Ian Hatfield (BRMP®)
Digital Technology Business Relationship Manager - Operations & Manufacturing at Raytheon Technologies- Claim this Profile
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Bio
Pamela Beard
Ian was a valuable member of our team at Guidant Global, helping to facilitate the myriad business projects with our central IT team. Whenever, we encountered a challenge or delay, Ian always knew who would be the right resource to help get things back on track. He possesses the rare skill of being able to work well with both IT and business, spending numerous hours fostering relationships and understanding between leaders in both parts of our organization. Ian would be an asset to any organization.
Audrey McCulloch
I have worked with Ian over the past two years, where Ian has supported the SRG business as an interface between IT and the operations. Throughout my time working he has always been the kind of person to get things done, and has increased the pace on issue resolution across our branch network. Ian has supported with the delivery of our main IT projects to ensure they are delivered in time and with minimum disruption to the day to day operations. Ian has the ability to manage our expectations, to balance the needs of both functions and to educate the business in the more technical aspects of projects and solutions. On top of all that Ian is a great guy, he has developed strong relationships across the whole business at all levels, and is highly respected. I would highly recommend Ian to any organisation. Ian will be sadly missed in our business.
Pamela Beard
Ian was a valuable member of our team at Guidant Global, helping to facilitate the myriad business projects with our central IT team. Whenever, we encountered a challenge or delay, Ian always knew who would be the right resource to help get things back on track. He possesses the rare skill of being able to work well with both IT and business, spending numerous hours fostering relationships and understanding between leaders in both parts of our organization. Ian would be an asset to any organization.
Audrey McCulloch
I have worked with Ian over the past two years, where Ian has supported the SRG business as an interface between IT and the operations. Throughout my time working he has always been the kind of person to get things done, and has increased the pace on issue resolution across our branch network. Ian has supported with the delivery of our main IT projects to ensure they are delivered in time and with minimum disruption to the day to day operations. Ian has the ability to manage our expectations, to balance the needs of both functions and to educate the business in the more technical aspects of projects and solutions. On top of all that Ian is a great guy, he has developed strong relationships across the whole business at all levels, and is highly respected. I would highly recommend Ian to any organisation. Ian will be sadly missed in our business.
Pamela Beard
Ian was a valuable member of our team at Guidant Global, helping to facilitate the myriad business projects with our central IT team. Whenever, we encountered a challenge or delay, Ian always knew who would be the right resource to help get things back on track. He possesses the rare skill of being able to work well with both IT and business, spending numerous hours fostering relationships and understanding between leaders in both parts of our organization. Ian would be an asset to any organization.
Audrey McCulloch
I have worked with Ian over the past two years, where Ian has supported the SRG business as an interface between IT and the operations. Throughout my time working he has always been the kind of person to get things done, and has increased the pace on issue resolution across our branch network. Ian has supported with the delivery of our main IT projects to ensure they are delivered in time and with minimum disruption to the day to day operations. Ian has the ability to manage our expectations, to balance the needs of both functions and to educate the business in the more technical aspects of projects and solutions. On top of all that Ian is a great guy, he has developed strong relationships across the whole business at all levels, and is highly respected. I would highly recommend Ian to any organisation. Ian will be sadly missed in our business.
Pamela Beard
Ian was a valuable member of our team at Guidant Global, helping to facilitate the myriad business projects with our central IT team. Whenever, we encountered a challenge or delay, Ian always knew who would be the right resource to help get things back on track. He possesses the rare skill of being able to work well with both IT and business, spending numerous hours fostering relationships and understanding between leaders in both parts of our organization. Ian would be an asset to any organization.
Audrey McCulloch
I have worked with Ian over the past two years, where Ian has supported the SRG business as an interface between IT and the operations. Throughout my time working he has always been the kind of person to get things done, and has increased the pace on issue resolution across our branch network. Ian has supported with the delivery of our main IT projects to ensure they are delivered in time and with minimum disruption to the day to day operations. Ian has the ability to manage our expectations, to balance the needs of both functions and to educate the business in the more technical aspects of projects and solutions. On top of all that Ian is a great guy, he has developed strong relationships across the whole business at all levels, and is highly respected. I would highly recommend Ian to any organisation. Ian will be sadly missed in our business.
Credentials
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Business Relationship Management Professional
Business Relationship Management Institute -
ITIL Foundation in IT Service Management (version 3)
ITIL Foundation Certification Training Level -
Prince 2 for Practitioners
AXELOS Global Best Practice
Experience
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Raytheon Technologies
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United States
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Aviation and Aerospace Component Manufacturing
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700 & Above Employee
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Digital Technology Business Relationship Manager - Operations & Manufacturing
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Jan 2022 - Present
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Senior IT Account & Service Manager
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Apr 2020 - Mar 2022
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Impellam Group
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United Kingdom
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Staffing and Recruiting
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400 - 500 Employee
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IT Business Relationship Manager - Guidant Global & SRG Global
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Oct 2018 - Nov 2019
Supporting two of Impellam Groups global brands - Guidant Global and SRG Global - in an IT Business Relationship Manager capacity, with a mutual goal of increasing business & IT performance.Guidant Global - International award-winning recruitment outsourcing specialist offering tailored MSP, RPO and SOW solutions. Accountable to the CEO and Global VP Technology Management on all matters IT related.SRG Global - One of the UK's leading Science Specialist Resourcing organisations with a 60% share of the UK market in Science, Engineering & Clinical market sectors.Acting as a single point of contact for all Strategic (incl. demand management, development roadmaps, innovation), Tactical (incl. portfolio management, project governance) and Operational (incl. Service escalation, continuous service improvement) IT matters.
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IT Business Relationship Manager - Guidant Group, SRG, HR & Legal
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Jul 2017 - Oct 2018
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Wincanton
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United Kingdom
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Transportation, Logistics, Supply Chain and Storage
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700 & Above Employee
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IS Account Manager - Group Operations
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Aug 2015 - Dec 2016
Supporting the Retail & Consumer and Industrial & Transport divisions of Wincanton in the delivery of IT requirements and strategic direction within a £1.1bn turnover business.- A proud track record of establishing and maintaining trusted business relationships across the Grocery, General Merchandise, Home & DIY, Consumer, Construction, Defence and Milk/Tankers sectors.- Responsible to the sector Managing Directors, and their teams, for the provision and continuity of IT services to over 100 customers.- For major customers have responsibility for IT input into Key Account Plans and creating IT to IT relationships with customers.- Working with a broad and demanding customer base to provide strategic alignment and opportunities to enhance IT services.- On behalf of the customer facilitate smooth transition of new services from project to BAU.
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IS Account Manager - Manufacturing
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Jul 2012 - Aug 2015
Supporting the Manufacturing division of Wincanton (included FMCG, Construction, Defence and Milk/Tankers sectors) in the delivery of IT requirements and strategic direction.- Responsible to the sector Managing Director, and his team, for the provision and continuity of IT services to their customers.- Acting as senior escalation point for all major BAU service issues to existing customers.- Working with key customers to provide strategic alignment and opportunities to enhance IT services.- On behalf of the customer facilitate smooth transition of new services from project to BAU.- Manage and coach IT Service Management team to define, measure and report IS service levels to a diverse customer base.
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IT Business Services Manager - Foodservices
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Jan 2010 - Jul 2012
To act as the IT primary contact and trusted advisor between Foodservice Operations, the customer and the central IT department for all related services and projects.- Ensure system requirements are correctly identified, specified and delivered for both existing customers and new business opportunities. - Including vehicle tracking & telematics implementation for a fleet of over 100 vehicles and IT infrastructure into a new 200,000 sq ft National Distribution Centre. - Act as IT Service Delivery Manager for a portfolio of blue chip Hospitality customers, including The Restaurant Group, Punch Taverns and Tragus Group.- Agree and define IT Services and Service Level Agreements appropriate to support the 24/7 Foodservice division.
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Punch Pubs & Co
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United Kingdom
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Hospitality
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400 - 500 Employee
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IT Business Partner - Managed estate
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Apr 2007 - Jun 2009
Reported directly into the Group CIO and Managing Director of an estate consisting of 880 pubs, hotels & restaurants. - Catalyst in promoting and maintaining a culture of collaboration between IT and the business. - Shaping IT strategy and delivering a lower IT cost base per pub in the first year of the role. - Reporting on IT performance (BAU & projects) into the Senior Executive team and identifying continuous improvements (SIPs). - Responsible for quality assurance of a multitude of projects, across a broad range of IT disciplines, to Operations, Finance, Human Resources, Marketing and Logistics.
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Spirit Group
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Hospitality
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100 - 200 Employee
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Business Relationship Manager - Operations
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2004 - 2007
- Acting as an interface between IT and Retail Operations. - Facilitating the identity of business problems. - Exploiting opportunities. - Proposing and implementing IT solutions. - Acting as an interface between IT and Retail Operations. - Facilitating the identity of business problems. - Exploiting opportunities. - Proposing and implementing IT solutions.
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Business Systems Manager
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2003 - 2004
- Inspiring and motivating a field based team of Systems Managers.- Accountability for all IT solutions and Service Delivery within the Retail business.- Supplier negotiation and account management of blue chip partners.
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Regional Systems Manager
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1998 - 2003
- Identification, specification, delivery and support of all system requirements to the West divisions retail outlets and support staff.
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Project Manager (POS systems)
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1996 - 1998
- Implementation of EPOS systems to strict deadlines and budgets. - Implementation of EPOS systems to strict deadlines and budgets.
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Education
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1990 - 1991
De Montfort University
2:1, Information Technology -
1988 - 1990
Birmingham Polytechnic
Diploma, Business & Finance
Community
