Kitty Lam

Lecturer at Hong Kong Metropolitan University
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Contact Information
us****@****om
(386) 825-5501
Location
Hong Kong SAR, HK

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Bio

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Credentials

  • Certified Hospitality Educator (CHE)
    AHLEI - American Hotel & Lodging Educational Institute
    May, 2023
    - Oct, 2024

Experience

  • Hong Kong Metropolitan University
    • Hong Kong
    • Higher Education
    • 500 - 600 Employee
    • Lecturer
      • Jan 2022 - Present

    • Assistant Lecturer
      • Mar 2019 - Jan 2022

    • Tutor
      • Oct 2018 - Mar 2019

  • The University of Queensland
    • Higher Education
    • 700 & Above Employee
    • Graduate School Participant
      • Jul 2016 - Jun 2018

  • University of Queensland, Brisbane, Australia
    • Civil Engineering
    • 100 - 200 Employee
    • Researcher
      • Nov 2017 - Feb 2018

      Cooperate with The Sebel Brisbane (Accor Hotel Group Australia), University of Queensland and The Sebel Brisbane work as partnership, focusing on the ways to enhance customer experience during the stay in Sebel. Being a researcher, collecting data and analysis data from TripAdvisor and carry out presentation to senior management team in Accor Group, and provide recommendations for further business development. Cooperate with The Sebel Brisbane (Accor Hotel Group Australia), University of Queensland and The Sebel Brisbane work as partnership, focusing on the ways to enhance customer experience during the stay in Sebel. Being a researcher, collecting data and analysis data from TripAdvisor and carry out presentation to senior management team in Accor Group, and provide recommendations for further business development.

  • Cathay Pacific
    • Hong Kong
    • Airlines and Aviation
    • 700 & Above Employee
    • Customer service officer
      • May 2013 - Jun 2016

  • Henderson Land Development Company Limited
    • Hong Kong
    • Real Estate
    • 300 - 400 Employee
    • Summer Trainee
      • 2011 - 2012

Education

  • The University of Queensland
    Master of Business Administration (MBA), Hospitality and Tourism Management
    2016 - 2018
  • Curtin University
    Bachelor of Commerce (B.Com.), Hospitality and Event Management, Marketing
    2010 - 2013
  • Alliance Primary School Kowloon Tong
    1995 - 2001

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