Contact Center Specialist

• Jul 2023 - Present

FC

• Jun 2023 - Present

Director of Operations

• Jan 2020 - Jul 2023

Delegates work to staff, setting priorities and goals. Analyses business performance data and forecast business results for monitoring progress. Examined and conducted market analysis to discover target market and demographic audience. Prepared financial reports, including budgeting, profit and loss and legal analysis. Generated financial resources for organization through corporate and individual sponsorships, grants, and special events. Delegates work to staff, setting priorities and goals. Analyses business performance data and forecast business results for monitoring progress. Examined and conducted market analysis to discover target market and demographic audience. Prepared financial reports, including budgeting, profit and loss and legal analysis. Generated financial resources for organization through corporate and individual sponsorships, grants, and special events.

Sales And Service Associate

• Jul 2018 - Jul 2023

Provided expert product and service information Retrieved alternate items and sizes on request Met incoming customers and provided immediate assistance Recommended merchandise based on customer needs Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices Organized items in a visually appealing manner Trained all new sales employees on effective techniques Provided expert product and service information Retrieved alternate items and sizes on request Met incoming customers and provided immediate assistance Recommended merchandise based on customer needs Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices Organized items in a visually appealing manner Trained all new sales employees on effective techniques

Reporting and Analytics Intern

• Jun 2022 - May 2023

Runs and processes Ad-hoc report requests from various department Conduct Data Analysis and Data Quality Testing Work with F&A reporting and assist with their Reporting needs Building and Testing Power BI Reporting solutions Building a SharePoint Wiki for RACE Report Inventory Runs and processes Ad-hoc report requests from various department Conduct Data Analysis and Data Quality Testing Work with F&A reporting and assist with their Reporting needs Building and Testing Power BI Reporting solutions Building a SharePoint Wiki for RACE Report Inventory

Tax Examiner

• May 2021 - May 2022

Examined tax returns and related documents to determine the completeness, accuracy, and compliance with specific tax laws and regulations Corresponded with taxpayers and field staff to address discrepancies or incomplete items Computed tax, interest, and penalties on current and delinquent accounts Consulted with taxpayers; respond to questions and explain applicable rules and regulations Issued billing request notices, refund requests, liens, and releases from tax liability obligations Identified individuals who are delinquent on submitting tax returns and payments Learned more about the various roles in the Department’s Tax Management Division, which includes Compliance Bureau, Operations Bureau, and Collections Bureau Show less

Customer Service Representative

• Apr 2021 - Jun 2021

Perform data entry and research in various systems and tracking tools. Apply knowledge of processes and related systems to assist in identifying, assessing, and resolving issues/problems. Assess and resolve non-standard and standard issues or problems. Responsible for final review of agreements to ensure all contracts adhere to compliance and internal guidelines. Execute agreements on behalf of the client. Executed contracts will then be uploaded into online booking systems. Show less