Sheila Luttrell
IT Project Manager at Rice University- Claim this Profile
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Topline Score
Bio
LaTrina Taylor
Sheila has excellent written and verbal communication skills, is extremely organized, can work independently, and is able to effectly multi-task to ensure that all projects are completed in a timely manner.
Tara Wandel, MBA
I worked with Sheila for several years and her projects were always well planned and thought out. She anticipated questions and made sure to have answers before presenting any information. Sheila is an exceptional individual and is someone that others should emulate in her work ethic and knowledge.,
LaTrina Taylor
Sheila has excellent written and verbal communication skills, is extremely organized, can work independently, and is able to effectly multi-task to ensure that all projects are completed in a timely manner.
Tara Wandel, MBA
I worked with Sheila for several years and her projects were always well planned and thought out. She anticipated questions and made sure to have answers before presenting any information. Sheila is an exceptional individual and is someone that others should emulate in her work ethic and knowledge.,
LaTrina Taylor
Sheila has excellent written and verbal communication skills, is extremely organized, can work independently, and is able to effectly multi-task to ensure that all projects are completed in a timely manner.
Tara Wandel, MBA
I worked with Sheila for several years and her projects were always well planned and thought out. She anticipated questions and made sure to have answers before presenting any information. Sheila is an exceptional individual and is someone that others should emulate in her work ethic and knowledge.,
LaTrina Taylor
Sheila has excellent written and verbal communication skills, is extremely organized, can work independently, and is able to effectly multi-task to ensure that all projects are completed in a timely manner.
Tara Wandel, MBA
I worked with Sheila for several years and her projects were always well planned and thought out. She anticipated questions and made sure to have answers before presenting any information. Sheila is an exceptional individual and is someone that others should emulate in her work ethic and knowledge.,
Credentials
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Lean Six Sigma Green Belt
University of Houston College of TechnologyOct, 2014- Oct, 2024 -
ITIL Foundation Certificate in IT Service Management
PeopleCert GroupOct, 2011- Oct, 2024
Experience
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Rice University
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United States
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Higher Education
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700 & Above Employee
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IT Project Manager
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Nov 2016 - Present
Responsible for all stages and types of projects, with a strong reputation for specializing in large-scale IT infrastructure upgrades that directly impact the entire campus population. Responsibilities include developing, implementing, coordinating and managing the project-based activities of the Information Technology division with a holistic view of divisional priorities and project portfolio. Exceptional understanding of the benefits and intricacies of cloud services adoption, viewed by peers as an “IT Evangelist” who can educate stakeholders on best practices for secure, intentional implementation of new tools.
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Baylor College of Medicine
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United States
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Higher Education
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700 & Above Employee
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IT Project Manager
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Sep 2012 - Oct 2016
Perform advanced enterprise project management and implementation activities including: project planning, scope definitions, financial justifications, vendor selections, resource management, scheduling and controlling of complex enterprise-wide IT projects. Ensure the successful delivery of projects while following industry and vendor best practices, and maintains regular communication and reporting to leadership. Provide continuous review of project and operational processes, offering guidance on process improvement opportunities when observed.
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Telecommunications Service Coordinator
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Mar 2011 - Sep 2012
Provide technical support on Avaya/Nortel CS2100 PBX system, and additional peripheral products on multiple platforms. Provide assistance to Field Technicians and customers with system diagnostics as well as software updates and repairs. Efficiently manage and process daily move/add/change requests, and coordinate complex department moves. Process requests for corporate pagers, cell phones, network cabling, and other auxiliary telecommunications services offered by the department. Create and provide extensive training documentation for customers and team-members.
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I.T. Services Coordinator
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Feb 2005 - Mar 2011
Provided general project support and expertise for large department moves, coordinating all I.T.-related components of the move. Managed cabling infrastructure, telecom requirements, PC moves, applications needs, IP addressing needs for static devices, etc. Maintained schedule, project budget, and communications among all stakeholders including construction trades, customer representatives, moving company, and all I.T. sections.Managed the College’s Microsoft and Adobe volume licensing agreements, including annual renewals and vendor negotiations, evaluations of new products and services, and customer requests for new quotes, installations/volume license keys, etc.Maintained Intranet pages for multiple I.T. departments, and participated in several redesign initiatives, including a recent service-catalog redesign.Managed domain name registrations and renewals for over 100 domain names.Basic SharePoint site creation and administration – Designed several solutions for effective cross-department project collaboration.
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Administrative Support Coordinator II
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Nov 2003 - Feb 2005
Provided extensive administrative support to Director of I.T. Customer Services (includes Telecommunications, Help Desk, and Field Support Services). Maintained and monitored $3M+ annual operating budget, scheduled travel for top I.T. executives, performed general administrative functions. Managed multiple I.T. projects as assigned, taking ownership of each from assignment to completion.
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Administrative Support Coordinator
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Nov 2000 - Nov 2003
Responsible for the billing, assignment, service, and inventory of pagers and cell phones for the College. Served as primary vendor and customer contact, coordinating user needs with vendor availability for pagers and cell phones. Answered main phone line into the Telecommunications office. Sent monthly detailed paper billing statements to all departments in the College.
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KPN
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Netherlands
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Telecommunications
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700 & Above Employee
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Help Desk
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Mar 2000 - Nov 2000
I provided level 1 and Tier 2 customer support to Bell Atlantic/Verizon DSL customers in the northeast U.S. Handled escalations, served as team-leader in a 150+ user call center. I provided level 1 and Tier 2 customer support to Bell Atlantic/Verizon DSL customers in the northeast U.S. Handled escalations, served as team-leader in a 150+ user call center.
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Education
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1999 - 2001
M.T.I. College of Business and Technology
Associate of Science, Computer Systems Technology -
1990 - 1994
Clear Creek High School
Community
