Sean A. Carpenter

US EPA Enterprise Service Desk (EISD) at Centennial Technologies
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Contact Information
us****@****om
(386) 825-5501
Location
US
Skills

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Credentials

  • Lean Six Sigma Green Belt
    HCL Technologies
    May, 2013
    - Nov, 2024

Experience

  • Centennial Technologies
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • US EPA Enterprise Service Desk (EISD)
      • Mar 2019 - Present

      •Provide service desk support and resolve problems to the EPA end user’s satisfaction. •Respond to requests for technical assistance in person to Identify, research, and resolve technical hardware and software issues •Install, configure and troubleshoot different software installations including, Microsoft operating systems (XP and Windows 7), Microsoft Office products (2010) and other software products as needed •Using Service Now working in the EPA National Computer Center to resolve various incident management issues. Show less

  • Credit Suisse
    • Switzerland
    • Banking
    • 700 & Above Employee
    • Global Support Specialist
      • Jan 2016 - Jan 2019

      • Responsible for crisis and process management • Ensuring SLA adherence, and maintain service improvement • Providing remote support for VPN in a Windows IDesktop 7 environment • Supporting Windows 7 installs, configurations, and troubleshooting • Considered SME for MS Office advance technical troubleshooting • Construct, automate, and maintain sharepoint sites • Providing excellent customer service in a Enterprise Environment • Responsible for crisis and process management • Ensuring SLA adherence, and maintain service improvement • Providing remote support for VPN in a Windows IDesktop 7 environment • Supporting Windows 7 installs, configurations, and troubleshooting • Considered SME for MS Office advance technical troubleshooting • Construct, automate, and maintain sharepoint sites • Providing excellent customer service in a Enterprise Environment

  • Anthem, Inc.
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Shift Lead for Anthem
      • Mar 2015 - Dec 2015

      • Responsible for crisis management and process management • Ensuring SLA adherence, and maintain service improvement • Effectively executing QA projects and creating Service Desk Reports • Responsible for crisis management and process management • Ensuring SLA adherence, and maintain service improvement • Effectively executing QA projects and creating Service Desk Reports

  • United States Postal Service
    • United States
    • Government Administration
    • 700 & Above Employee
    • Wireless Network Engineer
      • Dec 2013 - Feb 2015

      • Developing USPS WIKI Knowledge Base Documentation. • Cisco 6500 / 3750 switches, Wireless Controllers 4404 / 5508 / 7500 • Troubleshooting all wireless networking devices and infrastructure including routing protocols, CPI mapping, and switch configurations. • SME of Wireless Network Devices as 3rd Level Support. • Assisted other USPS Teams with Excel Formulas and Spreadsheets. • Consistently meeting deadlines and project requirements. • Developing USPS WIKI Knowledge Base Documentation. • Cisco 6500 / 3750 switches, Wireless Controllers 4404 / 5508 / 7500 • Troubleshooting all wireless networking devices and infrastructure including routing protocols, CPI mapping, and switch configurations. • SME of Wireless Network Devices as 3rd Level Support. • Assisted other USPS Teams with Excel Formulas and Spreadsheets. • Consistently meeting deadlines and project requirements.

  • Gulfstream Aerospace
    • United States
    • Aviation & Aerospace
    • 700 & Above Employee
    • Remote Desktop Support Team Lead for Gulfstream Aerospace
      • Feb 2012 - Dec 2013

      • Developed training material, and conducting training glasses. • Improved the ITIL v3 Ticket Life Cycle from 83 days to 15 days • Reduced Service Desk ABR from over 13% to less than 3% • Remotely managed software, hardware, and resolved technical issues. • Analyzed call volume and average call time to help meet client SLA’s • Successfully managed service desk personnel with career coaching. • Developed training material, and conducting training glasses. • Improved the ITIL v3 Ticket Life Cycle from 83 days to 15 days • Reduced Service Desk ABR from over 13% to less than 3% • Remotely managed software, hardware, and resolved technical issues. • Analyzed call volume and average call time to help meet client SLA’s • Successfully managed service desk personnel with career coaching.

  • United States Air Force
    • United States
    • Defense and Space Manufacturing
    • 700 & Above Employee
    • United States Air Force
      • Feb 1984 - Feb 1988

      I was in Law Enforcement but additionally a member of a mobility team for quick response anywhere in the world. This team was trained in advance weapons, and hand to hand combat. I was often the instructor on my team since I was already a master of Martial Arts I was in Law Enforcement but additionally a member of a mobility team for quick response anywhere in the world. This team was trained in advance weapons, and hand to hand combat. I was often the instructor on my team since I was already a master of Martial Arts

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