Mo Hemraj

Management Consultant at EASYCOACH LIMITED
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Contact Information
us****@****om
(386) 825-5501
Location
Kenya, KE
Languages
  • French Native or bilingual proficiency
  • Portuguese Professional working proficiency
  • Italian Limited working proficiency
  • Gujarati Native or bilingual proficiency
  • Kachi Native or bilingual proficiency
  • Hindi Limited working proficiency
  • Urdu Elementary proficiency
  • Swahili Elementary proficiency
  • Lingala Elementary proficiency

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giovanni lanzi

muhammed e un manager orientato ai dettagli scrupoloso nel controllo dei costi sempre allineato agli obiettivi strategici giovanni lanzi

giovanni lanzi

MUHAMMED E UN MANAGE ORIENTATO SCRUPOLOSO NEL CONTROLLO DEI COSTI E SEMPRE ALLINEATO AGLI OBIETTIVI SRATEGICI

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Credentials

  • PRINCE2 Registered Practitioner
    QA LIMITED
    Nov, 2013
    - Oct, 2024
  • CEFR Portuguese A2
    Cial Centro de Linguas
    Sep, 2007
    - Oct, 2024
  • Trinity.TEFL Level 4 Cert.
    -
    Apr, 2006
    - Oct, 2024

Experience

  • EASYCOACH LIMITED
    • United Kingdom
    • Truck Transportation
    • 1 - 100 Employee
    • Management Consultant
      • Feb 2023 - Present

      • Currently leading the design, testing and implementation of business-wide bespoke passenger ticketing software, integrating into all functions and CRM • Leading the design, testing and implementation of business-wide passenger ticketing software, integrating into all functions and CRM • Guiding management in the build and launch of the company’s first website with e-commerce function, securing 80% total revenue in 2 weeks • Leading the comprehensive design and implementation of key software for Parcel and Courier • Introducing CRM to the organisation and implementing Zendesk to create a robust system for capturing reporting and key insights • Creating the functional organisational chart for 800 employees countrywide dispersed across 50+ locations • Restructuring Customer Care to Customer Experience with clear reporting lines, regular meetings and KPIs • Overseeing training to 800 general staff on essential facets of data privacy and protection Show less

  • The Sleep Lab Africa Ltd., Kenya
    • Nairobi County, Kenya
    • Founder & Director
      • Apr 2020 - Present

      Key Achievements • Established East Africa’s 1st private company that provides at-home diagnosis and treatment of sleep and respiratory illnesses, set up the organisation from ground-up into a thriving business with a wide range of clients continent-wide. • Exclusive distributor for Philips Respironics USA, serving 9 African countries; attained this lucrative and high-profile contract agreement via ability to source for opportunities, author proposals, deliver presentations and negotiate. • Reduced significant costs while maintaining quality standards via effective review and renegotiations of existing contracts, restructuring procurement strategies, building new supplier relations and automating manual processes. • Recruited, onboarded, trained and managed employees across business operations, effectively delegating tasks, monitoring performance and regularly upskilling staff to develop them into high-performing leaders themselves. • Generated new leads and secured new business via business development and relationship management skills. Show less

  • The Aga Khan University Hospital (Pakistan)
    • Pakistan
    • Hospitals and Health Care
    • 700 & Above Employee
    • Manager: Strategic Planning & Projects, Aga Khan University Hospital, Kenya
      • Apr 2014 - Apr 2020

      Key Achievements • Led cross-functional teams across regional projects and operations for this JCI and CAP accredited NFP hospital with 49 outpatient clients in 3 African countries; focused on driving growth, transformational change and reducing costs. • Advisor to Board and C-suite on regional-wide strategies, HR, quality assurance, leveraging technologies, hedging on market intelligence, resource allocation, and a new hybrid organisational chart tailored for >2,200 FTEs. • Accelerated organisational growth by introducing a robust outpatient strategy, resulting in 27 new outpatient facilities and specialty clinics serving 3,000 patients annually, and set up of a new pharmacy home delivery service. • Designed and implemented a 5-year regional strategic plan for internal stakeholders- 1st time the organisation utilised an internal consultant for this responsibility; oversaw research, writing, presentation and post-delivery. • Led the 1st international emergency response project for the organisation, delegating and supervising a multi-disciplinary team of 9 doctors and nurses to provide medical care to 450 people. • Implemented 9 new clinical services successfully by taking on a data-driven approach; harnessing insights gathered from financial review, due diligence, feasibility studies and forecasting; as well as mapped and optimised processes. • Chaired Departmental Leadership Councils, established all council-related strategies, best practices, policies and processes; all aimed at aligning leadership roles with organisational goals and long-term plans. • Led and delivered 8 Lean projects resulting in reduced cancellation rates, waiting times, no-show rates, patient turnaround times, and increased patient satisfaction levels. • Vital role in winning bid for an eight-figure 5-year regional monitoring and evaluation programme impacting 130 facilities, 1,300,000 direct beneficiaries and 5,300 health workers over 3 years; reviewed budgets and developed strategies. Show less

Education

  • University of Warwick - Warwick Business School
    Master of Business Administration - MBA, Business Administration and Management, General
    2018 - 2023
  • City University London
    MSc Construction Management
    2012 - 2013
  • QA
    PRINCE2 Practitioner
    2013 - 2013
  • CIAL, Centro de Línguas
    CEFR: Portuguese A2 Certification, Portuguese Language and Literature
    2007 - 2007
  • Prague Schools
    Trinity.TEFL Level 4 Cert., Teaching English as a Second or Foreign Language/ESL Language Instructor
    2006 - 2006
  • Northeastern University
    Bachelor of Science (BSc, Hons), Business Administration, Marketing and HRM (Double)
    1997 - 2003
  • Harvard University
    Psychology
    2000 - 2000
  • Harvard University
    Linguistics
    2000 - 2000
  • Lincoln International School
    International Baccalaureate
    1991 - 1997
  • Harvard Kennedy School
    Executive Education, Adaptive Leadership for Africa: Chaos, Complexity and Courage
    2018 - 2018
  • Nova School of Business and Economics
    Executive Education: Social Innovation & Reflective Leadership, Business Administration and Management, General
    2022 - 2022

Community

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