Experience

Progressive Infotech Pvt. Ltd.

• India
• IT Services and IT Consulting
• 100 - 200 Employee

• Assistant General Manager

  • Aug 2018 - Present

  1) Manager IT 2) Responsible for Service Delivery of NOC Monitoring3) IT Service Delivery & Operations 4) L2 & L3 Team handling5) Head of Center of Excellence {COE} 6) Asigra Backup & Restoration Services7) Data Center Services ( On-Premise, Public Cloud AWS & Azure)8) Monitoring Tool Deployment (Nagios Enterprise, Site 24 X 7, Dynatrace etc)



Hitachi Systems Micro Clinic

• AGM- Technical Infrastructure

  • Feb 2017 - May 2018

  Assistant General Manager : Technical Infrastructure Responsible for Service Delivery of North & East region.Project Handled :Punjab Sewa Kendra (PSK)CRIS: Digitization of Signal Register (TSR)



Progressive Infotech Pvt. Ltd.

• India
• IT Services and IT Consulting
• 100 - 200 Employee

• Country Manager-Service Operations (Center Of Excellence- Head)

  • Apr 2015 - Jan 2017

  Team Size: 35Center of Excellence- Technical Support Services1) IT Infrastructure Team2) Network & Security Team3) Tools Admin4) Windows & Linux System Admin5) Microsoft Exchange Admin6) Cloud Azure & AWS System Admin7) Cloud Backup Management Team NOC Manager for Monitoring Service (Cloud Server, Network Devices, Routers, Firewall)Account Manager for customerCloud Service Operations Manager,Presale for Data Center Service Operation (Technical Proposals)Monthly Review with customers, MOM Published & follow up to close the open pointsL2 & L3 Cloud Support Services

• Project Manager

  • Jan 2013 - Mar 2015

  Project Manager : Data Center management ( 1st Dec 2013 to till date)Availability: Responsible for Data center Services Availability, IT Infra SLA Management Vendor ManagementProject Manager for All India Radio 48 Locations Data Center Project (1st Jan 2013 to Nov 2013)Responsible for :Installation & Configuration of IT Infra HP Server , Storage and NETIA softwareEnd to End Closure and Final Sign off IT Infra Delivery on All 48 locations ( Vendor tie up) for Logistic & WarehousingVendor & Engineer Coordination for Installation of IT HardwareSign off on I Note Vendor Coordination for installation of Non IT Equipments UPS , Air Condition

• Manager Service Operations

  • Jun 2008 - Dec 2012

   Supply Chain Management: Responsible for all running service accounts for spares & logistic to close the calls with in SLA. Spare stock Planning, Deployment & Replenishment. Quarterly Stock audit. Vendor Management: Responsible for Vendors Bill Submission in account and monthly payout to vendors. Vendor Stock should be equipped as per our service requirements. SLA management with Vendor. Quarterly reconciliation.  P & L Management: Responsible for accounts P & Monthly Spare P & L reports. Service Delivery should be in budget. Owner for approval Process.B2B contract Sign off with OEM Incident Management: Responsible for all incidents in which spare required. Evaluation of spare, Spare purchase, Logistic and Call Closure within agreed SLA On Engineer Productivity: Responsible for Engineer productivity, Call Closure, Engineers skill development & planning for training & certificationHP Warranty Manager: Service Centre In-charge PAN India Call Management Engineer Skill development & Training Certifications planning as per Call volume Warranty process adherence  Spare return cycle Responsible for OEM warranty Process adherences Reports Management Weekly & Monthly Report for Spare Consumptions (Client wise) Weekly & Monthly Report Cost Vs Budget report (Client wise) Monthly analysis report on spare transaction (3Month Comparison) Monthly analysis report on Call attended Vs Closure (3Month Comparison) Monthly Cost analysis report Cost Vs Budget (Client wise) Weekly & Monthly Report Daily Call Attended by engineer  Weekly & Monthly Report Call attended Vs Call Closure

• Service Delivery Manager

  • May 2004 - May 2008

  Service Delivery Manager Handled Progressive Chandigarh Regional as a Service Delivery Manager  Handled a team of more than 45 technical people.Responsibilities Account Manager: Responsible for all running service accounts. Service delivery and P& L of service accounts. Customer Relationship Manager: Maintaining relationship between clients & Progressive.  Annual Maintenance contract: Responsible to maintain FMS & AMC order Renewal & New Business addition as per Quarterly targets defined.  Team Building: Responsible to upgrade the team technical competency & team Motivation. Escalation Manager: Responsible for all types of Customer Escalations in Chandigarh region.

• Sr. FMS Engineer

  • Nov 2001 - Apr 2004

  Sr. F.M. Engineer Provided IT Facilities Management Services to Hughes Escorts Communication Ltd. Sector 18 Gurgaon.Responsibilities System administration: Routine maintenance of Compaq & Dell Servers, HP, IBM, Dell and HCL Desktops, Network Printers and other peripherals. Network administration: Maintenance of NT 4.0 based network of around 210 workstations. SAP connectivity: Installation and maintenance of SAP clients making connectivity over VSAT, Lease Line environment. Mail administration: Maintenance of Linux Qmail server installed at Gurgaon office and other locations connected to Corp. Office via lease line and V-Sat.Worked as Project Engineer on behalf of IBM, Site at Whirlpool of India Ltd. Qutab Institutional Area New Delhi For Three Months (Payroll Progressive Infotech)Worked as a Team Member of IBM at Ballarpur Industries Limited Gurgaon on behalf of Progressive Infotech Pvt. Ltd. For Three Months.F.M. Resident Engineer Handled IT infrastructure of Gillette India Ltd., E-31 Okhla Industrial Area Phase-2 New Delhi.F.M. Resident Engineer Handled IT infrastructure of Avery India Ltd., Ballabhgarh (Faridabad).Responsibilities System administration: Routine maintenance of Compaq Server, HP Desktops, , Printers (Dot-matrix, Deskjets, laser printers ) and other peripherals. Network administration: Maintenance of Windows NT based network of around 120 workstations. Mail administration: Hardware maintenance of Lotus Notes mail server connected to Gillette Head Office via broadband. Backup / Restore: by using HP Open View backup software backup the server as per policy.  Assets Management: IT Assets Inventory management, IT vendor coordination.

• Sr. Engineer

  • Apr 2000 - Nov 2001

  Sr. F.M. Engineer Provided IT Facilities Management Services to Larsen & Toubro Ltd. Sector 26 Chandigarh. Provided IT Facilities Management Services to Whirlpool Sector 22 Chandigarh.Responsibilities System administration: Routine maintenance of Compaq & Dell Servers, HP, IBM, Dell and HCL Desktops, Network Printers and other peripherals. Network administration: Maintenance of NT 4.0 based network of around 50 workstations. SAP connectivity: Installation and maintenance of SAP clients making connectivity over VSAT, Lease Line environment. Mail administration: Maintenance of Linux Qmail server installed at Gurgaon office and other locations connected to Corp. Office via lease line and V-Sat.



Binary Solutions Pvt. Ltd.

• Sr. Engineer

  • Apr 1998 - Apr 2000

  F.M.S. Support Handled IT Infrastructure of Sea bridge Maritime Agencies Pvt. Ltd. And Parekh Marine Agencies Pvt. Ltd., Calcutta.Responsibilities System administration: Routine maintenance of Novell, NT Server, Desktops, Network Printers (Laser, Inkjet), Desk Jet, IBM Laptops and Network Equipment’s. Network administration: Maintenance of Novell 3.12 & 5 based network of around 25 workstations at each location. IBM AS/400 Client: Support & Installation of IBM AS/400 Client connectivity VIA Lease Line in Sea bridge Maritime.



Zenith Computers Ltd.

• Trainee Engineer

  • Jan 1998 - Mar 1998

  Customer Support EngineerOnsite Installation, Maintenance and Up gradation of Zenith computers, printers and related peripherals.