project Management Institute
    Dec, 2022
    - Nov, 2024
  • Google Analytics Certification
    Google Digital Academy (Skillshop)
    Mar, 2023
    - Nov, 2024

Experience

  • GreatGetaways
    • Travel Arrangements
    • 1 - 100 Employee
    • Product Manager
      • Nov 2021 - Present

      • Delivered the website redesign of a travel agency with UiPath Robotic Process Automation, achieved a reduction in process time by 70% and cut down operating cost by 35%. • Owned product and managed agile backlog, sprints, documentations, and testing. • Designed, implemented Gainsight dashboard to track and visualize key project metrics, including popular pages, usage by demographic, customer satisfaction, average response time, customer retention rate, and leads generated. • Created and maintained roadmap, ensured alignment with company objectives among different stakeholders. • Launched new recommendation feature which increased the click through rate (CTR) by 50% and reduced search exits due to ineffective results by 70%. • Improved website usability by 25% through extensive user testing and interviews, resulting in a 4-point increase in Net Promoter Score and a 15% increase average order size through online bookings. Show less

  • Edugion
    • United States
    • Information Services
    • 1 - 100 Employee
    • Product Manager
      • Apr 2021 - Nov 2021

      • Designed and launched a gamified web-based platform for educating children on various industries and careers. • Oversaw planning, coordination and direction of the website build out from initial design and conception to launch by leading all aspects of development phases. • Led development and execution of product roadmaps, incorporated market research and engaged stakeholders, ensured accountability, and effectively communicated product status. • Created wireframes, facilitated customer-centric meetings, and collaborated with cross-functional team members such as designers and software engineers to launch a product that informs future business decisions. • Established Key Performance Indicators (KPI) and Objective and Key Results (OKR) by identifying personas, anti-personas, customer pain points and customer journey maps. • Developed product requirement document (PRD) to communicate and align key components of upcoming features and products to internal teams. Show less

  • Behaivior
    • United States
    • Health, Wellness & Fitness
    • 1 - 100 Employee
    • UI Designer Lead
      • Jan 2020 - May 2020

      • Led the development of a web application that integrates fitness devices information with the AI model created by BehAlvior to predict opioid addiction recovering patients’ behaviors and support rehabilitation. • Collaborated with BehAIvior's AI team to finalize design implementation requirements for a custom front-end by conducting user interviews and surveys to understand patient preferences and maximize customization possibilities. • Participated in agile development and contributed to 10+ new features, implemented web pages and UI components for data visualization and interaction with React & Bootstrap. Show less

  • Niwodai
    • China
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Back-end Software Engineer
      • May 2019 - Aug 2019

      • Developed and implemented robust monitoring and testing protocols to ensure system reliability and prevent errors, resulting in a reduction in downtime and increased productivity. • Utilized a data-driven approach to continuously improve and optimize the system, resulting in a significant increase in efficiency and performance. • Conducted thorough unit testing using Jest to ensure code correctness and maintained high standards of quality. • Collaborated with cross-functional teams to identify and resolve system issues in a timely manner, resulting in improved system performance and customer satisfaction. Show less

  • The Pitt News
    • United States
    • Newspaper Publishing
    • 1 - 100 Employee
    • Staff Photographer
      • Sep 2016 - Dec 2018

      • Documented campus events through photography and videography. • Curated and published content in The Pitt News' website and weekly print newspaper. • Received 2 Photo of the Month awards. • Documented campus events through photography and videography. • Curated and published content in The Pitt News' website and weekly print newspaper. • Received 2 Photo of the Month awards.

  • FuTong Smart Technology
    • Shanghai, China
    • Java/Scala Software Engineer
      • May 2018 - Aug 2018

      • Implemented and optimized a factory efficiency improvement system for existing users, resulting in an average efficiency increase of 7% within 3 months. • Implemented and optimized a factory efficiency improvement system for existing users, resulting in an average efficiency increase of 7% within 3 months.

Education

  • Northeastern University
    Master's degree, Project Management
    2021 - 2022
  • University of Pittsburgh
    Bachelor's degree, Computer Science
    2016 - 2020

Community

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