Technical Writer; UX/UI Writer

• Mar 2022 - Present

UX/UI Writer

• Jan 2021 - Mar 2022

• Work with cross-functional partners to implement an efficient and consistent UX/UI copy process throughout a project life cycle• Write application and project documentation to assist with onboarding and integrating new team members and cross-functional partners• Create a style guide specific to the Retail App Design team to include design systems standards, accessibility considerations, and localization requirements

Genius

• Aug 2018 - Mar 2022

• Troubleshoot, diagnose, and resolve iOS and Mac hardware and software issues• Perform hardware repairs of mobile and Mac devices• Identify all customer needs and present product and service solutions• Mentor new team members to ensure consistency and quality. • Maintain consistently high performance metrics for repair quality and customer satisfaction.

Lead Genius (Experience)

• Oct 2020 - Jan 2021

Technical Expert

• Jun 2017 - Aug 2018

• Troubleshot, diagnosed, and resolved iOS hardware and software issues• Performed hardware repairs of mobile devices• Identified all customer needs and presented product and service solutions

Genius Administrator

• Jan 2016 - Jun 2017

• Managed and oversaw all operational activities in the Genius Room• Kept customers updated throughout the repair process and assisted with service issues• Worked with Inventory Control to manage and track service repair inventory• Stayed alert to loss-prevention issues; used checks and balances based on processes and reports• Processed received offsite repairs: verified successful repairs, contacted customers, and managed case notes• Managed monthly paperwork, processed Customer Replacement Unit paperwork, and documented storage• Delegated clearly and comfortably to all team members while sharing responsibility and accountability Show less

Documentation Specialist

• Sep 2019 - Nov 2019

• Created, edited, and published clear documentation, including updated Policies & Procedures documentation, website copy, and a Strategic Plan for the region. • Redesigned the regional website and updated current copy • Communicated with national and regional board members to ensure consistency and relevance of all website and document content • Researched industry standards for strategic planning and governance. • Created, edited, and published clear documentation, including updated Policies & Procedures documentation, website copy, and a Strategic Plan for the region. • Redesigned the regional website and updated current copy • Communicated with national and regional board members to ensure consistency and relevance of all website and document content • Researched industry standards for strategic planning and governance.

Associate IT Recruiter

• Apr 2015 - Jan 2016

• Sourced for candidates for IT positions available through high profile companies such as IBM and HP • Demonstrated excellent time management by handling several projects and tasks at once • Demonstrated leadership in training new hires on procedures and offering assistance and advice when needed • Practiced excellent communication skills when screening potential candidates, negotiating contract details, and arranging interview and follow-up details • Used web data mining tools such as Monster, Careerbuilder, Indeed, and LinkedIn to source for experienced candidates. • Used human resources tools such as Kronos, PeopleSoft, and Front Office Exchange on a daily basis to manage assignments and projects Show less

Creative Production

• Sep 2014 - Dec 2014

• Demonstrated excellent communication and organization skills • Worked alongside Creative, Production, and Marketing teams to organize projects, schedule events, and plan sales for upcoming performances and seasons • Assisted in writing grant proposals to fund projects in development • Worked with a variety of artists from all over the world, including companies from Belarus and South Africa • Was responsible for seeing to the needs of visiting companies and assuring that rehearsal space, scheduling, and audience management was properly arranged • Assisted with organizing and managing various activities and productions, including the Afrovibes festival, a celebration of South African art and culture, and Fun Palaces, a UK-wide celebration of arts, culture, and sciences Show less