Experience

London Bridge Child Care Services Inc.
• Canada
• Education Administration Programs
• 1 - 100 Employee
• Supply Educator

  • Nov 2022 - Present


Sorsogon National High School

• Philippines
• Primary and Secondary Education
• 1 - 100 Employee

• Senior High School Teacher

  • Jul 2019 - Sep 2021

  • Observes and evaluates students’ academic performance, behavior and social development. • Keeps thorough records of students’ progress. • Manages classroom of up to 50 students. • Enhances student learning by designing lesson plans that optimize wide range of instructional approaches and innovative classroom activities. • Communicates frequently with parents, students and faculty to provide feedback and discuss important issues. • Observes and evaluates students’ academic performance, behavior and social development. • Keeps thorough records of students’ progress. • Manages classroom of up to 50 students. • Enhances student learning by designing lesson plans that optimize wide range of instructional approaches and innovative classroom activities. • Communicates frequently with parents, students and faculty to provide feedback and discuss important issues.



CCIS Singapore Pte Ltd

• Singapore
• Business Consulting and Services
• 1 - 100 Employee

• Operations Executive

  • Sep 2010 - Apr 2012

  • Responsible for sourcing new business opportunities and clients via telesales, meeting and presenting proposals with prospected clients • Maintaining and servicing the clients’ account • Overseeing project scheduling and coordination • Monitoring conducted training and address client queries • Developed telemarketing scripts for new hires • Responsible for sourcing new business opportunities and clients via telesales, meeting and presenting proposals with prospected clients • Maintaining and servicing the clients’ account • Overseeing project scheduling and coordination • Monitoring conducted training and address client queries • Developed telemarketing scripts for new hires



ePerformax Contact Centers & BPO

• Philippines
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Supervisor

  • Apr 2006 - Jun 2010

  • Responsible for general management and training & development of new employees • Facilitating final certification of new hired agents • Driving continuous improvement of the team and ensuring client goals are met through administrative support, quality monitoring & development and coaching • Identifying trends and training gaps for the Contact Center • Attendance and attrition management • Submission of reports for client review • Responsible for general management and training & development of new employees • Facilitating final certification of new hired agents • Driving continuous improvement of the team and ensuring client goals are met through administrative support, quality monitoring & development and coaching • Identifying trends and training gaps for the Contact Center • Attendance and attrition management • Submission of reports for client review