Ahmed Abdelwahab

Core Network Engineer at PlusServer
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Contact Information
us****@****om
(386) 825-5501
Location
DE
Languages
  • Arabic -
  • English -
  • German -
Skills

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Bio

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5.0

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Ali Abdel Hamid

Ahmed is so humble person who helps as much as he can. He is professional, self motivated and eager to learn.

Karsten Schroeder

Ahmed worked with us in our office in Eschborn, supporting our business in the Telco market. Ahmed possesses excellent skills required to complete a project while gaining the acceptance of his coworkers. The work he produces is on time as well as accurate. This had made him a valuable part of our team.

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Credentials

  • Ansible for Network Engineers
    Udemy
    Nov, 2021
    - Oct, 2024
  • Linux Essentials Professional Development
    Linux Professional Institute
    Jan, 2021
    - Oct, 2024
  • Introduction to Network Virtualization with NSX
    VMware
    Apr, 2020
    - Oct, 2024
  • Network and Security Solution Architecture with NSX
    VMware
    Apr, 2020
    - Oct, 2024
  • Scrum and Agile Basics
    Udemy
    Mar, 2020
    - Oct, 2024
  • Coronavirus - What you need to know
    Alison - Free Online Learning
    Feb, 2020
    - Oct, 2024
  • Understanding of Cisco Network Devices
    Cisco
    Feb, 2020
    - Oct, 2024
  • Introduction to the Junos Operating System (IJOS)
    Juniper Networks
    Jan, 2020
    - Oct, 2024
  • Imolementation CISCO IP Switched Networks (SWITCH) 2.0
    Cisco
    Apr, 2019
    - Oct, 2024
  • Implementing CISCO IP Routing (Route) 2.0
    Cisco
    Oct, 2018
    - Oct, 2024
  • Incident Management
    netzTeam GmbH
    Mar, 2016
    - Oct, 2024
  • Technical Support Group
    ExperTeach GmbH
    Feb, 2016
    - Oct, 2024
  • MCSA: Windows Server 2012
    Microsoft
    Jul, 2015
    - Oct, 2024
  • MCPS: Microsoft Certified Professional
    Microsoft
    Jun, 2015
    - Oct, 2024
  • IBM System x Technical Principles
    IBM
    Sep, 2014
    - Oct, 2024
  • Dangerous Goods Regulations
    EgyptAir
    Apr, 2007
    - Oct, 2024
  • Imposters and Canadian Travel Documents
    Canada Border Services Agency
    Apr, 2007
    - Oct, 2024
  • Passenger Traffic and Sales Handling
    EgyptAir
    Feb, 2007
    - Oct, 2024
  • Secretary and Office Automation
    Faculty of Computer and Information Science, Ain Shams University
    Apr, 2003
    - Oct, 2024
  • Juniper Networks Certified Associate, Junos (JNCIA-Junos)
    Juniper Networks
    Jun, 2020
    - Oct, 2024
  • NSE 1 Network Security Associate
    Fortinet
    Jul, 2020
    - Oct, 2024
  • NSE 2 Network Security Associate
    Fortinet
    Jul, 2020
    - Oct, 2024
  • Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
    Cisco
    Sep, 2018
    - Oct, 2024
  • Cisco Certified Network Associate (CCNA) Routing and Switching
    Cisco
    Jul, 2015
    - Oct, 2024
  • A+
    CompTIA
    Nov, 2013
    - Oct, 2024

Experience

  • PlusServer
    • Germany
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Core Network Engineer
      • Dec 2019 - Present

      * Planning, installation, support, operation and optimization of our network infrastructure consisting of routers, switches, firewalls from the leading manufacturers Juniper, Cisco and Fortinet. * Processing of internal and customer-related orders in our ticket system RT or Jira including IP administration and assignment, VLAN administration, port and routing configuration, planning and implementation of dynamic routing concepts (BGP, OSPF, IS-IS). * Planning and operation of complex MPLS networks including cross-site Layer2 and Layer3 connections (L3VPN, L2VPN). * Supervision of backbone lines (connection, maintenance and troubleshooting). * Diagnostics and troubleshooting in the 3rd level support network for all of the aforementioned areas, including participation in on-call service. * Coordination and implementation of internal projects in the area of network including coordination with internal interfaces and customers. * Documentation of internal and customer solutions in our internal systems. * Support of pre-sales in the creation of customer solutions in the network area. Show less

  • Live Reply DE
    • Germany
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Enterprise Serivce Support 3rd Level Consultant
      • Jan 2018 - Dec 2019

      In Enterprise Service Support and Operation Configuration Management, I am responsible for ensuring the availability and quality of the services provided to ISDN customers in the 2nd/3rd level, observing agreed KPIs. Main tasks: Incident management for all ISDN business customers whose incidents can not be resolved in the upstream 1st level team, e.g. Access, routing, and interconnection issues. In this context, creation and analysis of Nemos and IRIS traces for planning of further troubleshooting. • Problem management for recurring faults or long-term incidents of ISDN business customers or for the ISDN platform in general in cooperation with partners, engineering and manufacturers. • Service Request Management o 2nd level configuration tasks for ISDN business customer services, e.g. AVS to configure dual homing and configuration of features that can not be set up by 1st level. o Configuration tasks for the ISDN platform, e.g. SRM for setting up and aligning ports for interconnections or in-network connections. o Info and de-escalation management for current incidents and problems. Show less

  • Vodafone Global Enterprise
    • United Kingdom
    • 100 - 200 Employee
    • Incident Manager
      • Jan 2016 - Dec 2017

      As certain sustainable solutions within the frame work of Incident management process. Also the analysis and evaluation of events in the context of incidents with a high failure penetration range, with the objective of sustaining service availability. • Perform fault troubleshooting, identification and resolution for Vodafone Germany Enterprise Customers . • Troubleshoot and Isolate Problems on different Vodafone Germany Products not limited to Company Net, Internet Business, International and National Carrier . • Solve the Incident within the comply SLA and meet the agreed KPI • Deal with different Internal Competence Teams ,Carriers and 3rd Parties to solve the ticket when needed to solve the ticket within SLA . • Work on Shift basis 24*7 including weekends and public on rotational basis • Basic IP and Voice knowledge/ Experience in the area of Routing ,Switching, TCP/IP, DSL and ISDN • Good knowledge of Vodafone fixed, mobile and convergence products and the Vodafone portfolio tool. Show less

  • IBM
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Remote Technical Support Specialist
      • Jan 2014 - Dec 2015

      This role participates in remote technical support of IBM hardware and software products and/or systems and may include the following: - Provide remote troubleshooting and analysis assistance for installation (or reinstallation), usage and configuration questions. - Provide answers for general usage and operation questions. Provide problem determination / problem source Identification. - Review diagnostic information to assist in isolation of a problem cause (which could include, assistance interpreting traces and dumps). - Identify known defects and fixes to resolve problems. - Provide assistance on supported product known defects for which available corrective service information and program fixes are available. - Identify suspected defects and engage development teams to assist in resolution. Provide assistance with questions regarding product documentation related to the supported products. - Interpret online manuals regarding IBM code and application interfaces. Show less

  • Vodafone International Services (VIS)
    • International Account Advisor
      • Feb 2012 - Dec 2013

      Act as a frontline interface with customers of Vodafone Germany Customers. Role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a Vodafone global customer service standard. Act as a frontline interface with customers of Vodafone Germany Customers. Role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a Vodafone global customer service standard.

  • EgyptAir
    • Egypt
    • Airlines and Aviation
    • 700 & Above Employee
    • Traffic and Sales Officer
      • Nov 2006 - Dec 2013

      7 years experience in customer services in airline industry with a hospitality focus. Good knowledge and working experience on DCS, AMADEUS systems. Offer passengers the highest levels of service from the moment they check-in through to their final destination; the gates the lounges and beyond. Work on the front line to help our customers with everything from last minute travel plans to itinerary changes. Issue the tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Show less

  • International Aviation Business
    • Egypt
    • Airlines and Aviation
    • 100 - 200 Employee
    • Ground Traffic Officer
      • Sep 2003 - Oct 2006

      Check guests in and assist in checking in baggage or locating mishandled ones. At the gate, I handle passenger assistance, seat assignments and boarding passes. On the Ramp I provide safety and security around the parked aircraft, load and unload baggage, direct all arriving and departing aircraft to and away from the gate, operate and maintain ground and gate equipment and vehicles, service the aircraft, and remain in communication with flight operations, among other duties. Check guests in and assist in checking in baggage or locating mishandled ones. At the gate, I handle passenger assistance, seat assignments and boarding passes. On the Ramp I provide safety and security around the parked aircraft, load and unload baggage, direct all arriving and departing aircraft to and away from the gate, operate and maintain ground and gate equipment and vehicles, service the aircraft, and remain in communication with flight operations, among other duties.

Education

  • Ain Shams University
    Bachelor of Alson (BA), German Studies
    1999 - 2003

Community

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