Titus James
Collaboration & IDM Manager at King's Service Centre- Claim this Profile
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Bio
Ben Harris
Titus's enthusiastic customer service is what I try to emulate in my day to day work. I've seen first hand many times where he can defuse almost any situation with his charm, technical knowledge and ability to translate things into a medium the customer understands and can relate to.
Ariel V.
An amazing, spirited personality. Titus is already knowledgeable, on top of being a sponge for even more knowledge. He has a great way with clients and is very patient and level-headed when dealing all types of situations. He is a valuable asset to any organization.
Ben Harris
Titus's enthusiastic customer service is what I try to emulate in my day to day work. I've seen first hand many times where he can defuse almost any situation with his charm, technical knowledge and ability to translate things into a medium the customer understands and can relate to.
Ariel V.
An amazing, spirited personality. Titus is already knowledgeable, on top of being a sponge for even more knowledge. He has a great way with clients and is very patient and level-headed when dealing all types of situations. He is a valuable asset to any organization.
Ben Harris
Titus's enthusiastic customer service is what I try to emulate in my day to day work. I've seen first hand many times where he can defuse almost any situation with his charm, technical knowledge and ability to translate things into a medium the customer understands and can relate to.
Ariel V.
An amazing, spirited personality. Titus is already knowledgeable, on top of being a sponge for even more knowledge. He has a great way with clients and is very patient and level-headed when dealing all types of situations. He is a valuable asset to any organization.
Ben Harris
Titus's enthusiastic customer service is what I try to emulate in my day to day work. I've seen first hand many times where he can defuse almost any situation with his charm, technical knowledge and ability to translate things into a medium the customer understands and can relate to.
Ariel V.
An amazing, spirited personality. Titus is already knowledgeable, on top of being a sponge for even more knowledge. He has a great way with clients and is very patient and level-headed when dealing all types of situations. He is a valuable asset to any organization.
Credentials
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Microsoft Certified: Cybersecurity Architect Expert
MicrosoftNov, 2022- Oct, 2024 -
Microsoft Certified: Azure Security Engineer Associate
MicrosoftSep, 2021- Oct, 2024 -
Microsoft Certified: Identity and Access Administrator Associate
MicrosoftAug, 2021- Oct, 2024 -
ITIL Foundation
AXELOS Global Best Practice
Experience
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King's Service Centre
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United Kingdom
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Information Services
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100 - 200 Employee
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Collaboration & IDM Manager
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Nov 2020 - Present
Leading a team of ten engineers comprised of three sub teams; focusing on Identity and Access Management, Microsoft Teams and Messaging, as well as MIM based Identity Management. Developing technical delivery road-maps, administering personal development reviews, in addition to representing our platforms to other departments within King’s College London university. Maintaining an element of hands-on technical service as well as being an escalation point for design decisions.
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Identity & Access Management (IAM) Lead
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Jul 2020 - Nov 2020
Working in hybrid on-prem and Azure environment to administer 100k+ identities. Implemented and managed Azure based SSPR, MFA, and Passwordless solutions. Setup and configured federated app access with SAML, OIDC and OpenAthens. Lead projects to implement Identity and Access solutions as well as consult/enforce policy governance.
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Identity & Access Management (IAM) Engineer
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Aug 2018 - Jul 2020
Primary focus was on Active Directory and directory services across the environment. Roll-out and administer Advanced Threat Protection threat detection and hunting. Migrated services from ADFS to Azure based authentication, setting up conditional access enforcement. Advise and implement security based policy for Identity.
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ITSD Senior Analyst
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Sep 2017 - Aug 2018
Senior analyst, subject matter expert, and technical escalation point supporting King's College staff and students.
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Datasharp
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United Kingdom
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Telecommunications
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1 - 100 Employee
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IT Engineer
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Mar 2015 - Aug 2017
Working in the fast paced IT Support and telecommunications industry proactive and a fast learner with technical background in IT. • Provide remote & on-site support to Datasharp customers • Resolve escalated tickets • Provide support and training to Help Desk engineers • Survey and design solutions for new and existing Datasharp Customers • Excellent communication skills to work well with our customers • Office 365 configuration and migration • Excellent network diagnostic knowledge • Excellent server platform knowledge Show less
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ePolk Inc
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Florida, USA
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Technology Solutions Engineer
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Oct 2011 - Nov 2014
Troubleshooting complex and dynamic environments in office, offsite with clients and via remote connection. Triage incoming issues while balancing the communications needs of each case. Maintaining network systems, designing hardware solutions, outlining policy and documenting incident reports. • Administration of onsite and off site servers remotely and physically • Administration of Merak mail server / POP, IMAP and Exchange services • Maintain all on premise and remote computer equipment • Create and manage technical support tickets • Setup and maintain office Nextiva VoIP systems • Improve system performance by identifying problems • Administration of multi-level data backup and disaster recovery Show less
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1st Priority Staffing
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Florida, USA
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Web Developer
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Dec 2010 - Jul 2011
Designing and implementing dev stages of new web front-end/back-end solutions for client’s use at staffing agency. Adapting current forms and documents from paper to digital system. • Develop web content on Adobe Dreamweaver and Flash elements • Maintenance of onsite desktops, hardware and software • Upload and manage content via FTP services • Administration / maintenance of current web servers and email • Code PHP elements for backend functionality Designing and implementing dev stages of new web front-end/back-end solutions for client’s use at staffing agency. Adapting current forms and documents from paper to digital system. • Develop web content on Adobe Dreamweaver and Flash elements • Maintenance of onsite desktops, hardware and software • Upload and manage content via FTP services • Administration / maintenance of current web servers and email • Code PHP elements for backend functionality
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Education
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Full Sail University
Bachelor of Science, Audio Engineering
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