Experience

HEAT Software

• United States
• Software Development
• 200 - 300 Employee

• Credit Specialist

  • Jan 2011 - Present

  Collecting on past due accounts while preserving guest relationships and the Target brand. Collecting on past due accounts while preserving guest relationships and the Target brand.



Target

• United States
• Retail
• 700 & Above Employee

• Senior Guest Service Specialist

  • Jan 2008 - Mar 2011

  Supporting the call centers needs by handling every call type, escalation, team member assist, online help, collections, authorizations, retention and disputes.

• SR Quality Assurance Specialist

  • Jan 2005 - Jan 2008

  Monitoring and scoring calls, providing constructive written and verbal feedback, creating job aids to assist in improving work performance, scheduling and facilitating quality status sessions. Meeting with team leaders to create appropriate action plans.

• Quality Coach

  • Sep 2004 - Jan 2005

  * Assuring all Target guests are treated fairly and courteously. * Creating tools to help insure representatives understand their role and can perform their duties efficiently and effectively.* Supporting the call centers needs by handling every call type.* Monitoring representatives calls and providing feed back speaking to strengths and opportunities.