Julian Gilliard
IT Specialist at KIPP North Carolina Public Schools- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Google IT Support Certificate
CourseraApr, 2022- Oct, 2024 -
Amplified Admin Level 1
Amplified ITMay, 2023- Oct, 2024 -
CompTIA A+ Certification
CompTIAApr, 2022- Oct, 2024
Experience
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KIPP North Carolina Public Schools
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United States
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Education Management
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1 - 100 Employee
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IT Specialist
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Nov 2022 - Present
- Member of the Technology and Operations team of KIPP NC Charter Schools and assist in make decisions affecting 9 schools and 3000+ users. - Operate as sole network administrator, domain administrator, and technology break/fix for entire Charlotte branch of KIPP NC Charter Schools. - Manage mobile device management (MDM) solutions. (Jamf) - Maintain systems such as VoIP phones, IP speakers and cameras, RFID entry cards, on-site and cloud-based servers, hand radios, mobile devices, office copiers and PCs. - Configure hardware devices and software to set up workstations for employees and students. - Download and install software patches remotely to eliminate security problems and protect data for servers and users. - Provide IT support to non-technical internal and external users through desk side support services. Show less
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Wise Computer Consulting
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IT Services and IT Consulting
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IT Technician
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May 2022 - Nov 2022
- Provide effective information technology technical support ensuring the highest level of operational efficiency, proficiency, and productivity including software and hardware maintenance; diagnostics and repair; IT systems business consulting; software and hardware installations; training; and audio/visual support - Meet customer needs by exercising technical competency, responsiveness, and prompt delivery of resolutions - Deliver proven and tested solutions per product type and model, utilizing computer-assisted knowledge base to store technical-related and previously identified problem possibilities and scenarios - Provide excellent IT support services and resources providing elasticity to customers, ensuring high-quality delivery, cost savings and minimizing customer dissatisfaction - Collect support issues and suggestions, logged solution steps and resolutions for ready-reference - Accurately track service call numbers for customer help desk, creating and maintaining monthly reports and guiding IT support staff in supporting ticket issues Show less
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M.C. Dean, Inc.
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United States
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Design Services
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700 & Above Employee
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Apprentice Electrician
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Apr 2021 - Mar 2022
- Handled installation of electrical components by splicing, joining, and connecting wire - Checked compatibility and safety of newly installed electrical systems and launched inspections and tests to confirm functionality - Repaired light fixtures, controls, switches, temporary power stations and circuit breaker panels based on detailed evaluations - Handled installation of electrical components by splicing, joining, and connecting wire - Checked compatibility and safety of newly installed electrical systems and launched inspections and tests to confirm functionality - Repaired light fixtures, controls, switches, temporary power stations and circuit breaker panels based on detailed evaluations
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SavaSeniorCare Administrative Services LLC
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United States
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Hospitals and Health Care
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700 & Above Employee
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Central Supply Coordinator
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Jan 2020 - Dec 2020
- Directed inventory regulation processes and accounting input data processing and reviewed output records from supply systems - Forecasted requirements and set reorder points to maintain optimal levels - Supervised and managed employees during sorting, packaging and return procedures - Directed inventory regulation processes and accounting input data processing and reviewed output records from supply systems - Forecasted requirements and set reorder points to maintain optimal levels - Supervised and managed employees during sorting, packaging and return procedures
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School District of Lee County
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United States
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Education Administration Programs
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700 & Above Employee
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Mathematics Teacher
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Sep 2019 - Nov 2019
- Provided meaningful math instruction to improve math skills of children - Assessed submitted class assignments, determined grades, and reviewed work with struggling students to boost success chance - Led interesting and diverse group activities to engage students in course material - Provided meaningful math instruction to improve math skills of children - Assessed submitted class assignments, determined grades, and reviewed work with struggling students to boost success chance - Led interesting and diverse group activities to engage students in course material
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Cumberland County Schools
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Primary and Secondary Education
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700 & Above Employee
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Mathematics Teacher
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Aug 2018 - Sep 2019
- Implemented peer tutoring system to enhance comprehensive understanding of math techniques and increase student test scores - Utilized multimedia strategies and technology to convey information in fresh and interesting ways - Implemented peer tutoring system to enhance comprehensive understanding of math techniques and increase student test scores - Utilized multimedia strategies and technology to convey information in fresh and interesting ways
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Accelerated Claims, INC
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Patient Counselor
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Mar 2017 - Jun 2018
- Followed document protocols to safeguard confidentiality of patient records - Helped address client complaints through timely corrective actions and appropriate referrals - Facilitated communication between patients and various departments and staff. - Followed document protocols to safeguard confidentiality of patient records - Helped address client complaints through timely corrective actions and appropriate referrals - Facilitated communication between patients and various departments and staff.
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CarMax
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Honduras
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Business Office Associate
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May 2015 - Mar 2017
- Drafted professional memos, letters, and marketing copy to support business objectives and growth - Received and routed business correspondence to correct departments and staff members - Drafted professional memos, letters, and marketing copy to support business objectives and growth - Received and routed business correspondence to correct departments and staff members
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Education
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2012 - 2014
Fayetteville State University
Bachelor's Degree, Mathematics -
2007 - 2011
East Carolina University
Mathematics
Community
