Experience

Embassy of Canada | Ambassade du Canada

• Canada
• International Affairs
• 700 & Above Employee

• Administrative Assistant

  • May 2018 - Present



Cigna European Services

• Pozuelo De Alarcón Area, Spain

• Claim Analyst

  • Sep 2014 - 2018

  Detailed analysis of claims from expatriates, evaluation of health-care claims, interpretation of codes and terminology used in the billing process; review of paperwork submitted by patients and care providers; determination of coverage acceptance based on guidelines and services provided Detailed analysis of claims from expatriates, evaluation of health-care claims, interpretation of codes and terminology used in the billing process; review of paperwork submitted by patients and care providers; determination of coverage acceptance based on guidelines and services provided



Colt Technology Services

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Service Repair Center Techinician - Portugal and Spain

  • Apr 2004 - Jun 2014

  • Back-Office Team Deputy: Team leader upon manager’s absence coordinating tasks performed by the entire team, as well as preparing activity and performance reports. • Customer Service Coordinator: Conducted team and service providers performance reviews, customer survey analysis and follow up, tracking and prioritization of escalated customer incidents. • Support Specialist: First level escalation contact for Telecommunications Operators, responsible for remote configuration, testing and troubleshooting of customer issues on data and voice equipment including IP Access, VPN, DSL, ATM and L2TP devices. • Training Coach: Preparation of documentation, user manuals, and new staff training. Show less



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Helpdesk Technician

  • Jul 2003 - Dec 2003

  • Phone help desk support to end-users of Packard Bell personal computers in Portugal and Spain. • Phone help desk support to end-users of Packard Bell personal computers in Portugal and Spain.



Banco Bradesco

• Brazil
• Banking
• 700 & Above Employee

• Assistantant of Direction and Chairmanship

  • Nov 1990 - Feb 2001

  • Direct administrative support to Directors and President at the International Relations Department. • Coordinator to the president’s events abroad e.g. IMF (International Monetary Fund). • Direct administrative support to Directors and President at the International Relations Department. • Coordinator to the president’s events abroad e.g. IMF (International Monetary Fund).